Really nice spacious rooms and the morning breakfast is fantastic. Location is great, it is a 5 -10 minute walk either way to get to main parts.

Loved everything, but found concierge desk a little disinterested and very rarely there whenever we needed to see them, i am assuming they must have been short staffed.. The reception staff and door staff were incredible.

Great location, super nice staff, very clean, wonderful room & view

Not enough room to get in & out of shower

This is a very centrally located hotel in Shinjuku, Tokyo. The rooms are a decent size and very comfortable. There is a good breakfast with plenty of Western and Japanese options. Unfortunately, we didn't try any of the in-house restaurants as there are plenty of eating options in the vicinity of the hotel. There is also a very nice bar called St.George's, which is perfect for a quiet drink after a hectic day of signtseeing. The staff are friendly and obliging.

It would be good to have some English TV channels. Not all visitors will be fluent in Japanese, and I found even international news channels like the BBC and CNN to be dubbed (except for a given timeslot where the broadcast is in English). Would be good to add some English news channels to the list of available channels.

We stayed in a junior suite. It was amazing. The bed was comfortable, the amenities in the room were great. The extra large room gave us the space we needed for a longer stay. The breakfast and executive lounge was a delight. All the staff were super friendly and helpful. Everything exceeded our expectations. The location was great. Close enough to Shinjuku City but enough space to provide a break from the hustle and bustle.

Large Hotel in the business and financial part of Shinjuko. Compared to the Hilton standard it has a higher level. The hotel is very large and very busy but the staff is really efficient. We stayed in a junior suite executive room on the 36th floor with access to the lounge. The room is large, wonderful view. Little space in the closets, to improve perhaps by eliminating a huge useless sofa that does not even serve as a third bed.

The carpet and the really tiny bathroom. Breakfast in the lounge good but very busy. Dinner at the restaurant on the ground floor not recommended

Absolutely cannot say enough good things about this hotel. The location was fabulous, the staff is EXTREMELY helpful and professional, the free shuttle to the train station was very useful, the restaurants in the hotel were amazing, the room was perfection! When we checked in the front desk gave us a map of local restaurants. We tried many of them and all were great! Honestly, I wouldn’t change a thing about this hotel and I would definitely stay here again. It made our vacation!

Decent location, staff were very helpful and the room itself was spacious.

Room lacked some modern features such as a USB port or one switch that turns off all lights. Room can get a little dark in the evenings.

This is an exceptional hotel. The reception staff are particularly helpful and all speak excellent English. The shuttle bus service runs three times an hour to the nearest station a is always on time. We had an Executive King Suite and the room was very large, well appointed and clean. We had the use of towelling robes, slippers and kimonos. There was tea and coffee facilities plus a fridge. The best part though is the access to the executive lounge on 37th floor. It’s a seated lounge which is unusual but the food and drink on offer, particularly at breakfast and in the evening from 17.30 to 19.30, is as good a most local restaurants. If you do not want to venture out to eat this is certainly a good option. We travelled round during the day so this worked perfectly for us. Probably one of the nicest hotels I’ve ever stayed in, excellent.

I liked everything

Its in Shinjuku but not the busy area. Quite peaceful stay. Its very near the Tokyo Met Building and near a park to stroll through. There are also free shuttle bus to take you to downtown shinjuku instead of walking. Overall a good stay as expected from Hilton. Staffs are really nice and happy to help. It is always busy and there’s always diff companies having events each night but it doesnt bother me. Executive lounge breakfast is decent enough to fill you through the first half of the day.

The spacious rooms.