It was a beautiful, modern, spotlessly clean hotel. Our room on the 6th floor was lovely. The bed was big and comfortable and lovely white sheets. The bathroom was modern and shower good. The air conditioning was good and there was everything you needed. It was a really good location for the TV tower and walks to the museum’s and The Brandenburg gate. Right by the Alwxanderplatz train station which gets you all over Berlin cheaply and easily and out to the airport in half an hour. We even went to the horse races at Hoppegarten on the train one day. Great spot to enjoy Berlin.

If you’re on the 6th Floor, as lovely as it is, it means the one lift will take a while in the mornings to get to you. But it’s a minor thing.

It was an elegant, clean, convenient and comfortable hotel. Check in and check out were easy.

The electric kettle didn’t work. The staff were quite friendly but a little more reserved than on our last visit to this hotel, some years ago.

Everything. Just superb. We booked this hotel last minute (for a good price) as the hotel we originally booked for our stay was truly a travellers worst nightmare. The staff were warm, welcoming, friendly and helpful (shout out to the bar man who provided me with milk for my morning tea). The room was immaculate, modern and had everything we needed. The TV was huge and had access to Netflix which was great for the evenings. The location was excellent with lots of places to eat nearby (highly recommend Schlogels!). Overall, this hotel and its staff really turned around a bad experience (from the other hotel) for us. Thank you so much! We would stay here again in a heartbeat!

Nothing.

The hotel location was SPECTACULAR. We experienced a special and comfortable place, that couldn't have been better situated. There were 3 of us in the room and the temporary bed for the third did the job. There was plenty of room for 3 adults. This was our first trip to Berlin and we felt that we were at the apex of everything! We are not big breakfast eaters, so we didn't do the breakfast in the hotel, but there were plenty of options nearby. Loved it. So easy to get everywhere by tram and bus.

We appreciated having a mini fridge. It was stocked with items to buy, which we didn't partake in. We had to move bottles out to fit our personal food and drink in. It wasn't a hardship. My husband always appreciates a microwave (which the room didn't have) for a midnight snack. That would have been a nice addition.

The location was perfect. We could explore the Berlin sites with ease from the hotel. We were right beside the Hackers St Bahnhof. Breakfast was delicious. The facilities in the room were good, though the room was on the small side.

The room was a bit on the small side. The bed was jammed up against the wall, although there was room to pull it away from the wall, which we did. There is room to put a small bedside table either side of the bed, which would have been nice. It's fine if you are in a hostel to expect people to crawl in and out of a bed, but not in a hotel!

The location was perfect. It is close to museums, boat tours, lots of interesting shops and cafes. It is very close to transportation with easy access to the main train station and the underground. The front desk staff were friendly and helpful. They give you a glass of Prosecco on arrival. Unfortunately, the cleaning staff consistently missed refilling the complementary tea and coffee in the room (my room only had a kettle with instant coffee). The breakfast buffet was the highlight of the stay. It provides a large array of both hot and cold items. All very fresh and replenished quickly. You have to make your own coffee but it is a minor inconvenience because you can pick from a large selection of coffees and they were delicious. There is a restaurant and bar on the main floor and a very comfortable lounge. I was there during the Christmas Markets and there were at least 2 within walking distance.

The single room was quite small and I was frustrated not having coffee in the room as I got ready for my day.

The hotel is located at the center of Berlin - so everything we wanted to see was nearby. They provided parking which was much appreciated - and easy to utilize. The staff was very friendly and helpful. The morning breakfast was expansive and very good. For someone coming to Berlin for a first time this was an excellent place to stay. I have already recommended this hotel to a good friend who plans to visit Berlin for the first time this coming September.

No complaints - just a suggestion - The hotel provides complimentary coffee in the room which you can make for yourself. However, the shelf holding the coffee maker must be pulled out - all the way - for it to work. There is a small sign at the base of the pullout section which informs you of the need to fully extend the shelf and then the coffee machine will function. My suggestion is that they place the sign above the shelf so it will be noticed immediately - as we did not see it until a staff member came up and pointed it out - and then of course it worked perfectly : )

The hotel itself is so beautiful. It is in a very central location which is perfect for finding your way around Berlin. There is water and sweets offered for free at reception. The downstairs bar and restaurant is very nice. The staff were very kind.

Although the room was very nice, so clean and had everything we needed, it was very small. The roof was slanted on one side which meant we could not get into the bed on one side of the room. The shower is beautiful but also slanted, someone very tall would not be able to stand in it. Beautiful room but not good value for money with the size of it.

Unbeatable location with every form of transit within a block or two and major sites within a 5 to 10 minute walk. The room was extremely quiet, comfortable and had high ceilings. The staff was helpful, and breakfast was fresh and delicious. We loved it and would recommend it

Management’s staffing choices were lopsided. The bar and breakfast always seemed to have enough staff while the front desk was often understaffed and though helpful, stressed as a result. For such a nice property, the halls and stairwells could use attention, touch up paint to walls and spot cleaning carpets as examples.

Perfect location, nearby to many tourist attractions. Clean and comfortable room

When checkin at the reception, the staff at the reception asked me to submit my credit card as a security guarantee though I had already paid via booking.com. Who would just hand out their credit card to anyone, I declined and continued to check in without giving my credit card. This is a security issue, I was in a hurry so could not report to the hotel manager, I will email them about this