Breakfast was very good. Bed was comfortable. View was amazing. Bar area was lovely. Most of the staff had great attitudes. Bath towels were a great size.

No fridge in the room. The bathroom room 115 had a faint smell of drains. The Sunday roast was very poor - the meat was excellent but the veg looked like they had been cooked earlier in the day and had been reheated. They weren’t hot and the Yorkshire puddings were inedible. We asked for new ones but the second lot were the same. Again looked like they had been reheated. Perhaps eating at 630 pm was not such a good idea.

Everything was perfect. The staff were friendly and efficient. Our room was clean and well maintained. A flickering light bulb was replaced immediately. The views from the dining room and our room were spectacular. Large car park.

The only disappointment was the vegetarian main course that we requested for dinner, on our first night, although delicious, was very small.

Breakfast was excellent, plenty of choices and quality was good.

At 8pm on the Sunday on returning to the hotel restaurant manager was very dismissive when I asked if I could get some food. I had to order food to my room which was disappointing as it was a beautiful evening to sit on the terrace, where there was empty tables.

it’s position overlooking the bay and beach was spectacular. It was a little out of St Helier but there were plenty of buses going all over the island.

If you didn’t have a car, the only way to get to street level and back was via a great deal of steps. From street level to our room on the second floor was 97 steps. We did not know that and my sister is 82 and struggled with the situation. However, we managed. No elevator, just more stairs. The hotel was was lovely but a little dated. No fridge in the room. No a/c or fans. Our room got full afternoon sun and was hot and stuffy.

we had 3 balcony rooms with exceptional views of St Aubin Bay but it’s the staff are what make this hotel. Everyone we met was enthusiastic, genuinely cared about guest satisfaction and made our experience so memorable, particularly Victoria, Gina, Ben and Dave who we spoke with the most during our 2 night stay.

We disliked nothing but a few comments of constructive criticism- 1) the restaurant food could have been hotter, flavour was delicious though 2) not enough serving utensils with continental breakfast- using the same tongs for cheese and cold meats is not acceptable and 3) the bathroom ventilation is rather unique as on a central timer which the hotel controls, sometimes not on when took a shower which means an awful lot of condensation in the bathroom.

The view was lovely and we liked the fact that we could choose wether to have breakfast or not, and up to 10 am.

I realise there's nothing you can do about it but the room was a bit small. Also the access to the hotel was really tricky and parking difficult with small spaces.

Our family (6 people/ 4 rooms) were all given a free upgrade to sea view accommodation with a balcony, which was unexpected and very much appreciated. It was a great view and the bay is lit at night. The breakfasts were wonderful with continental choices and full cooked options. We found all the staff very helpful and they smiled and had time for us! if eating lunch or dinner in the restaurant the choice was good, albeit the meals were not the cheapest but the food was quality and well presented. Bar meals were also available.

The drive up the hill to the hotel has a very sharp 'u' turn onto the hotel road and conversely onto the main road, near a corner going out if going down the hill which felt hazardous; it is possible to drive straight onto the main road and up the hill which was easier, if that was the direction of travel..

The views are spectacular from the terrace on a sunny day! We were fortunate to get views from our rooms as well. Staff are warm welcoming and friendly. The rooms are adequate my only negative is they are on the small side and they have crammed too much furniture in them.

Negatives - No AC in the rooms and also there is no lift!

First return visit for a few years, but the hotel was as wonderful as ever. The situation and views are amazing and the staff simply couldn't be friendlier, even those that are not 'customer facing' such as the cleaners. We ate in the restaurant every evening and the meals were, without exception, attractive and tasty.

The only damp squib was the shower..... It was under powered, no matter how much you fiddled with the controls.

The hotel had spectacular views and the staff were all brilliant and very friendly.

The parking in Jersey is terrible, there are too many different parking systems. It needs looking into, as visitors struggle to understand it.