Breakfast buffet was great. Location across from the train/bus station was ideal. Room was very comfortable and bathroom was spacious. Every staff member I encountered was friendly, helpful, and gracious.

Inserting my room key into a slot by the door to turn on electricity was new to me. Shower controls were unusual and I’d prefer a fully enclosed shower. Taking a shower was a little bit of an adventure. Isn’t that why we travel?

We really enjoyed our stay at the Holiday Inn. On arrival we were greeted by John on reception - we explained that check in wasn’t until later that day but asked if we could drop our bags off. He kindly let us check in early. Then we had an issue with the door in our room, the manager Cloven went up to the room and helped and sent someone the next day to check the door over. We had some drinks at the bar and Stewart served us, who was super helpful and told us some good places to visit and things to do. Overall the staff made this hotel fantastic!

From the minute we arrived the staff were so welcoming. It was all decorated for Easter which was a really nice sight. We were served by Francine, who was absolutely lovely. A nice little Easter bag with chocolate and a free hot chocolate voucher for the kids. We didn't realise when booking that kids under 12 eat free so it was a lovely surprise to hear. Dinner was extremely good and very tasty. We were served by BAILEY both nights. She is an absolute credit to the holiday inn, she was so welcoming, always smiling, so so friendly and extremely efficient and helpful. She would be one of the reasons we would return to stay again as she was a breath of fresh air. Buffet breakfast was very good and tasty. So many options. Kids loved the pancakes and orange juice!! The room was spacious and clean, nothing to complain about. Bed was comfortable and kids slept on a pull out sofa bed and mentioned that it was comfortable. All in all, we were extremely happy with our stay.

A fridge in the room would have been nice. A bit of a draught from the window but not a huge issue as the curtains were heavy enough at night to not cause an issue

Excellent location, super friendly staff on reception, very clean throughout the whole vicinity, delicious breakfast, and the bed and pillows are so comfy. We stayed for 2 nights for my husbands birthday and I'm so glad we chose this as our base as it's an easy walk to the centre. We had dinner and drinks at the hotel on our first evening...highly recommend the chicken nduja linguine and titanic whisky. We had the breakfast on our first day and we were both impressed with the choices and everything was cooked well.

Our room (117) was directly above some noisy generators and delivery area so I'd probably request a room higher up for a quieter night.

Staff everywhere were absolutely Brilliant so friendly, ask could they call by 1st name, that alone made me feel at home. No matter who you spoke with it was always 1st name.. i left Saturday 30th November 2024, approx 1:20pm-- just a small hiccup, Young lady didn't refund my card for £150 from when i booked in,she seemed lost. But i called back at 9pm spoke to the lovely Lizzy, she says my card will be sorted in 3-4days. I didnot use the £150 placed from card i paid myself to eat in your restaurant.. great team work from every1, you are definitely a star hotel, and i shall be booking again for January 25,, But i will add 1 more day.. thank you so much for my upgrade room.👌💕💕🥰🥰🙋‍♀️

Did order cheese burger & fries But the 1st burger 🍔 was cremated, your manager took it away while i eat fries waiting for 2nd burger, yes it was cooked better.. But my own opinion was something shud have been taken off the price for eating fries on thier own drinking tea. Then i eat the burger & finished my water.. Because of this i didnot eat any other food in your restaurant. I did have your buffet breakfast, i enjoyed it.. afternoons i got a sandwich from the place end of street, so it did my evening meal.. Was sorry this happened with you cook, maybe he was having a bad day, The rest of the restaurant staff were brill. ❤️🥰

The hotel is located almost in the centre of Belfast, a stone’s throw from all amenities and the historic area. The price was excellent, the staff was accommodating and kind, the atmosphere very festive within sheer functionality and comfort. The room was very clean and modern wherein we enjoyed everything that was laid out for us. The mini-gym on the ground floor was a bonus. The tea and coffee corner was well-supplied. Thank you!

One mini-gym exercise bike needed fixing. Perhaps instructions for TV usage in the gym or radio / music for company - quietness is okay too. I'm overall happy though. I was satisfied with mini-gym's threadmill.

Staff are lovely, hotel is very clean, the location is brilliant. I was quite exhausted during my stay and didn't want to leave the room for food so ordered some room service and the food was good with a few options to choose from and you could pick it up at the restaurant or have it taken to your room

Only something small but I had requested a room with a bath and was advised at reception thats what they could give me but the room had no bath, they were busy with check ins so I had left it then. A heater in the smoking area would be a plus!

Friendly polite staff, nice bedroom, lovely powerful shower and comfy seating downstairs where I had to spend a lot of time working. Good facilities for plugging devices in too.

Food wasn't the best given the price paid and staff (who, to be fair, were new) got orders wrong a couple of times. They also told me I had to move rooms between my business stay & my personal stay, despite initially saying it would be fine to keep my room. Why put housekeeping to such trouble when the room I had was fine?! I did argue my case though & was allowed to stay put. The staff member apologised very nicely and said she was new so hopefully this was nothing more than a misunderstanding.

Brilliant hotel perfect location clean excellent breakfast

Location, close to transport, not far from motorway, carpark available across the road from hotel. Lots of food options in hotel, lovely friendly staff throughout the hotel. In reception, Lizzie was lovely, restaurant staff lovely and friendly too. Dinner really nice. Breakfast so good, lots of options.

We just had a flying visit as we had an event early the next morning. I would have loved to stay longer and lounge around as the hotel has a lovely lobby area where you could relax with a coffee, read a book or watch the world go by.