Everything! Amazingly friendly and helpful staff! Bright and airy room with balcony overlooking the busy shopping street but soundproofed so well it was absolutely quiet. Room perfectly clean with comfortable beds, also coffee machine, kettle and small refrigerator with bottled water. Under 15 minutes walk to ferry port, train station, and Marina Grande. Shopping and great dining just steps away! But my personal biggest thrill was discovering a Dyson hairdryer!! That, combined with the yummy orange blossom shampoo left my hair looking its best! Would return in a heartbeat if we traveled to the Sorrento area again! Photos are of our balcony view.

Nothing! It was perfect!

It was all round a lovely place to stay, the location couldn't be more central, it was very clean, the beds and rooms were comfortable and the ladies on the front desk are so lovely and welcoming. Nothing was a problem, they gave some fantastic local recommendations and we were able to leave our luggage with no problems

Just be mindful that there is a small lift but there are stairs to get to every room so might not be suitable for people who struggle with stairs

Location was great! Right in the heart of Sorrento! Access to room was a bit difficult. We were on a floor between lift stops so we had to either climb or go down steps to access our room from the lift. It was also a bit difficult to get luggage to the lift when we were checking out. We were a group of 4 seniors, so negotiating the steps was a little difficult at times. The balcony was also nice…it was cool being able to see all the activity down at street level. The staff was excellent, especially Elena! She was very helpful in getting our luggage upstairs and in helping us navigate the city. She gave us some good advice on how to get to places and on restaurants too. Very sweet young lady! She deserves a raise!!

The stair and lift situation. Getting to and from the Amalfi coast towns via ferry/bus/taxi/private driver was difficult. Mostly be cause of the crowds and windy conditions at sea level. Couldn’t get to Positano because of water conditions and buses and taxi’s were overcrowded and expensive.

We loved everything about the hotel. The lovely and welcoming staff. Viviana who helped us with every request. The beautiful and spacious room, the daily cleanliness of the room, and most of all the amazing location of the hotel, right in the center and yet completely quiet in the room, you don't hear any noise. Thank you from the bottom of my heart and I'm sure we'll be back.

First impressions count...and the first person we saw, Elena , was so nice !! We immediately knew that everything would be good in the Hotel - and so it was!!! Vivíana, with her lovely smile also made us feel so comfortable! The three girls are the right people for a receotion desk. Thanks!!

Nothing

very clean, comfortable bed and pillows. Hotel is located in the center but on a quiet street, walking distance to the train station, Marina, restaurants, shops and grocery stores. Elena and Viviana at the reception were amazing, made us feel very welcome and helped with any requests and questions we had.

everything was great, nothing we didn’t like

Central location, nice clean room with a decent coffee machine. A friendly warm welcome on reception.

We visited in mid March but the hotel doesn’t have any sort of breakfast offering till April (start of the main season). I don’t recall seeing this in writing anywhere at time of booking and thought it should have been made clearer.

Staff were very friendly and helpful. Great having a lift also. Position was perfect.

Our room was clean and tidy and lovely however we were on the top floor with a sloped ceiling and skylight (no window). It was fine however it would have been good to be advised when booking.

The location was super convenient and close to everything. The front desk staff were super friendly and helpful.

I did not like the staff and lift not being available after 11pm. Also, the hotel could have been a little cleaner as there was mold in the shower.

Staff was very friendly and helpful and location was great.

Beds were hard and uncomfortable but pillows and bedding nice.