It is so difficult finding nice places to stay in Italy as there is always some weird problem, major disappointment or rude people, but this place was an oasis of peace. And the breakfast was just excellent. It was the best breakfast I had in the three weeks I travelled Italy. Absolutely amazing, beautiful hotel, beautiful rooms, polite and respectful staff. Probably the only place in all of Italy where everything works properly. And all for a very reasonable price. Bravo!

The staff sprays a little men’s cologne on the bed linens, I could have done without that, but that is my only complaint. It didn’t bother me that much, but my friends really did not appreciate it. Please stop doing that, and this place would level up from nearly perfect to perfect.

I was driving from Tuscany to northern Italy and needed a Hotel to stay for the night on route...Hotel Napoleon popped up on my Booking search for Lucca. Location was perfect just off the freeway. Arrived late in the evening and was met by 2 friendly staff members. I booked a single room but the bed was at least a double size and the room spacious. The bathroom was also spacious...everything was spotlessly clean. In the morning the buffet breakfast was very extensive.

There was nothing to not like....the Hotel exceeded my expectations.

This was a lovely hotel I had read a review that wasn't complementary. I don't know what he was talking about I found it fantastic the staff all over were so nice and kind. The hotel was very clean and the breakfast was lovely. Also this hotel was only 10 minutes walk from the walls although along busy road it had a path and was no problem. It also had parking which is great if you drive. Will be back again.

Nothing!

The room and hotel were clean and generally well maintained. Unfortunately we received notice a couple of days before arrival that the air conditioning in the hotel wasn't working. If the weather had been really hot this would have been a significant problem. We could open the window in the evening / overnight when it was cooler which helped. The downside of that was the traffic noise from the busy road outside. It's only a 10 / 15 minute walk into Lucca from the hotel so not in a bad location.

Proximity to the road and traffic noise.

best breakfast we got at similar hotels in Italy (lots of vegan milk options) , the room was very nice, the staff is very helpful, it's a walking distance from the center(15 min) and has free parking

there is nothing to do at the hotel and the WIFI didn't work well at our room(which was at the end of the corridor, we did get the option to move to the next room and it did had a much better signal so i guess it's just the edges that have a problem)

The room was clean and the bed comfortable. It was easily accessible to the concert I was attending.

Unfortunately their air conditioning wasn't working which I was notified of after booking. My options were limited due to the Lucca Summer Festival, so I kept my booking. Staff offered a fan on check in which was very well received. It was a bit expensive for one night, but as the festival was on, I understood the higher price point.

Very friendly Italian staff. Despite being near the road, the hotel was surprisingly quiet, especially with the lovely sound of birds singing in the morning.

The price doesn't match the standard of the hotel. The hotel has 4 stars, but the standard of my single room felt more like 3 stars.I was surprised by that.

It was very hot but the room was very cool. Breakfast was lovely. Location was good- an easy twelve minute walk to the old town and twenty minutes to the train station

Nothing major. A bit limited on storage space if you are staying more than a couple of days. The safe was located very high up on the top of the wardrobe- too high for anyone under 5 feet 10 inches !

As a Francigena Pilgram, I found this just outside the city "wall." I found a good local restaurants, not tourists expensive. Not far from the Lucca center, either. The hotel is very modern, full breakfast, friendly helpful staff.

The room was spotless and the beds were very comfortable. The breakfast was substantial and there was loads of choice. The staff were exceptional. They were extremely friendly, pleasant and could not have been more helpful.