Great location, convenient to most vineyards. Resort facilities were clean, and the reception area had beautiful lounges and a view over the pool and golf course. The buffet breakfast was average as was the bistro. There are 3 pools on site. The beds were comfy, inroom toiletries were a nice smell, but there was no conditioner in the bottles in the showers, and only 4 sugar packets with the tea and coffee, both of which were disappointing.

The lack of conditioner and sugar in room was annoying, especially after swimming all day. Buffet breakfast service was pretty slow at restocking the food, particularly the hash browns and the pastries. I was disappointed there was no juice making facilities at the buffet.

The facilities were awesome and we really enjoyed the spa bath and the scenery! Pokolbin is just magnificent!! It was raining but we still enjoyed the view and our stay. The food looked exquisite but tasted normal. I had the barramundi and mashed potatoes and veg and my son had the fish and chips. Maybe they had better options.

It was a bit too cold but the heating helped. There was a staircase in our room which I did not anticipate and did not notice in the description. I hope all the rooms aren’t like that as it would be hard for babies and the elderly. Getting our luggage up there was hard. The food looked exquisite but didn’t taste

Very full menu.But being pre- cooked the eggs/ bacon etc we’re cold.

TV reception on some channels was very poor.

Customer service was amazing. I love that it was close to the wedding we were attending. Love that they accommodated our last min request for a villa with laundry facilities. The rooms are very generous in size. I really loved that there were shower products available in each bathroom. The bottles provided were large. There wasn't a need for us to bring our own body wash or shampoo/handwash. They provided a cot for us on request. The villas are perfect. Each room had aircon and a TV. Love the shuttle service they provide to pick you up from your villa and take you to where you need to go in the complex. Buffet breakfast was the best I've seen and eaten. Cannot fault anything.

Nil

The accommodation was very spacious and the little houses were lovely. The beds were very comfy.

My friend and I queried the day spa, we didn’t have an appointment booked as wasn’t aware there was such a large day spa attached to the resort. Though when we drove up there and enquired about availability at the day spa reception and treatments on offer we were told that they were fully booked by the woman behind the counter, the man there was trying to be obliging and check and see for us and explained about the day spa. However the woman was a bit abrupt and just kept repeating fully booked. Which is fine we understood that they may have been the case but she didn’t even attempt to check just over ruled the man from offering any kind of assistance further. That was on the Friday afternoon 22/11 that we arrived. We didn’t worry about enquiring any further.

We loved the location in central Hunter Valley wine region, the views of the valley and surrounding mountains, and the apartment was large, modern and spacious.

The apartment had a clothes dryer but no washing machine, an oven and cooktop but no pots and pans. There was no wifi operating so I couldn’t operate my computer or watch streaming channels on the tvs; the power points and USB points next to my bed didn’t work; the three telephones didn’t work; one of the large glass sliding doors to one of the bathrooms came off it’s track; the pelmet above the other bathroom sliding door was half falling down; the parking areas under the tennis courts need a doorway between them so people can access the stairs and the pathway from the far car park area more easily. Would be good to have a tv in the living area rather than in the two bedrooms.

The property is well presented with beautiful views. Our unit - 3 Bedroom townhouse, was very clean and tidy with everything you’d need for a short stay. The staff are wonderful and extremely helpful. Conveniently located near wineries and Hunter Vally Gardens. Hot showers and a comfortable bed. I would definitely choose to stay again.

Cypress Oaks was a great facility for our family. I could see that some people with restricted mobility would find some of the unit difficult to access. Our fridge did not seal properly and therefore items were cool but not cold.

What a relaxing stay we had, the staff were so friendly and so helpful!. The beds were extremely comfy, best nights sleep I had had in ages..the scenery was beautiful and the whole place just had the most calming energy. I felt so refreshed when I was leaving. I also had a facial at the spa and it was amazing!. Thanks for a great weekend!.

The food wasn’t great, I wouldn’t recommend. As everything was table service through the app there was very little interaction with the staff so I felt I had no one to voice my opinion to.

We stayed in a two bedroom apartment up at the spa. The rooms and bathrooms were beautiful, modern and clean. The kitchen had a coffee machine. The hotel has beautiful surroundings and lovely facilities. We loved seeing the kangaroos on the grounds and the hot air balloons in the distance. We would definitely like to stay longer next time and make use of the spa and book a game of golf.

Breakfast was very busy with lots of people and few staff to clear away plates, etc. The food was good though. The soundproofing in our room was not good. We could hear our neighbours' high heels on the floor above us and toilets flushing.

Staff and facilities were great. The villa was a great size and suited our family well. Plenty of space, albeit a few cosmetic issues throughout the house, it didn't impact our stay. There were renovations going on in the villa next to us, which were frustrating, but I don't believe they were not the doing of Cypress Lakes (I think it was privately owned). Loved the fire roaring each night, and the location of the resort was close to all the amazing places the Hunter Valley has to offer. The onsite restaurant was great, too. Would happily recommend it to others and book again!