I booked twins room with futons with Mt.Fuji view. You can enjoy in-room onsen and drinkable Mt. Fuji water. And yes a view of Mount Fuji from the room, though some wires may obstruct it. Room accommodates up to four people with twin beds and futons. The hotel is a 10-minute walk from Kawaguchiko Station, walk passing Lawson and railway track. Avoid the parking lot route, as it’s much longer.

Breakfast costs an additional 2,200 yen per person, which feels overpriced for what you get. However, it’s understandable given that hotel breakfasts are generally expensive.

We loved the property, room and service. The ample parking is a plus point. Communication was very friendly and responsive, both before and during the stay. We are vegetarians and they customised our breakfast accordingly, and it was excellent! The room and bathroom are large and very comfortable. The private backyard is lovely to have tea and breakfast in. The stone bathtub was very relaxing. There's a good okonomiyaki restaurant next door, and we enjoyed eating dinner there. The view of Mt. Fuji from the designated viewpoint at the hotel is beautiful. We would absolutely return to stay here!

I'm really nitpicking, but we missed having a side table on one side of the bed. It's something that they can easily look into.

The view of Mount Fuji from the room was amazing. the rooms are villas with a small garden, so you can have coffee or tea outside and relax. breakfast came as a picnic basket and was very nice. dinner can be reserved as you enter the room ( the hotel provides you with a list of restaurants and their telephone numbers). also, there is a washing machine and a dryer you can use.

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Outdoors areas were nicely taken care of and planted. You get a lot of privacy. Weather was rainy and cold otherwise we would have used the outside sitting. Staff was helpful booking restaurants.

The unit is quite large but they probably included the outdoor covered terrace of about ten square meters in the square footage. Breakfast was plentiful but Japanese style with no choice. Its quality was reasonable except for the juice which was a sugary drink for children and coffee which you have to make yourself. The kitchenette is only useful for heating pre-packaged food. Equipped only with a microwave and no real useful utensils for serving.

The staff were fantastic, good communication in advance of the stay, very friendly and helpful from the moment we arrived. Little touched made the stay welcoming, from our name next to our front door, staff dropped off 2 umbrellas outside our door when the snow started, paths were cleared of snow in the early morning. Very near to the train station. Bath was brilliant especially on a cold day. Options for frozen food from vending machine which could be heated up and drinks in minibar (you have to pay for these if you drink)

Unfortunately the breakfast could not be made vegetarian so we omitted from our stay. It was snowing when we arrived and took a while for the room to heat up with heating system. Nice and warm once it did though.

The room was large, comfortable, and spotlessly clean. We had a great view of MtFuji from the garden behind our room...an even better view from the viewing platform. I think that the views are better than the hotel suggests in its promotional material. Useful facilities included a microwave oven in the room, and a guest laundry. Frozen meals can be bought from a vending machine. Restaurants close VERY early in Kawaguchiko, so the microwave allows 'fine dining' from Lawson or 7eleven. If you are too late. Nearby Zoo restaurant is a good option.

No problems. Everything met or exceeded expectations.

The suite we had was spacious with a fantastic view of Mt.Fuji (not every suite has this view). We loved the good sized bathtub which can fit two adults at the same time. Breakfast was delivered to us in the morning, we enjoy the privacy and food, good balance of protein and fibre. Rooms were clean, both bed and futon set were comfortable to sleep on. Also really liked the fact both simple and coloured Yukata (traditional Japanese bath robes) were offered for free.

The worktop for tea section was pretty in white, but so easily stained with any droplet of tea, slightly annoying. The bathroom can do with a strong fan to remove the vapour, smelled a bit stuffy the morning after bathing, though no where was visible with mold. For the winter, would be better to have warmer slippers for the backyard, a cherry on top, not essential however. For the breakfast, most of it was enjoyable, the fruits seem to be canned fruits, a strange flavour for us who are used to fresh fruits.

Very conveniently located; train station is about an 8-min walk. The grounds have an excellent view of Mt. Fuji, but our room did not. Room was huge. I think in nice weather, this accommodation is probably great. The Japanese robes were amazing.

Could not see Mt Fuji from our room. Make sure to request a room with a direct view of Mt. Fuji--not all rooms have the view. The room they put us in was the one closest to the office. There is a nice outdoor space and you could see the mountain from there, but it was winter and too cold to sit outside. Also, the room itself was very cold, despite how high we made the heat. This accommodation is probably better in summer. The room came with small disposable paper cups, but not glass or plastic. I would expect for the price there might be some nicer cups.

This was the joint longest stay in our 2 weeks of travelling in Japan. We booked for 3 nights but only stayed for 2 as we climbed Mt Fuji in the middle 24h period. The hotel is 5-10 minute walk from the train station/bus terminal so it is well equipped in terms of public transport, there are a couple dozen eateries within 20 minutes walk as well as convenience stores also within that walking radius. The staff were very helpful and spoke good enough English to answer our queries. The breakfast provided was a charming basked with fruit, rice and fish, miso soup etc. that was delivered on the mornings that we specified either at 7:30 or 8:30. The 'room' which was more like a small holiday let chalet was equipped with a doorbell camera so you could see who was at the door which was a lovely touch. The traditional decor was infused with some more modern finishing touches i.e. well equipped kitchen, TV and western style beds. The view from the outdoor area to the rear would have been spectacular had the weather been on our side with an undisrupted view of Mt Fuji (assuming the clouds aren't in the way like they were for our stay).

There was literally nothing that we didn't like. Everything was great with our stay!

I really cannot stress how exceptional this stay was. Our best stay in Japan so far. Location is about 10-min walk to Kawaguchiko station. Room is so clean and spacious, could definitely fit 4 comfortably although we are only 2, comes with a huge bathroom with vanity (which is rare in japan) and a medicinal stone bath too. We could even see mount Fuji from the garden. The property also has its own mt. Fuji viewing point which is perfect for pictures. Would love to come back again and stay here, with a group of 4 it would be even better value for money.

No complaints