Staff were very polite and professional. Even during the peak time, a staff member helped grab a blanket from the back room for us. The room was clean and had no smell or dirt. There was a microwave and fridge in the room so it was convenient for our leftover meals the next morning. Parking is 22/night. There is a $100 dollar safety deposit and the parking will be taken out of it and the rest will be refunded after checkout. Hallways were clean. The room had good noise cancellation. The bathroom was spacious and clean. The shower tub was very clean and the shower head had good water pressure and was clean with no calcium buildup. Pillows and blankets were well "fluffed". I will come back to the Hilton next time.

If you come back late you will have to park far.

The beds are so comfy and the rooms are clean and well cared for. The property sits quite near the interstate but the rooms are quiet and peaceful. The breakfast was ample and tasty.

I didn't like that we had to pay for parking on top of an already pricey room.

Marisol at the front desk was so kind and accommodating. She let us know about everything we could expect or even might need during our stay. She told me exactly what time I needed to catch the shuttle to O’Hare, and as a person who often makes it to their flight right on time, I got to the airport with enough time to have breakfast and even buy a souvenir before boarding! The room was nice and clean, and the shower was perfect (with three shower head settings) for the long day we’d had. It’s close to the airport, so I would suggest staying there if that in particular is what you need.

The vent in the restroom didn’t work, so it took a minute for the moisture it let out before my friend could get in to take her shower after me.

didnt like paying for parking.

ran out of toilet paper, shower got cold, ran out of towels, didnt like pay for parking.

The staff were excellent. I had a change in my travel plans and called a couple of days in advance to change my length of stay. Staff was able to accommodate quickly. I checked in late due to an event I attended. The lobby was busy but staff was very attentive and kind. Best I've had.

I had made reservations online a couple of months ago and had tried to change my reservation online. I received no message back. It's fine that I had to call but would have preferred to handle online. The only other issue is the pillows. No support.

Always convenient, clean & staff is great.

$20 per night for parking & no cleaning of room after one night!

Christina at the front desk consistently demonstrates exceptional customer service. Despite her busy schedule, she remains polite and approachable, always greeting guests with a warm smile. During my stay, I had the opportunity to interact with her both over the phone and in person, and each time she was not only professional but also kind. Her efforts significantly contributed to making our stay more comfortable and enjoyable.

I honestly did not have any issues or problems.

Airport shuttle service was simple to use and prompt. Reception staff were friendly and helpful. Rooms clean, welcoming and comfortable. Food at restaurant was tasty and well presented. Location good for airport. Kids enjoyed Hilton Honors cookies on arrival

Shampoo and conditioner bottles were empty in bathroom on arrival. Taps in bathroom were leaking from the top

Clean, comfortable and convenient for the airport. Staff were accommodating and kind. Food was available to purchase at small shop.

The swimming pool was closed for the majority of our stay for maintenance which was a shame as we booked this hotel with the plan for our children to use the pool in the daytime to pass time before our evening flight.

We arrived late, just before the restaurant was closing so worried we wouldn’t get a decent dinner. We were pleasantly surprised that our dinner was excellent! Both the service and quality of food were terrific. Beds were comfy, breakfast was good, staff very nice.

We had to wait for the nightly shared shuttle as it filled up when we got to it, and only runs every 30 minutes, which is a LONG time to wait after a long day of traveling.