Loved the location and the staff were so friendly and helpful. The bed was a little hard for our liking but that’s just personal choice. The air conditioning was good but struggled on the very humid days and nights. The pool area was good it’s just a shame that selfish guest get out there early in the morning and put their towels down to reserve shady spots then don’t even sit there for half the time. Perhaps staff could walk by and remove after two hours if not used. Then other guests get a chance.

Lovely hotel with very accommodating and friendly management and staff, who went out of their way to look after us. The rooms were big and clean with a delicious breakfast options. The grounds and pool are lovely and well maintained. The WiFi throughout the hotel worked well. Located within walking distance to some great restaurants and the beautiful Sanur beach. We are already planning our next stay.

I can’t think of anything I didn’t like. I just might mention some of the rooms are upstairs and if you can’t manage stairs then contact the hotel prior to booking and they will do their best to accommodate down stairs rooms.

It’s literally in the middle of the city and close to everywhere.

The toilet, floors, furniture, and everything in the room were dirty. The sheets were stained and had an unpleasant smell. If the hotel were to improve cleanliness and renovate some areas, it could be rated a 10/10.

Great location. Very comfortable beds

Very unsafe around pool, needs to be flat for us oldies. Need a few more day beds . Cold showers a few nights .

Balinese style older hotel in lovely grounds, with a small but adequate pool. The hotel has no food options itself, but is an excellent location for restaurants, spas, shops, and beach. The staff are friendly and happy, the front desk/reception always helpful.

Low water pressure in sink and bath, Shower is in-bath and there is no handrail - easy to slip. No shower curtain, so tiled floor is wet near the shower head - another slip risk. No soap/handwash provided, but a low-price hotel obviously has to keep costs down. Some of the pillows smell and need washing or replacing, The balcony wall is only knee height. Note that the hotel has no lift, 18 stairs to first floor and 38 stairs to second floor (which didn't bother me but could be an issue for some, if so then book a ground floor room).

had room number 1 ground floor overlooking the swimming pool loved the room good location

not very good water pressure. no room safe

Loved the location So close to beach easy 5min stroll to beach and I am old and slow The staff are brilliant I do need to do a extra special heartfelt thankyou to beautiful Eka. Eka always had the biggest most beautiful smile on her gorgeous face. She was extremely friendly and ready to help in anyway she could. She even accomodated by late morning get ups lol. The rooms are exceptionally clean with comfortable beds and the whitest crispect sheets I have ever slept in The air conditioning g worked extremely well and most times roo kept cool even when air con was off The pool is nice and clean however is a bit on warm side which is fairly standard in Bali so no biggie There were always avail lounges and on rare occasion there were not any spares bean bag chairs were put out

Nothing all was good

The room was way more spacious than I expected and the view was STUNNING! I was looking straight out to the garden and temple area, I swear I spent half my trip just sitting on the balcony, drinking tea, feeling immense peace and staring out at the view! The pool was also beautiful and so relaxing, lots of morning sun so just be careful not to burn like me lol. Shower had hot water which was great to feel extra clean. Location was close to everything I needed - good shopping, cheap massages, great food options. Staff were SO kind and exhibited true Bali hospitality. Everyone was so nice and they helped with any extra questions for travel or booking taxis, etc. Also the breakfast across the street had an unbelievable selection and was definitely worth the money! Would stay here again in an instant if I'm ever in Sanur again.

I wish the showers had a little curtain because it's hard to not splash water everywhere, but I know that's pretty typical in Bali. I was too tall for the shower head so I had to squat to wash my hair and the bathroom ended up very wet, but the water pressure and temperature was great!

During my short stay, I absolutely fell in love with Sanur — definitely thanks in part to this hotel! The location is excellent, just a few minutes’ walk to the beach. My room was on the ground floor, with a covered seating area right outside the door and just a few steps from the pool, which was absolutely fantastic. There was nothing to complain about when it came to the room, and the staff were lovely — they even arranged laundry service for me. I would definitely come back here.

The only thing I would appreciate is a policy against hands-free phone/FaceTime calls or playing loud music in the outdoor areas by other guests. You don’t fly halfway across the world to listen to that by the pool. Of course, this isn’t the hotel’s fault, but it could probably be regulated somehow.

Absolute gem! The hotel is stunning with it's traditional architecture and the staff are always happy to assist and do so with a smile. The junior suite is very well appointed and a fantastic size for small families and our daughter loved the pool. The mattresses are wonderfully firm and perfect for us! Location is the best, with lots of attractions, shopping and dining options within a very short walk. Breakfast option at Lidah Lokal- Artotel is well worth the additional cost.

The shower head was a bit clogged up due to the water hardness and sprayed all over the place.