If within budget, book a room with a view of Napoli and Mt. Vesuvius, absolutely breath-taking!! Lovely staff, helping throughout our stay. There is a shuttle bus leaving about every hour to take you to town - very convenient!

Buffet Breakfast - great choice and very good quality ; all the staff were incredibly helpful and attentive. Evening meals - a bit more pricey compared to restaurants in Sorrento town - however quality and choice was very good. We had booked a sea view room; however, we were given an upgrade to a Garden View Sea View Room, which was a treat and lovely surprise, allowing us to see the Bay of Naples and Vesuvius. The room was comfortable, plenty of space, immaculately clean, plenty of storage space and a fridge. The free shuttle bus worked really well and always on time. We would definitely return.

Bathroom Towels are tired - would have expected a better quality. Small Safe - not big enough for ipad or laptop.

Amazing panoramic views from room (superior sea view), piano bar, rooftop terrace and restaurant.. Room was spotless, comfortable, spacious, nice bathroom amd shower and balcony with stunning view of sorrento and vesuvius. Lunchtime food in pool snack bar was excellent and menu for evening meal looked lovely although we didnt have the opportunity to eat there. The hourly free shuttle bus to and from the town was excellent, punctual and a godsend considering the hotel is located high up on a cliff overlooking sorrento with a winding road which would be too dangerous to walk and a taxi is €30 one way!. Breakfast choice was vast and liked the egg bar for fresh omelettes, poached, boiled and fried. Hotel staff friendly. courteous and helpful. Food and drink very reasonably priced for a 4 star hotel

Wasps outside on restaurant terrace.very annoying! - suggest some citronella or other deterrent. Scrambled eggs at breakfast were cold every morning. Entertainment was poor with the exception of the Fri night pianist. You need to ask reception to turn on air conditioning from their control panel otherwise it doesnt work. This is not clear when you check in nor mentioned in the literature provided. Nothing to do with the hotel but we have to mention the appaling service, unfriendly and extortionate pricing taxis are charging in Naples and Sorrento. This reputation is extremely detremental to your tourism trade and was a common complaint through discussion with many other holiday makers during our visit.

Amazing view from the balcony. Exceptionally high standards of housekeeping and maintenance of the room. Beautiful tiled floors in the room. Small fridge. Tea and coffee kettle station. Delicious buffet breakfast with so much choice, flaky croissants and omelette station and fresh fruit!

Everything was great. If I had to find something it would be the walls are thin - were below the restaurant so could hear all the chairs scraping on the floor every morning and could hear the person in the room next to us coughing - but it did not affect our sleep. Also if TV had Netflix option as only English channels were news channels

A group of 6, 2 arrived without passports ... living in Italy, but being Canadians, we forgot we still need to travel w our passports... with very helpful and friendly staff, we were still able to complete our check-in. Staff also upgraded our rooms to make our friends' birthday even more special. Our rooms were amazing and overlooked the sea. The facility was stunning, clean, and beautiful. We had breakfast that was included the next day. It was good. The valet gentleman helped my friend park her car in a better location in the lot so she would feel better about it not being damaged. It was very appreciated. There was a shuttle with organized timing, which we were very grateful for when going to centro Sorrento. The driver was very friendly and even played a Canadian song for us when he found out we were from Canada. Overall, we had an amazing time/experience at ur beautiful hotel. You had amazing staff all around. We will visit again. Thank you.

I had an incredible stay at the Grand Hotel President in Sorrento! From the moment I arrived, the service was exceptional. I was pleasantly surprised with a complimentary upgrade to a private villa, which offered stunning views of the coast—absolutely breathtaking. The villa itself was immaculate and spacious, with every detail thoughtfully taken care of. The food at the hotel’s restaurant was outstanding. The menu had a separate vegetarian section, and every dish I tried was delicious. The quality of the ingredients and the presentation were top-notch. The staff at the restaurant were attentive and friendly, making the dining experience even more enjoyable. I also have to mention the cleanliness of the hotel, which was impeccable throughout. The staff was always around to assist, and their knowledge of English made everything seamless. The entire experience was incredibly relaxing, and I truly felt like I was in the best hands. Highly recommend this hotel if you're ever in Sorrento—definitely a five-star experience!

Na

Nice bright room, nice big deck, nice blackout shutters, friendly front desk, nice green space with seating area with views. Lots of loungers and umbrellas too. Convenient shuttle that runs often and isn’t full. Omelette station.

Unheated kiddie pool. Likely not an issue in June to Aug but frigid in May. No food on pool deck, bad lunch restaurant food, weak/poor value cocktails from pool. Despite having a stroller, shuttle driver didn’t offer to let us put it in the back of the van, rather than having to maneuver it into a seat on board.

The view was amazing and the property was always clean. Staff were fantastic and so friendly and food was excellent. Lovely facilities and pool etc not too busy which was nice. Really lovely place

The shuttle service to Sorrento. This is absolutely required and the service itself is great (as are the drivers) but the bus is too small and regularly people left behind. You had to start queueing for pick up and drop off at least 20 mins before leaving which eats into your time in the town. Either needs a bigger bus or run it every 30 mins rather than hourly

Great location for visiting the centre of Sorrento. Free shuttle bus taking you down into the centre of town or a 20 minute walk. Great views. Ideal hotel for going off visiting local attractions

Pool and gym didn't open until 9am to late for the early risers Could have had more fresh fruit options at breakfast

Property is gorgeous but it is not in town. There is a hotel shuttle that runs every hour and takes you about 5 min walk to center, so you can’t just pop out to stroll around. The trade off is the view. It’s spectacular, it really takes your breath away. The pool is very nice but it closes at 7, I think because they have diners staying to seat at the restaurant which overlooks the pool. The breakfast was amazing and top notch, and it was included for us. Beautiful bar, the staff at the bar seemed a teeny bit put off but all other staff was incredible. Housekeeping especially. We ate dinner once and the food was delicious. We sat at 9 and we were one of the last people to eat, so it shuts down pretty early. We did order room service the first night and it was great, and very quick. They upgraded up to a better room with a jacuzzi which was nice. Our kids thought it was amazing.

The distance to town. There is a path that takes you right into town in about 15 minutes, all downhill. But coming up would be a challenge. I did it the last day for exercise. The other thing is the food service is limited. One restaurant inside and I think you can order stuff at the pool during pool hours but I didn’t see a food menu, only a menu for drinks. Nonetheless it was a different experience than our other stops in Italy and we had a fantastic time.