This was a great location and the staff was extremely accommodating and helpful. We were very happy with our room and the breakfast, which was delivered to the room at a time we specified, was excellent. The parking service (for a fee) was very useful since only cars with proper permits are allowed in Siena. You're able to drive your car through Porta Romana to the property, but this must be arranged first so that the parking service can promptly retrieve your car and park it properly outside the city gates. The car service is only available to about 6:30PM. Otherwise, you'll need to self park outside the city gates. We just notified the staff when we needed our car and they arranged for it to be brought to the property.

The historic features were stunning and the views were fabulous. The bed was comfortable and the climate control system was excellent. What’s not to love about Siena?

The listing should have much clearer that while the facility had an elevator … there were two more flights of stairs to navigate to our room. As senior citizens, it was an issue for us. The young man who checked us in kindly assisted with our luggage but there was no such help when we checked out. The “leave nothing to the imagination” glass bathroom enclosure was a bit of a surprise.

The host, Fakir, went above and beyond. Service makes all the difference when traveling. A friendly smile, an engaging conversation, a local who seems genuinely interested in who you are and offers suggestions, or as Fakir did, made us feel right at home, is the best!

The shower in our room could use re-grouting/re-caulking. It appeared to be moldy around the bottom. Also, I couldn't figure out how to turn on the heated towel dryer in the bathroom -- some directions would've been helpful. Lastly, and very minimally, there was no toilet paper holder. These things did not outweigh how wonderful our stay was. We would come again in a heartbeat!

The location was perfect, close enough to the action to walk but far enough away for it to be nice and quiet. The breakfast delivery to the room was great and very flexible , the coffee was superb, and the amount of food kept us going until the evening. The Queen's room as lovely, the bed very comfortable, the shower hot and a good pressure. it was all cleaned daily and of course the view to wake up made it extra special. Take the chance to have the drinks on their rooftop terrace - especially on a good sunset night - unforgettable - thank you.

Only slight niggle was the wifi did not reach all through the room but strong enough by the shower!

We loved Sienna and this property deserves lots of the credit. Located 3-4 minutes away from the heart of the action, this historical place was comfortable, quiet, classy, and well priced. The staff, especially Eleanora and Gazzeh and even the second or third generation owner who lives here, could not have been more delightful, caring, and informative. Ask any question or for help…. your expectations will be far exceeded every time! In our travels, we rarely stay three nights at anyone location… we happily would have stayed here for four.

We actually liked everything and give this place our highest overall marks of any accommodation over our 23 day trip.

Hotel's location was excellent. Just minutes from the main plaza. The staff was friendly and very helpful. They actually reserved a wine tasting for us that exceptional. The rooms were clean and comfortable. AC in the rooms if you prefer to close them due to noise or heat. We slept with them open, the temperatures in May was great. Would stay here again.

I can't think of anything I didn't like. They did not have staff after 6pm but that was not a problem. They did not offer a restaurant but we prefered going to the plaza for breakfast and coffee. Parking was outside of the city which wasn't a problem. You can drive the car to the hotel to drop off luggage and then go park.

Good location. Our room was a suite which was nice, and had a good view.

Only breakfast option was room service you had to order the night before. Not even coffee! :( The parking was very expensive and price was not fully explained. It is 30 euros a night, and 5 euros for them to get your car each time you get it, and another 5 euros to bring it back to the lot. I would not recommend this hotel if you want to use Siena as a base to drive around Tuscany.

Excellent hotel. Clean and well located. Staff are efficient and friendly. It is quiet and yet not far from the main tourist areas. The night we stayed was a Sunday and there was a contrada party near with loud music playing till after midnight. No fault of the hotel of course but if you are staying on weekend nights until the horse race, this may be a feature. I suspect it will be in any hotel in that part of town, not just this one.

No specific issue. All good..

This property has an excellent location, within walking distance of the Palazzo Pubblico, restaurants, Duomo di Siena, shopping and everything you want to see and do in Siena

Parking is about 600m on the street. We were lucky that there was plenty of spaces to park when we got there. If we had been carrying a lot of luggage, it could’ve been difficult. The property will get you a ZTL pass to drive to the hotel and drop your stuff, though. All of Siena’s city center is this way, as well.

The hotel has a perfect location, just 5 mins from Piazza del Campo. The historic building has a very special atmosphere. Though it is old, there is a small elevator. The staff was very helpful and nice. Breakfasts (which are served to the room only), were plentiful, however unvaried. Due to the furnishing and the layout of the room, having breakfast for two may be challenging, as even for me alone this was a bit problematic.

You must climb 2-3 steps to reach the elevator on each floor. The elevator is very slow. The biggest problem is Wi-Fi. You get 3 free hotel wireless networks, but they are very hard to connect to and they break up a lot. I was traveling on business and to do any work from a hotel (e.g. checking email) I had to use a hot spot on my cellphone.