The welcoming cookies and the breakfast were great! During our check-in time, the hotel gave us a warm good times cookie and it was soooo delicious and healed us after a long trip from Jakarta to KL and KL airport to the hotel. I bought 2 cans of cookies and brought them to Indonesia! The cafeteria near the hotel elevator sold them. During my stay, every day, the staff sent messages to ask about my stays and was there anything they could help. It's awesome! The room 1428 in the corner has an extra isle and it was superb except the last night I stayed; a smell of cigarettes was there. I'm not sure whether it can reach my room from my Neighbour (since the room has connecting door) or air conditioner :(

The smell of cigarettes at the last night of my stay.

Cleanliness

Very nice rooms, very nice room service, wahid is the best room service employee, and the rooms are very clean, pool was a little cold at night that is my only concern, and the breakfast was amazing, i tried 3 different hotels in my visit to malaysia, one of which was more expenisve than this hotel but this hotel had much better breakfast, service and staff was amazing aswell, they always provided any requests i needed, they also got us an extra bed for free.

The only bad thing in the whole hotel was the pool being very cold at night, everything else was perfect

The room was comfortable and location of the hotel in general was great. The view was fantastic and the breakfast was definitely a highlight. I liked the service of the staff being courteous and accommodating during our stay.

For a five star hotel, you would expect a coffee machine instead of Nescafe instant coffee and also it would have been nice to have a family suite to accommodate guests with younger children. The pool was quite cold as well.

I recently stayed at this hotel in Kuala Lumpur again. Overall, it remains a very good, classic hotel with a gentle and welcoming atmosphere—much like a kind and respectful father. While most aspects of the stay were positive, a few areas need improvement. The breakfast in the Business Lounge had fewer choices and felt like a downgrade compared to last year. Additionally, the food at the Makan Kitchen restaurant on the 11th floor was of average quality. In the gym, one treadmill was out of order, and the remaining treadmills were consistently busy in the mornings. Despite these minor issues, my stay was comfortable, and the staff were polite. I hope to see improvements during my next visit. Overall, it was a good experience.

Room was very good quality and quiet. The hotel is in a good location being co-located with a large, higher-end shopping mall (which includes restaurants and a supermarket) (access to the hotel lobby is through the mall). It's walking distance to the Petronas Twin Towers/central city + taxis are readily available outside the mall main entrance. There are several in-house restaurants, including a 'food court' style restaurant enabling guests to sample Chinese, Indian, Malay and European cuisines for dinner as well as breakfast. Pool was large and never crowded, gym was very well equipped and well maintained. There are large conference facilities in house. Staff was friendly and helpful.

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Everything from the time you check-in to check-out. You are taken care of. Fantastic location - The hotel is in a mall and in a central location, which is so convenient and close to touristy spots. There are loads of restaurants, cafes, and fast food joints in the mall. There is also Watson, Boss and sport outlet factory outlet - everything was awesome Loved the hotel room, the view from my room and the service I was on half board, and there was a variety of cuisine - malay, indian, japanese, chinese. The food was tasty. This was my second visit to Malaysia and I stayed at the same hotel for the second time

The pool isn't much big but it didn't bother me

1/ Modest clear rooms withh all the necessary things you expect from a 4 star hotel 2/ Speedy and friendly check in Located near a train station (although a little tricky to find) 3/ Excellent supermarket downsatairs.

1/ Enourmous and very busy breakfast area during the weekends, noisy and very croded pool - didn't use both due to its crowdness. 2/ A strange location - reception on the second floor through a shopping center (felt very wiered and somewhat cheap)

We arrived early as we were travelling by road, and the traffic was better than expected. We checked-in and were allowed to go to our room early, which was unexpected. Staff at check-in was very efficient and friendly. The buffet breakfast is excellent, once again manned by friendly staff. The room was good. The beds were comfy. The hotel has a nice sized swimming pool on a roof top (which we did not use). It is situated in the same building as the French embassy where we had a meeting, so the location was perfect. Check out was super-efficient, once again with friendly staff.

For a hotel of that standing, I would expect cleanliness to be impeccable: it was disappointing to find hair stuck to the wall of the shower and the conditioner was all clumpy.

Location is great! Breakfast is fantastic. My family love it! We have a great time on the breakfast! Room service is very attentive. Gym and Swimming pools is very nice also. Great place to have short stay at KL town area.

I am asking for 2 rooms to stay as close as possible, but failed. Reception is asking me to stay for another 1 hours to get that kind of room for us. End up we stay on the separate rooms as we are exhausted during our arrival and we wish to get our room as early as possible. We leave the request before we reach there, end up not ready for us. What's the point of leaving the request.