The interior design is flawless, very eclectic, combining the old with the new, as this is an actual aristocratic residence belonging to a real Sicilian baron. But the true highlight of the stay are the services, the personnel is absolutely amazing, with special mentions to Federica and Darryl, who are beyond courteous and helpful. Also the breakfast is amazing, with fresh local products and the best espresso we have ever had in a hotel. And the location is perfect, in the middle of everything worth visiting in the historical center of Palermo. Not to mention you get a free tour of the actual palazzo rooms with explanations about the history thereof.

Nothing

We had the 2-bedroom, 2-bathroom apartment on the top floor. Located in the very centre of the old city of Palermo (a UNESCO world heritage site), the location was absolutely perfect. There were brilliant views down the historic Main Street from balconies off the master bedroom, living room, and dining room. The apartment was beautifully appointed with comfortable beds. Federica, our principal host, was exceptional in how well she looked after us. Anything we needed was immediately possible. Sara and Federica were both absolutely wonderful hosts!

Guests should be aware in advance that access to the top-floor apartment is via a long, steep set of stone stairs. It would not at all be recommended for small children or elderly patrons or anyone who might be unfit.

We stayed in the two bedroom unit, which is next door to the Palazzo..Whilst it is not as palatial as the Palazzo it is a very spacious 2 bedroom, 2 bathroom unit with a large living room and reasonable kitchen. The position in the centre of the old town is perfect. The staff were incredibly helpful organising a transfer for our late night arrival, and also booking a resturant for the next night. Great place to stay in Palermo, especially for a family

A few minor things. I would have liked a drying rack for the clothes after using the washing machine, and some washing powder.

Beautiful room decorated in style that fits an historic palazzo. The staff were very attentive and the breakfast was incredible. We stayed in the Ambassador suite and thoroughly enjoyed sitting in from of the fireplace. Also, the location is very near the Quattro Canti and many shops and restaurants.

Not able to open a window for fresh air. The room has AC but I just don’t prefer it.

Really great location and how fabulous to stay in an historic palazzo where the guests rooms are fitted out beautifully and there are still the historic furnished and decorated formal rooms of the palazzo. The staff were great. The lady who was meeting and greeting was superb. She was most helpful and on hearing that our morning airport taxi was booked for 8am she immediately offered an earlier breakfast, she also did a wonderful tour of the palazzo’s formal rooms. The breakfast was delicious and what a great room to dine in.

Our room was decorated beautifully- however it was in a location that was perhaps a little noisier (internal noises, despite the location there was no noise from the street which was impressive) than other rooms.

The location is fantastic, right in the center, perfect if you want to explore city centre. Staff is amazing, they message us before arrival, they have been amazing with recommendations especially Frederica and Daryl.

There were a couple of things to consider that could affect you stay. However it didn’t bother us: -the rooms are not sounds proof, so it can be quite loud in the morning when people are walking to breakfast -the breakfast options are a bit limited, but delicious! -getting there with a car can be a bit tricky especially using google maps. We had difficulty getting there, and the garage for a car costs 20eur per day. They are helpful as they park the car for you so you dont have to worry about that -the last thing is that after 11pm the hotel doesn’t have security. You receive keys to enter and after 1-pm there is no staff on site.

The property was beautiful. We didnt do the tour but our room, the front hall, the lounge area and breakfast room were so beautifully decorated. Everything was super clean and maintained too. We had daily cleaning too. Federica in reception was super nice and helped us with some shuttle bookings and recommendations from day one. She always had a smile on her face too. Breakfast was delicious from salty things to pastries. Also the location was perfect half of block away from the main street were all restaurants and attractions are in each direction but no noise once you walked inside the building

No complaints.

Breakfasts provided leisurely opportunities to meet other guests around a lavish table. The location is superb for 'oldies' who can't walk very far; Palermo offers so many fine things to see (and to eat) in the cento storico. The staff were uniformly charming and helpful. Great recommendations for fine dining! I think a few down-market suggestions would help. (Street food, for example).

The room was big enough but was short on storage space (drawers) and lacked any external window views. The former might be remedied; the latter could not. I had stipulated only 1 flight of stairs (which I got) but 20 steps was a bit forbidding. But that comes from the nature of a Palazzo.

The palazzo is a true historic gem, right in the center of Palermo. We stayed 2 nights, each in a different room, and both were beautiful- except that the suite was just exceptional! I’ve never stayed in a more luxurious room. I recommend it 100%. Thank you to the staff - Federica, Sarah, Darin and the breakfast and cleaning staff for the wonderful help and accomodation with dinners and sight-seeing, and especialy to the Baron and Baronness Bernardo and Simona Arone De Valentino for the incredible generosity in allowing us to see the procession of Santa Rosalia from the upstairs balcony (with the aqua anis!) It was so lovely to meet you, you made our stay truly unique and special.

Location was great! Right in the heart of the main pedestrian street of Palermo. Breakfast was amazing!

Note that the pictures shown on Booking.com of the property are NOT all from the rooms where guests will be staying and are able to regularly access. This palace dates from the 1500's and some of the owner's rooms are still preserved with period furniture and decorations, but are not normally open to guests. NOTE: if you have problems with many floors of steeply pitched stairs, this is not a property you should strongly consider if you or anyone if your party have any mobility issues. There are no elevators from the street level to the guest areas of the residence.