The grounds and the staff were truly top notch. I want to thank Marco for helping me with dinner every night. I was diagnosed with a serious stomach condition before my trip to Italy. I have to be on the bland food for the foreseeable future and I had so much anxiety about this trip. Marco went above and beyond to make sure my meals were safe and delicious at the same time. Rosita is honestly one of a kind. She is so warm and passionate. She made my day with how kind she was. Maria is also such a kind soul and so in tune with all of the guests. This hotel was the highlight of our trip!

The staff were welcoming, extremely helpful and friendly.The location is very central. The hotel building and the rooms are great.

The breakfast is substandard. No natural muesli. Scrambled egg and bacon too cold to enjoy. Orange juice is included but no other juices unless you want to pay an extre €11. Likewise omelettes etc were an extra €20 on top of the €35 for a baic breakfast.. At restaurant you couldn't see the winelist.... a so called "sommelier" helped with wine choice. They did not have knowledge beyond what was on their tablet. Pour size 75ml took me by surprise. Other poor behaviour in uncorking was witnessed

The hotel was gorgeous, the room was large with beautiful view from the balcony. The on site outdoor bar, restaurant, garden and pool were amazing with views of the city and somewhere quiet to escape to when not shopping / eating / touring. Lastly the staff was phenomenal. In particular, Antonio at the pool always knew exactly what we needed whether a towel, shawl or umbrella while reading at the pool, and I enjoyed getting to know him as I read there many hours a day. Top notch hotel, attentive staff, best location in all of Positano, a true 10/10 experience.

The only thing, if I had to pick something, that I didn’t love - was the lobster roll. Beyond a singular menu item there is nothing not to love here. But coming from New England and visiting Maine every year for the last decade, it left a little to be desired (very little lobster, a lot of lettuce)

This hotel was amazing. I booked it from Japan, hoping to enjoy cocktails and breakfast in its beautiful courtyard. The gorgeous room with high ceilings, the welcome champagne, the cocktails enjoyed with live music, and the lovely breakfast—all exceeded my expectations. When my husband asked the manager about running routes, he kindly provided detailed information, and later even looked at the photos he had taken upon his return. Thanks to this hotel, all my memories of Positano are filled with happiness.

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The hotel is at a fantastic location right near the beachfront of Positano, with a beautiful and peaceful garden away from the busy street filled with tourists. The garden bar is great and the restaurant serves the best food in Positano they have a great selection of local and international wines.

We were very happy during our stay and the service was excellent. Breakfast was great and well organised so there wasn’t really something to complain about.

It was absolute perfection. From the moment we arrived on the steps to leaving. Truly our most memorable stay in our three week Italy trip. We felt like we were family but in, what should be, a five star hotel. The food at the hotel had some of our favorite meals during our entire trip. We never expected to feel at home but at Palazzo, we did. The colors, design and gardens of the hotel are breathtaking. We really could go on and on.

Deserves five stars rather than four.

Truly beautiful grounds with charming lemon trees, garden and beautiful pool area with infinity edge pool and glass walls overlooking sea and church. The staff was so friendly and went out of their way to make you feel at home! The location of the property was amazing, only 0.13m from beach and right in center of all the shops but tucked away from the hustle and bustle of the street. LOVED IT!! Will definitely go back again and recommend to all my friends!

The garden view from our room was incredible; the garden is filled with beautiful lemon trees and shrubs with old creeping vines wrapped around the balconies which gives the property a very beautiful old-world look. The breakfast was wonderful with a huge selection of meats, fruit, salads and pastries. Hot breakfasts were an additional cost of around €10 - €12 per dish (such as an omelet), but the continental breakfast was so extensive that we didn't need to avail of the hot offerings. The room was beautiful with plenty of space and old world furniture and decor and the balcony doors were airtight. When closed, there was no outside sound at all and the beds were extremely comfortable so we had a great sleep every night.

I would not change a single thing about this hotel.

The hotel was beautiful. The room was clean and elegantly decorated, and the hotel grounds were peaceful and beautifully designed. The location was very convenient, with close access to the port and beach, as well as the main road for drop offs by car. The staff were very friendly and helpful with recommendations, reservations, and service. Highly recommended!

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Everything at this hotel is perfect. The staff was all so kind and accommodating. They gave us excellent suggestions when it came to getting around and made sure we had access to everything we wanted. The room was breathtaking, and the view from our room was magnificent. They gave us a bottle of champagne to celebrate when we arrived. The bar and food were delicious, and the breakfast buffet had a large selection. We are going to definitely come back here again and recommend it to all our friends.