The location was excellent right on the esplanade. Bed and pillows were very comfortable. Great breakfast was provided. Close to the airport. Taxi fare $25. Would stay again. Great hospitality on check in at the front desk. Made to feel welcome instantly and were given 2 home baked cookies on check in which were greatly appreciated.

Room was a little noisy near the garden bar earlier on in the night.

Breakfast offered a good variety of hot and cold selections plus additional extra items that was brought around by staff. Staff on duty at breakfast were very polite helpful and engaging. Rooms were pleasent and kept very clean during our stay along with other areas of the hotel. Good location.

Lack of hand sanatiser around the breakfast self service area. Was surprised in view of the size of the hotel that the bar closed at 8.30pm. We booked an early morning call on the day of departure for 5.am as a back up. We did not receive a call. When this was questioned at checking out we received an apology from the receptionist that she forgot to set an alarm reminder to give us a call.We also booked a taxi via reception for 6.am to the airport the night that did not turn up. A different receptionist who did not forget the alarm call kindly came to our rescue and arranged a taxi as a matter of urgency.

The check-in process was quick and simple. The room was comfortable and clean. The toilets were also well maintained and clean with sufficient quantity of toiletries. and sufficient towels. The location is great, bang on the beach front and all the attractions are within walkable distance. The sea view from the room in which we stayed is excellent. The breakfast spread was good and the timings were well suited for tourists. The room service is also good. The staff were polite and helpful and assisted in getting Taxi for airport drop.

The toilet was small compared to the room size and the glass partition of the bath tub could not contain the water splash from the shower and made the toilet surface wet. Drinking water was provided only in the reception area and had to go down to collect the same.

Lovely chain, beautiful location, sea view room 523, Service staff - maids, dining room waitresses, were lovely. Beautiful courtyard gardens.

There is no lounge bar within the hotel. Week of helicopter crash. Pool out of commission ‘until further notice’ Very poor communication The staff did not contact us even though we were due to arrive within 1 week of the crash. We had to ring the day before to find out our stay wasn’t affected and ASK on arrival about the pool (bear in mind you can’t swim in the sea in Cairns.) Told we could use facilities in Hilton “5-10 minute walk away”. More a 20 min walk away. And no courtesy bus. Then the pool was reopened but there was no announcement - we just noticed on our last night that there were people in the pool. When we questioned about this we were told ‘they’d taken down the paper notice on the pool gate’ - inferring we were meant to go to the pool to check each day REALLY?

Hotel lobby is lovely and they give a nice warm cookie on arrival our check in lady Luse was very nice and helpful. Rooms are very modern but bathrooms though well appointed very small. This Hotel serves one of the best breakfast I have seen in a long time in hotels. Breakfast serves multiple options for people of all cultures, Omelettes are fabulous and fluffy must try. Staff in the restaurant is very courteous and ready to help. Close to all tourist destination. A comfortable hotel very well appointed facilities. Passage leading to the rooms very dated does not give good feel can do with an upgrade.

Amazing room! At the standard room, we had two double beds! Very comfy beds Great view to the mountains from the 7 th floor - ask for higher floors for better view They have table tennis, a pond with fish

The windows were dirty especially the parts which slide opened, between the window frames it is very muddy We had tiny ants living with us on a desk which was clean, and I wiped it all the time but the ants didn’t disappear. Curtains were not washed for years! Very dirty Internet didn’t allow us to call using WhatsApp, only texts were allowed, strange

the location was superb, close to all facilities and attractions. it was very family friendly. the room was well appointed and comfortable, the facilities were great. the service was terrific. i would definitely stay here again and recommend to all.

i was a little early for check-in, but my room was ready for me though on entering the bathroom it looked as though it had not been cleaned, just had linen replaced, there was hair in the bathtub and on the floor. there was no streaming services available to the tv which was a shame as i had intended to watch some of my Netflix programs

From the moment I walked up to the reception desk I was greeted was a massive smile and warm welcome from the lovely lady behind the desk. She was really friendly and made me feel so welcomed. The room was great as well, it had everything you needed and the beds were really comfortable too… which is always a massive plus. The room was clean and present well, also love that the aircon is icy cold! On check out, I had the same lady and she was still just as friendly and kind. Nothing ever seemed to be too much. We were able to leave our bags there, as my departing flight didn’t leave until 6pm.

For a hotel that had a helicopter fly into a guest room a few weeks ago, the staff need to be highly commended for their resilience and professionalism. The room was clean and the beds were really comfortable. The foyer of the hotel is beautiful and it was a lovely place to sit. The meals in the Vine were really good and the breakfast in the Atrium was also fresh. The towels were luxurious and who doesn't like Crabtree and Evelyn products to use in the bathroom. Overall, a really great stay.

There's nothing negative to say about the hotel, but a tip for anyone parking under the hotel. The parks are very narrow. We had a hire car Hyundai Tuscon and it was an extremely tight fit. You would struggle with anything bigger to fit in one bay.

I liked the staff at the breakfast and the options and quality of food. I really enjoyed the sliders from the pool menu. The front desk staff and the tour desk lady were very helpful. There was one male staff member at the Vine room who provided exceptional service and was always happy.

There were often no towels at the pool. The consistency of the cocktails at the pool was variable with some of the same drinks being made differently depending on who made them. I would have liked a power point on both sides of the bed.