Manager reached out afterwards our incident and made us a nice offer.

Worst staff I have ever encountered, bunch of liars and scammers. They charged my friend an additional 250 lari for 1 night when the rates are completely different on booking. I also ordered a room with 2 twin beds but they gave me 1 bed and promised to change it afterwards but that never happened. I have never seen a bad 4 star hotel like this and I would warn tourists who speak English to find a local first before entering this rip off hotel because once they notice they can make some extra on you they will do it.

The hotel is located at the beginning of Havlabar historical district, near Europe Square and Metekhi Monastery. The street of the hotel is very calm and quiet. A view of Kur river and Narikala fortress opens from the window. From the hotel you can walk to all the sights of the city. The morning breakfast is of high quality. The furnishings of the rooms are very high quality and comfortable. Everything is thought out to the smallest detail. The staff is exceptionally kind, every day the rooms were cleaned, tea, coffee, water, sugar were put. The car was parked in the inner courtyard of the hotel. I will definitely stay here again when I come to Tbilisi.

I liked everything

The staff was very polite and helpful, the room was clean and comfortable, and the location was very good as everything is nearby. I will recommend this hotel to my friends and will definitely come back.

Amazing place. We enjoyed our stay here very much. Staff is super helpful and nice, place is sparkly clean, modern with great view in historical center, close to metro station as well. Breakfast was delicious, every day different options. Swimming pool, sauna, what else can you ask for!? They even have scales on the 3rd floor to weigh your suitcase in case you bought too much Giorgian wine (as I did, 30 kg 🙈) Definitely recommended!

Few minor things: hotel is at the end of dead-end narrow street, allow some extra time when traveling in car or taxi. The noise from working rooftop pool was quite substantial in our room, but manageable.

Great hotel, good location, safe and beautiful neighborhood. Sauna and pool - great addition in colder times to warm up and relax after walking the whole day. Spacious rooms, great service, comfy beds, small breakfast buffet variety, but still sufficient to satisfy most dietary preferences. Totally recommended place to stay in Tbilisi.

Breakfast buffet was not heated, so food was mostly all cold. Parking available for only one car, otherwise on the streets around, it might be challenging though. There was an issue with internet connection during almost a week (supposedly by provider not hotel itself), so it was really annoying as planning next day sightseeing was not possible. Some days it did work and got switched off at midnight, some days would not work at all.

-Staff great -Great facilities -Room was Great -Breakfast good! And Varied! -Sauna and Pool! -Good location- pretty good access to Public transportation and GREAT access to lower part of Old Town. -As of the date of the stay. You could find lots of good view points in the area/vicinity.

-Sauna was a bit subpar. Mostly cause of the construction. -Could have better shower amenities. But definitely not bad though. -The breakfast to go/Lunchbox should be a standard vegan or sandwich with easy meat. Or should have like options. One vegan, traditional, Egg/protein/calorie heavy one etc. -Shower pressure on shower head needs to be higher.

The Hotel is very nice. As a family, we took 2 rooms and they were on the same floor. The rooms are comfortable and spacious enough for us. The Hotel is clean. The breakfast is very nice too and we also used the Pool on the top floor. The employees are very nice and helpful. I recommend this hotel.

There were some problems with the Wifi in the rooms. The Hotel is located at the end of a narrow street. To make it easier for drivers, we used to walk to the street entrance and take a taxi (bolt) from there or to get off at the entrance. It is about 150 meters, not to bad.

My third time staying here and I will continue to return. Amazing staff, the location was great, breakfast is very good. It’s a bonus to have the swimming pool and sauna here too. 100% recommend

Nice location close to the old center. Also the staff is all very kind and helpful and speaks English very well. The swimming pool on top is super to cool off on a hot day (and the days can be hot in summer ..). We needed to leave the hotel early (7 pm) and they prepared a breakfast box for us. Definitely would recommend this place.

Great location in one of the few renovated streets of the old tbilisi. Amazing with the pool on the roof to cool down after a day of sightseeing. The hotel works with a driver to book airport transfers, very practical especially on the way back when the flight goes in the middle of the night.

The breakfast does not offer a very large selection but it does the job. The pillows were huge and hard. We ended up just packing some towels in the pillow case after the first night. There did not seem to be storage for extra rolls of toilet papers in the rooms (or at least I didn't find), that was slightly unpractical to need to go down to ask for more at the reception each time it was needed.