great location, a short walk to several attractions, the port and bars, restaurants and shops. The hotel staff were friendly, approachable and very professional. There was an excellent array of food at breakfast time, something for everyone.

The cost of drinks in the terrace bar was the same as down by the marina which is a tourist trap. Even more disappointing is the fact that there are a handful of bars and restaurants minutes away that are serving drinks half price. The gym facilities were decidedly average, cobbled together to be able to "tick that box"

Great location

The front desk staff are unprofessional and rude, trying to push the most expensive options and offering shady recommendations. Especially the older, bald Italian man with a beard and brown teeth.

Location was just perfect. Easy access to all the main sites.

Presidential suite was not as opulent as the rest of the hotel.

Splendid palatial turn of the century decor in public areas and rooms.Good quality furniture, comfortable beds and a real bathroom with BATH. Despite humid 35 degree torment outdoors,the room remained cool. The breakfast on the second floor was excellent,and we enjoyed the rooftop restaurant,both for its view,food and service. On our subsequent visit to the hotel a quiet room away from the street was requested,and was provided.

Our room was on the first floor,street frontage.Although one window was double,the balcony door offered little sound insulation owing to a very poor fit.The street had noise at all times except 4- 5 hours at night.

We had a wonderful stay at Eurostars Centrale Palace Hotel in Palermo. The hotel is perfectly located - close to historical spots, shopping and restaurants. We walked to hotel from the train station. Friendly, helpful and attentive staff. Wifi was reliable. Our room was clean, spacious, comfortable and quiet with lots of storage. The bathroom was somewhat dated, but very large and very functional. Breakfast selection was very good and was served in a beautiful room. Palermo is a very busy, noisy city and it was a pleasure to return to our room each night to relax and rejuvenate for the adventures of the next day. We would definitely return to this hotel.

Some other reviews suggest the hotel needs renovation. Yes, it is an old building - but that is part of the attraction. It is beautifully decorated, charming and seems well taken care of. We loved it.

A very classic hotel full of history

The parking lot and the access are complicated because it’s a pedestrian area

Brilliant location - we could walk everywhere, loved the style - huge chandeliers, beautiful elegant rooms with period furniture on each floor. The super-king bed in our room was really comfortable with crisp white bed linen and comfy pillows. It was peaceful and quiet. The reception staff were very helpful with restaurant recommendations, arranging airport transfers and giving us a different room on arrival as we asked if we could have a room with a bath not just a shower. It was also a larger room which was great. Very nice restaurant on the 4th floor.

We felt it could benefit from some updating, particularly in the bathroom which was a bit worn, and the lift! - but it would not put us off staying there again ❤️

Hotel in the central part of the city, very busy outside but no noise heard from our room which faced the inner courtyard. The room was spacious and clean, I found the bed was too hard for me, WiFi in the room was good, kettle was supplied along with mini bar, just felt that the room facilities didn’t match up with the 4* compared to another 4* hotel in the city that offered more for less money. Breakfast was good, front desk staff very welcoming, no staff around during the breakfast service that we saw, many tables left uncleared and the hot food choice was poor. Stayed for two nights, the location was the reason for booking.

The room was excellent as travelling with my son and daughter. There were 3 single beds, one of which was in an adjoining room so suited us perfectly. The hotel had local charm- wooden lifts and high ceiling rooms. The good air conditioning was a welcome relief from the 35 degree heat outside. Location was in the best place possible on the main pedestrianised street with lots of restaurants and shops. From here we were able to visit on foot many of the attractions. No noise at night and fell asleep quickly after we walked everywhere throughout the day!

The only small niggle were the pillows - one not enough and two were too much! Personal choice I suppose :)

This was my second stay and everything remains perfect. Location - I couldn't think of better one. Breakfast - superb. The whole building is very clean and well taken care off. Most of all - this hotel itself is an adventure; you stay in a beautiful updated palace! Walking around the halls and floors is a pleasure. The staff couldn't be more helpful and attentive. Contact by email and telephone was smooth and pleasant. I advise booking an airport transfer - very good service for a reasonable fixed price. All in all - this hotel was a highlight of our trip to Palermo!

Absolutely nothing at all.