Good size room Breakfast was great along with staff 👌 Bed was very comfortable

Disappointed that a 4 star hotel doesn’t provide a bottle of water. Every other hotel we have stayed in Italy provided this. Construction is going on across from hotel which can be noisy early morning. Massage wouldn’t recommend was very light oil rub. I’ve had many “relaxing massages” before and not like this. When asked she said have to pay more for firmer pressure.

Good size room .... beds are super comfy .... enjoyed the rooftop terrace bistro for breakfast ... most of the staff were friendly - particularly housekeeping and hospitality staff .... within walking distance of the old town

Rooms are a little stuffy - it wasn't hot enough to warrant a/c - asked twice if a fan was possible but never eventuated .... which is a small complaint.

Great hotel close to everything. Clean room and comfy beds. Great little roof-top bar/bistro which is also where breakfast is served. The breakfast has a great selection of food catering to most. All in all this hotel is a fabulous place to stay

Room was a little stuffy ... it wasn't hot enough to warrant air-con .... a fan would be good addition to the room..... in fairness I haven't asked for one so they could be available

Room was spacious, comfy and with a great view to the historic centre! Waking up to this view really felt like being part of an old Italian movie 😉. Breakfast on the top floor was superb and breakfast room balcony views next to none! I also enjoyed the spa and massage services of thd hotel which are really good and value for money ! Although not right in the middle of the historic centre, it is still close enough to walk for 10-15mins. Very conveniently located, but still away from the touristic crowds. Very closed to the beach as well!

I believe it’s lacking a swimming pool.

The breakfast was very good. The location is in walking distance from the center. The rooms are very clean with new spring box beds and new mattresses. The staff is very professional and helpful, from reception, cleaning and serving. We asked for a silent room and we got what we asked for. Cocktail bar was very good. The reception can book a taxi or a shared taxi to the airport but that's quite expensive (50 euros per person).

The room was nice 208 but had to request a change after two nights to the quiet side, having been woken at 6.30 both mornings with street noise. The staff accommodated this for us

The street noise from 208 Firstly a group waiting outside the hotel at 6.30 am, possibly for transport .then a very very noisy truck.

The location was excellent right by the old area of Palermo. The staff was very efficient and helpful in getting our room ready for us.

There was no parking available at the hotel. Parking was on the street and luckily we were able to get a spot. The traffic was horrible to get to the area and if you missed the entrance, you had to drive over 1 1/2 miles to turn around. I would have liked a little more information about places to go and see and the restaurants available for dinner.

Walkable to all the sites I wanted to see. Catacombs a little far and took a taxi. Friendly and helpful staff. Side street away from excessive noise of via Maqueda and other busy spots.

No complaints.

Clean, modern public areas and rooms. Good location within walking distance of most parts of the old town.

The breakfasts weren't to my taste. The coffee (from a machine) had very little flavor and the buffet offerings were fewer and of lesser quality than at most hotels in this price range.

Breakfast was very good. Great selections and changed daily. The room was quite small and dark and we had building work opposite our room so quite noisy. We didn’t use spa which is 20 euros each and needed to book.

My bed was too hard. Noisy building work outside room.