The staff who greeted me on my arrival, Eliza, is the epitome of politeness. She was very helpful and welcoming. The room I was given was large and clean. The bedlinen was immaculate and smelled fresh and clean without that disinfected smell which hurts the nose. And the bed was just the right amount of consistency, neither hard nor soft which helps a lot for a good and restful sleep. The bathroom was also very clean and was provided with all the things you need. There were two toothbrush kit, shower cup box, a small bottle of intimate liquid soap and two other boxes I didn’t bother opening. There’s a supply of hand wash soap, lotion, shampoo, conditioner and body soap…which is of rather good quality. And again the scent is very mild. Towels were for two people. Slippers were also provided. Room temperature is perfect. There’s a kettle with different kinds of teas, infusions, a pocket coffee and sugar. As well as one big bottled natural water As for breakfast, it had a variety of choices. Cold cuts, cheeses, hot dishes of eggs/bacon/sausages, a variety of croissants, cakes, cookies, sandwiches, fruits, yoghurts, cereals, juices and coffee and tea. It was well prepared for a balance and healthy, hearty choices.

The room was very good, some may consider it small but it was good. Initially we had a room where the window would not stay open, and A/C is off for season. But they switched rooms and all was great. Excellent breakfast, wide variety of choices. Great location. You could walk to Duomo/Il Campo in 12 minutes. We left on a holiday and buses almost non-existent. 20 minute almost all downhill walk with luggage to train station. Not bad. Mario and others at front desk were exceptional. They ever had treats/cupcakes for kids on Halloween. Bus stop out front door, grocery store, 3-4 minute walk.

I reqyested a double bed and got one. The shower had good water pressure and was hot. The hitel has a sustaiability green system. They give you a sign to put on your door to indicate you don't want new towels, bedmaking etc. If you use this, you get a free drink at the bar downstairs. You can choose between beer, wine or prosecco.

I was very close to the hotel and was havibg trouble finding it. I rang the provided number, I even had an Italian friend call the number fir me and he said it was out of service. When I finally found the hotel, with sone help from an Italian stanger, abd asked about why they weren't answering the phone. They saud, there are only two of us on the desk. We are vety busy. Not good enough, undue worry and stress for soneobe traveling.

Location is outstanding with only a short walk to everything in Siena. Very close to the bus stops, (over the road) and a short 15 minute walk from the train station. (Walk this via the shopping centre) Staff were very helpful. Breakfast was nice. Room was very clean

Water pressure in bathroom was poor as was the drainage. Electronic door lock was broken. View from the terrace/balcony was just primarily of a soccer field. Although the room was very clean, the Terrace / balcony area was very dirty, with many discarded cigarette butts.

I thought breakfast was great. Husband wanted less carbs, more substance. Our friend had the scrambled eggs, they were cold.

I asked one of the desk people (Lin....something)if they had stamps for letter. She gave me the most condescending reply.."you buy stamps at a post office, we are not a post office!" I told her some hotels I have been in offer stamps, to purchase, as a help to customers. AND I know where stamps are sold. The day we left the young man got us a taxi, quickly. Other than the stamp ordeal, it was great.

The room was large with a large bathroom, and a mini fridge with snacks (for a fee). The closet was big with plenty of hangers and ample storage space, which was fantastic. The bathroom included a bathtub and was very nice. There was a very large tv. The heating was not able to be turned off even when they tried to shut it off from the front desk after we asked, and it would not go below 25 degrees in the room, so it was uncomfortably hot. They said it was cause it was still in winter season but even with the thermostat programmed off and set to 22 degrees the heater in the bathroom was on continuously even after they tried to correct this when we asked at the front desk. We would have slept with the window open and in fact tried to leave it open most of the day to combat the heat issue but at night it was very noisy from the street and proximity to the football field where there were several events during out stay so unfortunately that wasn't an option. They did try to fix the problem though. The hotel has an extremely well equipped gym with free water and apples, it has several exercise machines and sets of weights and mats which was perfect! The location is good, a few minutes walk from the main part of town, and right across from the bus station which can be both a plus and a minus depending on the time of day. Overall very well situated however! The staff are excellent and very friendly. Each person I encountered was helpful and kind, and it made for a very nice stay!

Heating would not go below 25 degrees and made it a little uncomfortable to sleep

Excellent breakfast. Right next to intercity buses, which meant that transferring luggage to a bus was super easy. Steps from a supermarket. 8 minutes to the Campo and Duomo. Free cocktail coupon if you skipping daily room cleaning....which is good for the environment.

I can't think of anything negative.

The hotel was absolutely fantastic. Excellent service by everyone working in the hotel. Special thanks to Mario at the reception desk who’s professional conduct was absolutely at the top level. The world needs more people like you. After a long day I arrived at the hotel approximately around 10pm driving from Perugia. The valet parking at the hotel was completely booked and Mario took the matter in his hands and found a solution for the parking, took me to the room and simply said all I wanted to do is make your experience as good as possible, I saw you are stressed and knew I needed to do something to help. Thank you Mario. As far as hotel amenities the hotel is perfect and very new. Exceptionally clean. Absolutely the best breakfast in three weeks of staying in different hotels in Italy. Location is on point and 5 min walk to everything you need to see. Highly recommended.

nothing

The location in Siena was ideal, with only a short walk from the hotel to the Campo. The lobby area was very elegant and the staff were extremely nice and helped with any requests with a smile which was much appreciated. Breakfast was also very good and nicely presented.

The rooms were rather tired, and the air-conditioning wasn't working which meant we needed to open a window. However, being opposite a major bus stop meant that there was a lot of noise. We needed that air conditioning - hence the score of 8 instead of 9.

The staff were very helpful and friendly and multi lingual. The room was fairly basic in size but was what we expected from the photos and description. The bed was comfortable .The breakfast was great being a buffet style. The hotel was a little tired. The location was good, walking distance to main streets, central Piazza and Cathedral.