The reception is very respectful. The room was clean, tidy and convenient. Big wardrobe in the room. All dishes in the room were clean. Great system of in-room dining where you make order via an iPad installed in the room. Also very quick. All meals are very delicious. The location is also very nice. Please keep up the great work!

At the reception during the check-in procedure they ask for a CREDIT card. For some reason the debit card is not good enough. I am not obliged to own a credit card.

Excellent room, spacious, very well decorated, very nice view from the 22nd floor, well equipped, luxurious bathtab and shower, double washbasins, well isolated. The common spaces of the hotel are very well decorated, including the bars and restaus. The buffet breakfast is very rich and delicious. The staff is very professional and effective. The location is great close to the royal palace, the museum of modern art and a metro station. Nice small restaus around. An excellent hotel.

No complaints. A small detail: decaf capsules for the nespresso machine in the room

The bedroom was huge, well equipped and unlike some Japanese hotels we were able to unpack! The washing (we were part way through a month’s travelling) took just two hours. This hotel is walking distance to Tokyo’s main station and the Ginza shopping and restaurant district. The staff were very helpful and even helped us with our Bullet Train tickets to Kanazawa.

The hotel in common with other Japanese hotels likes to take deposits (rather than guarantees) that they refund once the bill has been paid. This means that foreigners get charged three lots of exchange. It would be better if they set themselves up to accept a credit card guarantee rather than demand a deposit. It would be simpler all round. There is some background rail noise from the railway station.

Helpfulness of staff - especially Nami who displayed incredible customer service in walking my wife and I around the corner to locate the correct charging device for our phone. Outstanding service.

7 emails leading up to my stay expressing how much the hotel was looking forward to our stay. There is no personal touch in such emails - ‘we can’t wait for you to join us’ etc is so false. Suggest you restrict to one or two max?

The room was spacious, the interior well thought out, the bathroom, shower & toilet were laid out smartly and the Diptique toiletries were a nice touch. I like how the small details like the floor mat stays in place when you open the shower door, the flush is automatic when you stand up and the amenities are sustainably crafted. The eye masks were a welcome & unexpected treat! The food in the restaurants we tried were very good and the service of the staff from the front desk to the concierge to the food outlets were exceptional. And the fitness center was just WOW!

The lobby area is rather small so it can get quite busy and loud at times although this does not take away from our overall top notch experience.

I stayed at this hotel with my wife and son. Everything was wonderful. Unfortunately, our 11-year-old son caught a severe cold. The hotel staff was incredibly helpful. A kind young lady from the reception accompanied us to the pharmacy and helped us get the necessary medication. Additionally, the hotel provided free transportation so we could visit a doctor. It was clear that the staff genuinely cared about us. We would like to express our sincere gratitude once again to the Four Seasons hotel and its amazing team.

Location and room

Expensive meals

Our family, including my son, recently stayed at the Four Seasons Hotel in Seoul. From the moment we booked our room, we experienced the hotel's heartfelt service. Even before our arrival, the concierge helped us reserve a restaurant. When we checked in, the front desk staff presented my son with an adorable stuffed dog. Upon entering our room, we found my son's name and our check-in date written in colorful paint on the window, along with a delicious assortment of macarons. Each time we went out, the staff courteously called taxis for us. The breakfasts were delightful, and the unique chocolate fountain was a special treat. Overall, I would recommend the Four Seasons Hotel to everyone, and I definitely look forward to staying there again.

Overall, my family and I enjoyed our stay in Four Seasons during the Christmas/ New Year holidays. The location was walking distance to where the NYC was held and although it was expected for a lot of visitors to come to the hotel due to the season, all the staff were very attentive to everyone's needs. Requests came at a very acceptable turn around time, rooms and common areas were squeaky clean, the "little personal touches" before bed time were well- thought off. I would definitely recommend this hotel and go back there again.

None.

Top-notch service, great room, and excellent location. All the staff could speak English (the front desk people fluently, the housekeeping staff at least at a basic level). The staff were extremely well-trained, they were attentive, quick to respond, and always helpful. When I pressed the "make up room" button, whenever I returned the room was made up, even if I was only gone for a couple of hours. The concierge and bell service were always helpful in getting a taxi, even on one day that saw a sudden cold snap and when taxis were hard to come by: one doorman asked if I would mind paying a little more for a larger taxi (a minivan), and when I said I wouldn't mind under the circumstances, he called one on his own cellphone, asked us to wait in the warm lobby, and within 5 minutes he came in to tell us that our taxi was here. Although we didn't have any particularly unusual requests, everything we asked for was done quickly, cheerfully and efficiently. The room had a great view of downtown Seoul, and was very quiet - I don't know if there was just no-one in the room beside and across from us, or if the sound insulation was just very good, but I wasn't bothered by noise in the whole week that we stayed there. I asked for a quiet room with a nice view, and they put us on the 29th (top) floor. The location of the hotel, for me, was ideal. It's close (5-10 minutes' easy walk) to the main palaces, metro stations, the main shopping and food areas (Lotte Department Store, Myeongdong food street, Insadong art district), and yet has enough cute little side streets surrounding it, where you can get your fill of authentic Korean food as the locals eat.

Not much to improve, it was an almost perfect stay. The room, while spacious and comfortable in almost every respect, had a strangely small closet/wardrobe arrangement: there wasn't enough room for my wife and I both to hang up our clothes, and only space for 1 suitcase (the other one had to be placed on a rest in the living room). There was also a strange stand-alone pillar to one side of the living room, to hold the TV and keep all the wiring out of sight. Perhaps because it was a corner room, there were limits to what they could do with the room layout.