Everything was great we truly loved it.

On the day of out check out, i woke up with a terrible pain on my back and i asked to the receptionist (Nicole) if she had any pill she could just say “no sorry” but instead in a rude way she replied to me “we are not a pharmacy”. I know they are not however thats not the kind of reply you give to a guest. During the stay Anita was always very kind and helpful maybe the other receptionist should learn something from her.

BW Premier Collection CHC Continental is an excellent choice for a stay in Venice. The staff is exceptionally polite and welcoming, ensuring a pleasant experience. The hotel is conveniently located just a 5-minute walk from the train station, making arrivals and departures hassle-free. The on-site restaurant offers quality dining, and the entire property is well-maintained and clean. If you're planning to visit landmarks like the Doge’s Palace and St. Mark’s Square, consider adding at least 10 extra minutes to the estimated walking time on Google Maps, as navigating through Venice’s winding streets can take longer than expected.

location: close to the station and on the grand canal. I enjoyed my stay so much, I extended the days. But the staff was the outstanding part of my stay. After the first room did not work for me they changed my room and even relocated my luggage! I wanted a hotel with an option of a restaurant. After 10 hrs enjoying Venice often I do not enjoy going out again to find a restaurant. And a restaurant that did not question that you were eating solo! Bravo!

I asked to sit out on the canal veranda during a rare sunny day and was told no. With limited Italian I cold not understand why. I prefer a room within the hotels I stay in. Staying in the building across the small courtyard made me uncomfortable although there are two security doors but you still must dress for rain and cold to go to breakfast! * note: look up for the hotel sign, it is easy to miss Also, you need to tell the front desk if the room is too cold,, this was very important

Excellent location- mere steps to the train station and water buses to go to any part of Venice. Depending on the time of day, the water buses were very crowded (e.g. had to wait for the next water bus which meant an extra 20- 30 minutes) so staying near to the train station was less risky as we were travelling by train. Plenty of food choices around the hotel also.

We were told that there was no aircon facility (Venice regulations) so we needed to open the windows to keep the room cool and ventilated. As the hotel is next to the canal, with our room on level 2, some noise was inevitable. There was an elevator to upper floors but both the elevator waiting area {a few steps up) and the elevator were small.

The location is excellent. The room was comfortable. The staff were friendly. Breakfast had a wide variety of choices. The bar/restaurant downstairs is very convenient.

From the lift to my room on the 2nd floor there were 28 steps. They went up, down and in one case, sideways. When I checked in, the receptionist asked if I wanted help with my bags. I assumed that no, there was a lift, how hard could it be? When you don’t have great knees and one of your bags is a bit heavy, it would be good to know this at check-in. I probably would have asked for a less out of the way room. Also, a fire alarm went off around 6am. It was only in the part of the hotel where I was staying (friends on the 4th floor never heard a thing). It turned out to be a false alarm, but it’s not the way you want to start your day.

Location was awesome.. everything well within walking distance. Easy walk to the train station.

Our room was waterfront!!.. However the supply boats parked for unloading right under our room and they start at 5am… lots of noise and yelling to one another. Great room but be prepared to be woke at 5am…

- Walking distance of less than 10 min. From Venizia Main Train Station - easy access / walking distance to all sort of Shopping areas in Venizia - Mrs. Claudia, a very kind and professional attendant at reception offered us breakfast at discounted rate on arrival for our stay, excellent choice. - Staff very kind, respectful and helpful - Mrs. Claudia helped with the Total invoice at the end due to an Error despite being very busy, (Appreciate her a lot)

I booked to pay at property on my arrival due to prior booking experiences during Covid time in general and it was stated at the booking time for this property, however deposit deduction/guarantee applied by about almost 1 week in advance despite the prior promise.

Room was spacious and bed was super comfortable. Complimentary water was provided and location was perfect being so close to the train station and water transport. Breakfast was also on a picturesque terrace or could be seated inside if weather was not suitable. There was a huge variety available in the buffet breakfast.

Smell in bathroom but that is to be expected when you are on a canal and the number of stairs to reach your room, even though the property has a lift. This is due to the hotel being situated in an old building which has been recently renovated.

We loved being right on the canal. We could open our windows and see and hear the boats travelling back and forth. And being able to eat breakfast in the sunshine right on the water's edge was quite magical.

There were a few minor problems which seemingly no-one was ever available to fix even though someone was supposedly on his way. e.g. TV was not working. Air Conditioning kept switching itself off with no instructions how to keep it on. Cups and spoons were missing from the coffee facilities. Receptionists were very friendly and helpful but unfortunately their promises to send someone up did not seem to follow through.

We got an upgrade so we had a room overlooking the Grand Canal. It was a very nice view. You could hear the vaporetto and water taxis throughout the evening, but i thought that was quite nice (might be a bit noisy for some people). The room and bathroom size were quite large. The beds were very comfortable. Breakfast was good. Close to the train station Santa Lucia (about 5 minutes). A vaporetto station is also very close by so you can easily get to San Marco or Rialto by water, otherwise it will be around 20-30 minutes walking.