Staff were friendly and the room was nice/ comfortable and very clean. Location was great, very central.

Was surprised when they took a refundable $100 a night at check in, to cover incidentals, only to find mini bar in room was empty. At check in (Sat) we were given a $10 voucher that could be used at the bar/restaurant. When we went it was closed, as it is every Sunday and Monday apparently. It would have been nice to have been made aware of this before booking or even at check in.

The location is great, I loved that it is very easy to take public transportation to go anywhere. I also liked the storage space in the room. It is quiet. I liked the ease of finding things that you might need (there is a target, a mall across the street).

The staff is not the kindest (not all), but we didn't feel very comfortable asking for things at the front desk. It was a busy season, I understand, but the "valet parking" was very slow, and the guy seemed really overwhelmed. Our car stayed too long waiting on the street, and then they didn't know who had the key; I noticed other guests trying to figure out the same thing. He didn't know which key belonged to what car. I didn't like the restaurant, I thought it would be a good idea to get breakfast included with the room reservation, but it was not. They offered the same menu every day and it was very expensive for eggs and potatoes every single day.

I had a conference at the Marriott Hotel which was located right across from the Zelos. The location was very convenient. Also, there were many good restaurants closed to the hotel. The staff were kind and generous, greeting us every day.

The food items from the hotel were a bit pricey. Also, we did not know that we will get $10 coupon if we do not request to clean the room per day. I wish the staff could have explained it to us when we checked in.

The location is excellent. Everything was walking distance or a short bus/train ride away. After finding the king mattress a bit bouncy, we asked for a room with separate beds and they upgraded us free of charge. The breakfast menu is very nice and the food was excellent.

We had to escalate the fact that our pre-paid breakfast fee only covered a subset of their menu (the "continental" menu option) and we wanted to order something else (and we did). So we were on track for being charged twice for breakfast. They ultimately credited us the pre-paid fee upon checkout. But it was an unnecessary friction.

From the moment you step into the hotel, you could feel how nice and at home it was. The staff were nice and greeted us right away. Check in was quick and simple. The hotel is very secure, as you need your room key to use the elevators and to enter the hotel from the street after hours. Our room was on the eighth floor at the very back, so it was nice and secluded. Our room was beautiful. Updated but still had a nice, cozy vibe to it. The jacuzzi was very nice, shower pressure was great and the beds were comfortable. Plus this hotel is right in the center of the city. So everything was very close, accessible, and in walking distance.

I suppose the only negative really was the outside windows were pretty dirty, so the view in the daytime wasn't the best it could be. At night it didn't seem to effect the view.

The room was fine, modern and pretty well equipped, but definitely not in the top tier of hotels. No robes, slippers, turn down service, chocolates on pillows, gratis snacks/cookies in room, or bell people ( bellmen, to help with luggage), but they do have a garage, and we got a rate on Booking.com that included parking, but it was hard to find the garage attendant or more than one person at the front desk, and it felt very much like a do-it-yourself affair- nobody to provide service, no concierge- you are on your own.

It had the vibe of a youth hostel, not a top hotel in a sophisticated city.

We were happy with our booked room, beds were comfy, personnel at reception was always very friendly and helpful. Room was clean, and we got a nice thank you note from the lady that cleaned our room because we left her a tip (first time we ever got this at a hotel at all). As we were travelling with friends we asked for rooms close to each other when we booked our rooms and the hotel accommodated this. It was our second stay here and we chose the hotel again specifically because of location (close to cable car end station at Powell Street and public transport, Target around the corner) and the price for parking was cheaper than other hotels. WiFi worked well, too.

Love this property. Stayed here a few times. Great value at a great price. The location is perfect. 4th street across from Ross, next to Trader Joe’s and a parking garage. The room was large and quiet. The bed was comfy and soft. Both times we’ve had and inner room that looks onto the restaurant courtyard. These are the best because there is no street noise. The bathrooms are always a bit small, mainly the shower. Just for one person. Water machines on the floor, tea and coffee on the 5th floor.

Tiny tub shower situation.

I stayed here for work and was really happy with my stay. The room was very affordable but still had a proper bathroom with a bathtub, a good really good gym and excellent house keeping services every day. The staff were really friendly and let me have an early check in when I arrived sleep deprived from flight from Australia. The hotel is also right next to a really good Trader Joes store.

room and bed were very good. The staff were excellent and very helpful. Prominent security staff outside also.

The hotel and staff are excellent but the location in San Francisco is a problem - all of the centre of San Francisco feels unsafe due to untreated severely mentally ill people homeless on the streets, open drug use on the streets near-by in the tenderloin area. The hotel posts security outside the entrance to off-set this.