I adored this hotel! It was old world elegance and details with modern amenities in the most optimum location, quiet but close to everything important. Great lovers of Venice, the vibe of the hotel, blended beautifully with the splendor of La Serenissima and the staff's assistance and recommendations were of a level I had not encountered in a very long time. Having stayed in Venice many times, this hotel exceeded our expectations and I will not stay anywhere else upon my return. Breakfast was abundant and delicious, served elegantly with Pandoro for Christmas and a view of the Basilica San Marco!

The room was little small and I'd like to know how to ensure a room with a bit more view next time? Towards the end of breakfast, the clean-up staff started banging dishes around behind us, uncharacteristic it seems for this hotel that prides itself on service. Lastly, I think the carpets in the common areas appear ready for an upgrade but in the scheme of everything wonderful we experienced there, this was a minuscule item.

The location was in the heart of the most desired area: San Marco. The staff was very friendly and supportive. The breakfast buffet was excellent. The shower was nice with a strong water flow. Plenty of room around the toilet. Nice restaurants right out front.

Our beds were two twin beds on wheels. They were pushed together but they wouldn't stay together. When we tried to get close to each other, they would push apart and make it where one of us would have fallen to the floor. I asked the hotel staff if they could lock the wheels and they had no support. This would have been very easy to address.

Great location, lovely decor from the moment you walk in, love the cocktail bar, the lounge area, breakfast overlooking the Basilica, good selection at breakfast. Staff very lovely and helpful. I can’t believe how good it was value for money to be just off St marks square in January. Room was clean, bed large, linen good, turn down service, shower powerful. The room was a little dated but absolutely fine, all I wanted was coffee making facilities to be happy.

Our window looked out to a wall but what do you expect in Venice. If I looked left I saw the top of the Basilica. It would be great to make coffee in the room.

Location is absolutely great! Nice large bathroom with super bathtub but no shower. Nice size room. Staff was nice and helpful.

Hallways are old, dark and dirty. Room needs upkeep specially rugs. Bathroom did not have a shower curtain that makes it very uncomfortable to take a bath. The hair dryer is one of those really old ones that are attached to the wall that don’t dry hair at all. No hair conditioner. You need to go up a flight of stairs to get to reception and elevator. Hotel charges for bottle of drinking water.

Fabulous location

No bannister or handrail up to the reception. It was raining and the stairs were marble so this could be a problem for some. Difficult to open the windows due to pelmet curtains hanging over then. We had a huge beautiful ball of lights hanging outside our wnfow but it meant the room was rather illuminated. * both of these issues would not stop us staying here again and we had a lovely stay.

This hotel boasts an ideal location, making it the perfect choice for a short stay. I was impressed by the spotless cleanliness, the warm and welcoming staff, and the unbeatable location. A true gem in the heart of Venice's historic center, highly recommended!

What I didn’t like was my stay being too short. Next time, I’ll stay longer. I really enjoyed the place!

What a great location!! At first a bit hesitant due to the price; especially for a family of 5 needing two rooms; which they placed next to each other. Room size much larger than the average European room (as compared to the US rooms); bathrooms had North American power adapter handy for the wife's curling iron. Plenty of opportunities for dining, museums, palace, shopping and Saint Mark's Basilica. Although there were plenty of gondola stops nearby the hotel; we walked a bit north for our gondola ride to avoid the gondola "train". Despite the price, the location couldn't have been more perfect. Too busy in the plaza? Head to the hotel for a cool down drink and enjoy the Plaza San Marco after the day tourist have gone. Nearby dock for water taxi avoid you having to drag luggage across the plaza. Not necessarily hotel-related; but you will want to know the high-tide times as the Plaza San Marco does flood at high tide. Another nice time to escape into this hotel; as the water compresses the plaza crowd to the dry spaces.

Good selection for continental breakfast. Had gluten free bread for me too. Room was lovely with a great terrace. Location was perfect for St Marks Square Staff were very helpful.

Negatives - shower over the bath which wouldn’t normally be a problem but the bath was so high getting in and out was tricky. Could do with tea/coffee making facilities in the rooms. Lots of stairs and a very small lift. The corridor leading to our room needs decorating - shabby 80s paper. Other areas of the hotel are beautiful and you can see where they have spent money bringing the hotel up to date.

The staff were amazing. The location was central to everything. The room was clean and the shower had great water pressure. Enjoyed our time here greatly

It's not a deal breaker but because it's so close to everything you do hear the bells every hour. Also I would pay extra for the breakfast option, the food was good but limited.

Fantastic location. Extremely comfortable beds. Nice lounge. Friendly staff. Nice decor. Would definitely stay again.

Ceiling height in one of our bathrooms meant that taking a shower was difficult for tall people. Breakfast was ok but nothing special. Fantastic location but views from bedrooms are non-existant (no problem for us but worth knowing). I would definitely stay here again though.