Stayed at the Kimpton Hotel in Tokyo from January 3 to 10, and it was an exceptional experience from beginning to end. Essam at the front desk was warm and professional, making check-in easy and offering great support throughout the stay. Dennys and Kiko at the bar made each evening feel special, always friendly, attentive, and great company. Meg at concierge was a standout, incredibly helpful and thoughtful with her recommendations. Thanks to her, we discovered some fantastic local restaurants that really elevated the trip. I also loved the in-room massage service, it was incredibly relaxing and well worth it after long days exploring the city. And the daily social hour was a great touch, lovely way to unwind, meet other guests, and enjoy a complimentary drink in a relaxed, stylish setting. Beautiful hotel, outstanding staff, and thoughtful touches throughout. I’d stay here again in a heartbeat.

Nothing.

Everything. Service perfect. Inclusion of breakfast is a must. From those employees that assist with your taxi to the general manager, everyone is cordial, professional and competent. Truly excellent.

Smallish room, but it's Tokyo. Notice the incredible materials used in the rooms. Spot on. Lots of thought to the interior design to maximize space.

Very stylish, relatively new, staff are all very very friendly and really want to get to know you/help. The location is perfect as you can walk right into the heart of Shinjuku in 10 minutes but don't have any of the chaos/noise of it. We stayed in a premium room and the space was adequate although slightly smaller than expected.

It's hard to criticise anything but the breakfast service is probably the only thing - the food itself is lovely but every day it seemed a little chaotic, almost like the kitchen isn't big enough to service the number of guests. Very minor issue though!

All staff (mix of Japanese and international) are very friendly and helpful, and I think this is what makes Kimpton Shinjuku standout above the rest. The hotel design is very stylish and smart, with lovely rooms, as well as smart lobby cafe, restaurant and rooftop bar, and a very good gym. Enjoyed a complimentary coffee in the cafe one morning and a drink and snack during social hour on a couple of nights. The breakfast is very tasty and big, more like going out for brunch. The location is excellent, within a 10 min walk from Shinjuku Station. Particular thanks to exceptional service from Antoine & Dat (F&B) and Laura & Eugene (concierge), which really made my stay perfect 10/10.

Hard to complain about this Hotel. It’s very very good. If I am being picky, then being Tokyo, with space at a premium, there’s not much space for luggage. I think I’d suggest removing the standup lamps for some extra space. I just packed my suitcase up each day to keep the room tidy. Otherwise, FYI, there’s no shower room for late checkout, if you have a midnight/1am departure out of Haneda.

This beautiful boutique hotel exceeded all expectations. The rooms and bathrooms are tastefully appointed, blending comfort with upscale touches. The breakfast was excellent—fresh, flavorful, and a perfect start to each day. With multiple bars and restaurants on-site, there’s no shortage of great food and atmosphere. The neighborhood feels very safe, and the staff consistently delivered prompt, courteous service. A truly memorable stay!

Frankly all good

So high quality service and friendly !

Nothing

The Kimpton is a very nice hotel in Tokyo in a reasonable location. Rooms are larger than average although still a bit tight with luggage. Beds and pillows were very comfortable. Very nice products and loved that there was moisturiser! Breakfast was very enjoyable (Signature Eggs Benedict was delicious) and bar food on level 17 was delicious. Complimentary kick-start coffee in the morning was a nice touch as was the social hour. Service was friendly.

The only criticism was that the a la carte restaurant was only offering a set menu the night we wished to eat in the hotel with a set starting time. It would have been good to have been informed upon check in that this was occurring to be able to plan accordingly.

Great location , short walk from Shinjuku station, surrounded by convenience stores within 100-200 meters for last minute shopping. Drinks every day in afternoon with staff, very friendly and welcoming. Feels different to other hotels, front desk staff superb and just everyone goes out of the way to reach out. District and Jones restaurants great for more formal or relaxed dining and free coffee in morning in Jones !

Nothing. It was great.

Prefect location less than 10 minutes walk JR station, good breakfast, good service.

The staff was attentive and had a great gesture by offering me a better room when I requested it. The facilities are modern, clean and spacious, especially considering the accommodations in Tokyo. The breakfast was amazing - the à la carte dishes were tasty! It's a very inclusive hotel. The location is close to Shinjuku station, about a 15-minute walk away.

None - everything was amazing.