The hotel has breakfast time slots that quests sign up for. You go to the dining area and the staff brings you all that you ordered. It is wonderful.

You cannot make our stay better. It was perfect. The staff and leadership make this place special. The amenities and rooms are wonderful.

i do not have enough superlatives to describe our stay at palazzo natoli. the hotel itself is tucked away down a side street in the old town, but with balconies fronting via vittorio emanuele, so the vibrant pedestrian district is always at your fingertips. you are nestled between the most beautiful architecture and important sites of the city. you could not ask for a better location. the rooms are perfection! we had the privilege of enjoying three. each had its own unique charm, and we loved visiting each other’s rooms to share the different experiences. all of them were fabulously appointed and warm, like visiting someone’s luxurious home. as if this was not enough, i must say that the service of every single member of the staff was the best i have ever experienced. no detail was too small. every desire was anticipated. every expectation was exceeded!

absolutely nothing. it was perfection !

Beautiful room in beautiful hotel! Quiet location on side street steps from main street in centro storico. You can’t beat the location. Wonderful staff, friendly and helpful. Comfortable bed. Very clean. Great breakfast. Let them know if you are arriving by car and they will help out with a garage. Palermo is a fantastic, interesting city and this hotel is the perfect place to stay as it offers quiet and comfort right in the center.

Nothing - it really is perfect

Palazzo Natoli is an absolute gem of a hotel. The entrance is located on a small side street/alley, but our balcony hovered over a bustling street in Palermo's historic district. From the moment we arrived--at night, in the middle of a brief power outage in the city!--we were welcomed and treated like family members. Andrea was manning the front desk that night, and he immediately helped us get our bearings, offering us refreshments and a map on which he had personally noted several nearby things--cafés, cathedrals, parks, good restaurants--we might enjoy. He called in a reservation for us at a wonderful trattoria and talked them into staying open for us so we could freshen up once the lights came on. For the ten days we were fortunate to stay at Palazzo Natoli, we were consistently impressed with the professionalism, thoughtfulness, and friendliness of the staff, including Francesca, Nini, and Andrea. Our room was lovely--sparkling clean, very comfortable and light-filled--and the morning breakfast in the hotel café was an absolute highlight, too: home-made pastries; local cheeses; eggs however you like them; delicious caponata; orange juice that had been squeezed just minutes ago; the perfect cappuccino. We cannot wait to go back!

I cannot think of a thing I would change. Maybe offer down pillows for the fussy sleeper? Really, though, Palazzo Natoli was flawless, just wonderful.

From the moment we arrived we were made to feel very welcomed and as though they were completely ready and prepared for us. They had organised a very well marked up map with a large number of places for us to visit, including sites of interest as well as restaurants/bars etc. It was great to be so centrally located and allowed us to explore the city in the morning, return to the hotel for a rest after lunch and then do the same before returning to the hotel to get ready to go out in the evening. The staff could not have been more welcoming or accommodating. Our double balconied room was on the main street - but the windows and shutters were so efficient that you could not hear any street noise at night time. A/C was efficient and quiet. We were in Palermo when the City was celebrating 400th anniversary of Santa Rosalia - so lots going on, including some amazing processions that we could witness from our balcony. Plus - if you feel the need to exercise whilst you are away - there was a yoga mat, some resistance bands and hand weights in the wardrobe for us to use! Bed was very comfortable as were the pillows. Shower was spacious.

My only minor complaint was that the products in the bathroom were highly perfumed which was a shame as they were good products. The smell was overpowering and I resorted to using my own soap/shower products. Also - the stairs within the property are quite steep and might not suit everyone. This did not detract from the enjoyment of our stay.

A very centrally located hotel with a variety of rooms from the spacious elegant family room to the cosy garden appartment with a feature of a well located in the shower.Beds were all exceptionally comfortable.Breakfast was great with a full range from fruit to eggs and everything fresh.Staff were extremely helpful even to changing rooms to suit partners needs for more windows etc!Hot water always came sometimes with a wait.Toiletries were lovely.

Some rooms it was hard to regulate the heating particularly the underfloor heating in the garden flat.Being a city and old buildings sometimes only one small window.It was hard having to plan what you'd like for breakfast a day ahead but I can see the virtue of itwith less food waste.Minor issues for a perfect stay.

This was a beautiful hotel right off a big pedestrian street in Palermo. Parking was a challenge but the hotel gave us a few options and then met us at the location to help with bags. The bathroom was very elegant and modern, the beds were comfortable and great design overall for a comfortable stay. We were a bit turned off by the drive in and spent most of our time in Palermo inside the hotel (were were there just to catch a flight the next morning) and were very comfortable overall. Breakfast was lovely and robust, staff was really helpful and pleasant.

Palermo was rough on the senses but this hotel made it feel much better.

The location is perfection...a little tricky to park nearby, but the hotel is well trained to direct travelers to find a spot. Loved that they have maps of the area already pre-marked for visitors. Their suggestions for our short stay in the city were spot-on. Staff wears Dolce & Gabbanna skirts, so there is a stylish interior to this little side-street find. Rooms were a bit small, but to be expected for a city hotel. You really choose this hotel for it's location...and it's a clean and safe space to rest your head. I did very much enjoy our little balcony w/ shutters to eat breakfast, which is delivered to your room!

It would be so helpful to have an elevator, but again, old city hotel...not to be expected. It felt like an adventure to arrive at night through tiny cobblestone streets. Don't stress about the local driving, just embrace it! It's wild. Room furnishings are a touch "antique" and historic...appropriate for this style of boutique hotel....just a style note to be aware of. Also you are not to drink tap water, but bottle water is provided in the room.

It was lovely! The breakfast was very delicious. They give you a long list to choose from the day before. It was great! The location was perfect. We walked EVERYWHERE! The staff was very kind, spoke English, and very accommodating...I definitely would stay there again! They left us snacks, local sweet nut mixture and Taralli crackers. Everything was awesome!

I stayed there with my 3 daughters and was hoping for connecting rooms but they didn't have them.....That was the only disappointing thing...Having said that, the rooms were gorgeous and comfortable and quiet. It was very Botiquey, hence the Palazzo Natoli BOTIQUE Hotel...Also, there are two different Natoli hotels. They are not connected...so make sure you know which one you are at!

A warm welcome was received when we arrived. We had the Garden apartment that was a short distance through narrow alleyways from the main reception area. A private entrance at a gate that entered into a courtyard filled with green pot plants made a safe and secure entry to the door. The interior reflected the charm of Palermo with a spectacular interesting feature in the shower area. We stepped out onto the main street able to walk comfortably with no cars all within the historic centre. We were given a map that marked all that was required for our stay.

Nothing to dislike