We loved this hotel, which was perfect for our 2 week trip to Rethymno. It's in the perfect location, minutes from the best restaurants and bars in the old town, but still peaceful, and a street away from the crowds. The pool area was perfect, lovely place to spend some time relaxing, when we weren't off exploring the city and the rest of the island. The staff were amazing and friendly, always on hand to support and help in any way. Just a tip to others - there is free street parking around the city, but if you have a car and can't find a spot, the car park opposite the hotel offers a deal for Hotel Fortezza guests. We didn't know this the first time we parked there, but it was 50% discount. Would definitely return if we come back to Crete in the future, and highly recommend.

Nothing - everything was perfect

The buffet breakfast was generous, varied and delicious. The pool was an unexpected and welcome pleasure after a hot day exploring Rethymno. The staff were unfailingly helpful, the hotel was pretty and comfortable and is well placed on the fringes of the old town: all this for a very reasonable price.

We had no complaints.

Location was perfect, in the Old Town, close to the harbour and the old fortress. Staff were all delightful - helpful and friendly.

I cannot think, offhand, of anything to improve.

Lovely hotel set on the edge of the very pretty old town of Rethymno. Staff were lovely. The pool was very nice, with sunny and shady areas along with table and chairs for relaxing at or having very reasonably priced drinks and snacks from the bar. Plenty of sunbeds in May, height of summer maybe more trickier. We had a nice room with a balcony overlooking the pool. The room had a small fridge too. There is a supermarket across the road where we brought water and a few refreshments for sitting out on the balcony with. The bed was 2 singles pushed together but as it had a mattress topper, you didn't notice. it was very comfortable. We had a bath with a shower in it. Breakfast was ok, with a variety of foods. The old town is beautiful and this is a great base to explore it and pick out one of the many mouthwatering restaurants, all very reasonably priced - however, be careful around the 'harbour' restaurants (by the lighthouse) - they are very pushy and clever, and we ended up somehow purchasing a fish dish, only to find out, when the bill came, it was 85 euros, the whole meal was 124 euros (most of our other meals were around 40-50 euros) - even better - just buy a drink - but check the price first! The Castle Fortezza is worth a look around. As it was May, there were not too many spare 'books' by the hotel lift, however, we found the Old Bookshop in the town which sold second hand books - a saviour! We did spend one day at the beach, it was around a 10-15 walk. Where we sat, you didn't pay for the sunloungers but you brought a drinks from the restaurant behind - again very reasonably price. the beach was very clean and sandy. We visited in early May and would have like to have done a couple of trips but they didn't start until around the middle of May. Would definitely recommend Hotel Fortezza.

Would have been nice to have had tea/coffee in the room. The air con was above the bed (rather than opposite it) which was quite noisy the couple of times we used it in May - maybe if its on all the time you get used to it?

Good location and helpful staff. Comfortable rooms.

Breakfast could be more varied, occasionally change one or two savouries/ cake etc

We loved the pool and the fact that there was parking (10 Euro) right next to the hotel! Parking is challenging in old town, so this is a big plus! Everyone who worked at the hotel was warm and friendly. There is also a handy grocery store across the street!

It was totally fine! The only thing I didn’t like was the coffee at the breakfast— it was a powdered espresso from a machine… You can get decent coffee (from ground beans at the bar for extra $), but why not have a good espresso machine at the breakfast buffett?

The location is perfect on the edge of the old town. All the staff were cheerful and friendly and responded to requests swiftly. The beds are comfortable, and the air conditioning is quiet and efficient. They even provided a breakfast bag for an early start to the airport.

The room we had faced the road and was noisy at times in the early hours with inconsiderate people talking loudly as they walked by, and loud music from cars. I would choose a pool view next time. Tea and coffee making facilities would have been nice.

A spacious breakfast room with the option eating out in the garden area. Up on the roof ( access on the 3rd floor ) there was a great view of the hotel pool from above.....the pool was very pleasant, with enough sunbeds for all who were there. From the balcony of our street - facing room we had a good view of life in the street outside. Location was very good: close to the old town area, easy to find from the bus station and very close to the Venetian fortress.

nothing to say here.

The hotel staff were so friendly and made us feel so welcome. They booked us 2 rooms that couldn't be better for us and my mother. The breakfast was very good and constantly restocked, so it was always fresh. The communal areas were lovely and comfortable to sit in during the day. The hotel is just the right size making it feel homely and so clean.

We arrived late and would have loved a cup of tea, which we had to go out for. Tea making facilities would be have been great. Also walk in shower would have been easier than over the bath showers, and a little safer for older people.

The room was a good size and so was the bathroom.

The bed sheets were stiff and scratchy. Also the air con instructions said don't go below 26 degrees and I was waking up baking hot as the unit was at the bottom of the room and did not reach the bed. I had to turn it down to 22 and I was then able to sleep.