facilities very good and staff too

the room was too warm and we did not appear to have control over the temperature The staff were very good although it was niggling to see staff trying to clear tables at breakfast before people had finished. one couple had got their hot drinks and both went for food. A staff member started to clear the table even though a mobile wa sleft on the table and the drinks were clearly hot. My plate was taken even though my partner was still eating.

The hotel is very grand and beautifully decorated. It's location is perfect. The rooms were very nice too and it was perfect for our special family occasion of my daughter's graduation. The staff were very helpful and kind when my mother-in-law had a fall and the First Aid lady did a great job.

Firstly, there are not enough staff on reception so there were long queues when we arrived after a long drive plus i noticed there were queues most of the time. At the price we are being charged and In a hotel that grand, having some complimentary water in the room and a breakfast would not go amiss. Most hotels even 3 stars have bottles in the room and it was not clear at booking that the breakfasts were not included.

The location is good. A warm cookie on arrival. Room was spacious. Lovely building. Pool receptionist was welcoming.

I had messaged about an earlier check in because I needed to get ready for a show, it wasn't ready and they said I would get a text when it was which I didn't. Felt a bit brushed off when speaking to staff. The extra large bed was just two singles locked together and you felt the ridge in between. I had booked this especially for the pool and sauna to relax, I didn't have time on the Sunday so used the Monday, the pool has kids swimming lessons in it and the sauna was taped up out of use, black on tiles around the pool. I spent less than half an hour using the facilities. So I could have stayed somewhere cheaper without these facilities.

A truly beautiful building! Every interaction we had with staff was professional, pleasant, and positive, from the greeting with Silvia on reception, Mark in the breakfast room, and the fantastic bar staff in the Metropole bar. It was the Brighton Marathon weekend, and the hotel was busy, but that didn't impact our stay. It was clean, the food and drinks were excellent, the rooms were comfortable and quiet. We would definitely recommend this hotel and will be back!

The bathroom was on the small side, bath very small. It would be beneficial to remove the small bath and replace it with a modern walk in shower.

Front line reception staff member called Minta made our stay a truly memorable one. Minta was patient, caring and took the time to answer our many questions. Minta went above and beyond to ensure that my family was very comfortable during our stay at this lovely hotel. All staff are friendly, and greet guest with a warm and welcoming smile.

Dogs! Dogs in guest rooms! Totally undesirable! What guarantees are there that the dogs are not urinating in the rooms? This is just too unhygienic. Personally, the idea of the dogs being on beds that other people may later have to sleep on is slightly off-putting for me, However, the good far outweighs the bad so I'll be back!

I must commend the exceptional service provided by the staff, especially Silvia at the reception. She was incredibly polite, professional, and welcoming, providing first-class service. The entire stay was flawless thanks to her dedication and professionalism. I highly recommend this hotel for anyone seeking a comfortable, top-quality experience, and I especially want to highlight Silvia’s outstanding hospitality. She is truly a credit to the hotel, and I will definitely be returning! Would you like me to tailor it further or add more details?

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It was beautiful inside. Lovely location right on the seafront. The staff were all very friendly and helpful no matter what the issue or what time the issue. The room was spotless, it has good facilities. The bar had a good atmosphere and breakfast had a wide selection. Staff were very attentive and made sure everything was ok.

There was nothing about the property that we didn’t like, the only thing I would note is it would’ve been nice if there was a set of chairs on the balcony- but that’s just being picky, the balcony was a great size and the view was amazing, it just would’ve made it that much better to be able to sit out there in the morning

The location was perfect, had a sea view room which was lovely. Staff were all friendly and helpful particularly Poppy, the waitress in the bar. She is a very polite and professional young lady and nothing we asked for was ever too much trouble. She is a definite asset to the hotel. Breakfast was good and it was nice to have the swimming pool, especially as the weather was so bad. Definitely will be staying at the hotel again.

Having to queue for breakfast in the morning of 1st January. I appreciate the hotel was busy with NYE party guests that had stayed over but there were plenty of 2people tables free. It would have been a good idea for a member of staff to take couples out of the queue and seated them, rather having to wait for the larger parties to be seated. Apart from that, the breakfast was delicious and good quality.

Easy to find on the sea front. Entrance well maintained and in general everything looked in good order. Staff were very pleasant and helpful on reception, ASH went out to help me and other guest and I would rate him exceptional.

I did have one issue that there was not a mirror comfortably near enough to the plug socket to plug the hairdryer in. I felt I was straining the lead if I wanted to see what I was doing in the only mirror near a three pin plug socket. I managed but this could have been better placed. Apart from that everything else was great.

I was offered the opportunity of paying extra to get into the room early unfortunately that didn't happen which was a disappointment. I do know that the staff did the best that they could and they did prioritise but unfortunately it still didn't happen. I think that 4 o'clock is rather late, to check in. We were staying overnight because we were using the spa but our spa appointment was at 2 pm. It was a Sunday so it closed at 4:30 so what we had to do is deposit our bags find somewhere to get changed before getting into the spa it was a night stay for my daughter's birthday. The really lovely thing that they did do for us as they left a very delicious dessert for her in her room because they knew it was her birthday.

Other than what I would call is a rather late room availability. Even though they tempted us to arrive early if we paid extra to have our room prioritised, we arrived at 12.30 which meant we then had to hang around before we could get into the spa at two and then after the spa had to get dressed and changed and collect our luggage to then take our room I would look at it differently if I was going to do it again.