sleeping "above" the lake with the window open it makes up for the name of the hotel - il sereno. the staff was great, from the arrival in the parking lot (the romanian lady & gentleman very kind and welcoming), to the check in process which didn't feel like it, all the way to showing me to my room, the housekeeping ladies, the waiters and the very helping ones behind the whats app concierge. they all made it very cozy and familiar. the cold champagne bottle upon my arrival meant more than the intended fine touch as it kicked in after a troubling start of the day. the interior of the room is still maintained and doesn't feel worn out, at all, in spite of the traffic.

it may need a more adventurous spirit in the kitchen in order to enhance the culinary experience of the dinner. all decent with the food, yet nothing noticeable (not my first time there). not up to the bill's expectations.

This was the most expensive place I have ever stayed and it was worth every penny. The location on water is perfect. The hotel design is a art piece. The beds are comfy. The rooms are huge and great deck . The location is central to places to go. The spa is amazing. Room service was incredible. And the service and concierge was amazing. Can't recommend high enough

Il Sereno Lago di Como was truly the most dreamy and magical place we’ve ever stayed. From the breathtaking lake views to the elegant modern design, everything felt luxurious yet warm. The staff went above and beyond to make our honeymoon feel extra special, and every detail from the room to the dining was perfect.

Honestly, If I had to mention something, it would be that we didn’t want to leave!🥹🥹🥹❤️❤️❤️❤️❤️❤️

Breakfast incredible, loved our coffee delivered every morning to our room. loved the fresh squeezed orange juice. Wait staff was incredible and kind for all services.

Fancy dinner prix fix not really our thing, we ordered off a limited menu. Room service mostly for the evenings, although food arrived not very hot most evenings. Room service food just ok...very expensive for value of food..

the stunning architecture, design, pool and views

too many junior staff and interns...didn't feel like a 5-star experience

This place is incredible. Everyone is extremely friendly, the service was incredible. I’m definitely coming back with more friends and family. It was worth the price. I ordered breakfast to the room and it was laid out beautifully. I can’t emphasise how amazing the staff were.

As a food lover, the portion of chips I ordered by the poolside were very small for me. For the future there should be a small and large option.

Ilsereno offers majestic views overlooking the glistening lake como. Our whole stay was perfect from start to finish. Even though the architecture of the hotel is out of this world and the lobby/rooms are so elegant, the hotel staff attitude and service is even more than that! They always greet you with a smile and they provided everything we needed and more. Special mention to Elena who showed us around on the first day and provided all information needed. Definitely would recommend everyone to stay at this amazing hotel!

The heated pool is top notch, complimentary paddle boards and bookable spa was incredible. The staff and ability to craft luxury agendas and boats, etc. was fabulous and convenient. The design of the hotel is unparalleled and modern magic. Loved it

The restaurant was way too expensive for the food we got. Least favorite part of the experience!

Absolutely breathtaking. I chose this place to celebrate my honeymoon. The service was extremely good. Everyone was very welcoming and hospitable. The facilities are of the highest quality. The location is surreal, the view of Lake Como combined with the stunning modern architecture of the hotel. I am definitely coming back again and recommending this place to my family and friends.

Nothing.

the breakfast was delicious but was missing the exceptionnal aspect to it the view and room were absolutely dreamy! loved every aspect of it! A big thank you to Nathan who went above and beyond during our stay and was absolutely delightful