The location was excellent- and the breakfast was great

The pillows are dreadful. Also the rooms have very little storage space for clothes- so if you are here beyond a long weekend you will struggle. Also no tea/coffee facilities in the room and no in room safe

The staff was super friendly and helpful. The room was clean and nice, breakfast was also decent.

The pillows are too small and are pretty uncomfortable, but other than that, everything was perfect.

This is a very efficient, clean and mostly quiet hotel in a very central location. The rooms are good, and so are the bathroom facilities. Breakfast is included and is excellent. Really surpassed my expectations. The hotel serves large groups of young people and families - that's the vibe. It really is an amazing location next to Alexanderplatz. It feels safe to come out at night.

There was some noise of people in the halls and other rooms at night, but not very bad. The bed was a bit soft for my taste. It's a matter of personal preference. I didn't complain. The price is rather rich, but I guess good value.

I really liked this hotel. The location was not the most interesting but convenient to the station and Alexanderplatz where there are lots of shops. The beds were supportive and comfy, not too hard. The bathroom and shower were perfect. The window opened to get fresh air but the AC worked well too.

The staff helped me solve my two issues below so all was great! The pillows were as flat as pancakes but the staff were super helpful and gave me more pillows to layer up so that was not a problem. I messaged ahead of time to confirm access to boiled water (we need it for a medical reason) and was told we would be able to borrow a kettle which was wrong, but the cafe staff happily filled up my thermos so it was also not a problem.

Excellent location, a lot of stores, restaurants, cafés around. Also, means of public transport (buses, metro, trams) are very near. Room was clean, looked like in pictures. Good choice of food for breakfast. In the restaurant you can get nice food or drinks in the afternoon or evening for reasonable price.

Elevators. There are three elevators, one didn't work. The other two were slow and in the rush hour (around breakfast) you can wait up to 10 minutes till you are able to enter it. Didn't see the stairs anywhere (but to be fair, I didn't ask at the reception if there is another way except elevators).

Cleanliness, location and good breakfast

Breakfast was the same every morning except for one Sunday that we were served chicken rolls. There could’ve been croissants for non-bread eaters like me but we were told they don’t provide croissants. This made me so sad. No body lotion, no shower cap in the bathroom. Even though we ask staff not to clean our room they never changed the towels. We did ask for towels and we were told to pick them up from the reception. When we asked them to clean the room, the floor wasn’t cleaned at all, they just changed the bed sheets.

Very friendly front staff, clean room and comfortable bed. The hotel is very nice and has modern decor, clean flooring without carpets in a room is a big advantage. Breakfast is very good quality, with something for everyone - porridge, cereals, fruits, breads and buns with selection of cold meats, cheeses, scrambled eggs, sausages, etc. Coffee machines and juice dispensers are available in several places across the restaurant, and you can also make a coffee in a takeaway cup for later.

Our key card didn't work, so that meant we had to go back to reception and have it checked and changed. It wasn't ideal late at night with tired child, but reception staff gave us two cards just in case the issue happened again.

We had a very pleasant stay at H2 Hotel Berlin-Alexanderplatz. The staff were kind and helpful, always ready to assist. The rooms were clean and the bathrooms modern and nice, equipped with a hairdryer, towels, and glasses. The amenities are basic but everything was spotless. The breakfast was generous with plenty of options. We were a bit surprised by the large variety of sweet items but would have appreciated more vegetables. Still, the breakfast was truly rich and constantly replenished.

The only downside was the parking. Unfortunately, it cannot be reserved in advance, and when we arrived, all spots were already taken. This meant we had to search for alternative parking, which was quite complicated.

I've stayed here a few times before while traveling alone. The proximity to Alexanderplatz makes it a good place to stay for solo travelers, who use public transportation to get around the city. This time, I also used the tram (even closer than Alexanderplatz) to get to Hamburger Bahnhof, Hackescher Markt, and to Frankfurter Tor and Friedrichshain. I found it more comfortable than riding the S-Bahn. The breakfast room is a little crowded and chaotic but the choices for breakfast are great.

There was a fire alarm on my last morning which made packing a bit crazy. Obviously, not the fault of the hotel. It is a consideration, though, if you are requesting a room that is on a floor high up! The announcement was impossible to hear with clarity. I was waiting for the elevator and it took me a while to figure out that the voice I heard was not someone with an exceptionally loud TV.

Loved the location of the hotel, the staff were helpful, the rooms had everything you could need comfort wise . The breakfast was outstanding both in quality of the items and the excellent choice of things to have. The hotel was spotless both in the room and in the main areas. Great Wi-Fi.

2 things really would have loved a kettle in the room for making a warm drink especially in the cold winter weather. Also the bar area was lacking. It needs an area of comfortable chairs to sit and have a drink in, we ended up taking up to our room and sitting on the bed, would have spent more money and spent more time in the bar if there was somewhere comfortable and smart looking to sit in.