Outstanding Hotel in every respect and can highly recommend. We had a large Seaview room and although the road outside is extremely busy and noisy it did not blight our stay in Jersey. It's a lovely island and we would love to come back some day. The facilities and the hotel were amazing and we took advantage of the pool and steam room. Breakfast was plentiful and outstanding, the waiting staff professional, efficient and friendly, a credit to the Hotel.

Lack of a blind for at the bathroom window (room 211) ! we thought this was a bit strange and should be addressed. On our last day when picking up our suitcases the hotel had kindly stored for us, we found that some staff all but ignored greeting us. Only the Reception ladies showed their continued first class professionalism in bidding us a safe journey on check out with smiles and conversation. Would recommend that all staff should be aware that the 'goodbye' is as important as the 'welcome' particularly in a 5* hotel. Last impressions do count and in our opinion are important and should not be overlooked.

We were greeted in a very friendly manner by Paul (concierge) who checked us in, took control of our luggage and accompanied us to our rooms. We had asked for rooms to be close together but they allocated a room on the ground floor for our daughter (my husband and I were on the second floor). We spoke to reception who explained that she had been upgraded to a larger room with a park view, and the alternative room would be smaller with no view, and suggested we had a look at the larger room first. Paul took us to view this and it was indeed a beautiful room which my daughter happily accepted. Paul gave us all the information about the hotel and area that we needed and was very helpful. As mentioned by everybody, the breakfast was second to none, with everything that you could possibly wish for. The service at breakfast also was outstanding. We enjoyed dinner in the Champagne Lounge on our first evening which was excellent with first class service. The rooms were very well appointed and toiletries and water were replenished every day.

We were disappointed that the Terrace Bar wasn't open to hotel residents every evening, and for some evenings it was only partially open to residents. This was due to private events taking place. On the evenings the bar was partially open, the area was very noisy and not conducive to a relaxing drink. We had drinks in the Champagne Lounge instead which was enjoyable, but we would have liked to have made use of the Terrace Bar more often particularly as the weather was so glorious.

Breakfast choice amazing. Staff attentive, attractive bar area to sit and relax. Good choice of drinks including non alcoholic.

The room we were given was noisy from extractor fans with a small window that looked at a roof which we didn’t find fitting with the room we had paid for. We were moved the following day once a room was available that was far more suited to us both. Only 1 lift working in the whole hotel but I believe they are having some new ones fitted.

There are lots of positive things to say about this hotel! For me the stand out thing through was the kindness, friendliness and helpfulness of the staff (I'm sorry not to remember everyone's names, but huge thanks to the lovely Ronojoy and Charlotte, the restaurant, bar and breakfast staff). I was with my elderly parents both of whom have a disability and the staff really went above and beyond to help and be kind, I am more grateful than I can say. The staff were truly outstanding and it made our holiday. Other big positives were: the convenience of the bar restaurant, and the food was really excellent both there and at breakfast, everything was delicious and there was a great range of options; our rooms all had wonderful sea views of the bay and Elizabeth castle; my parents used the spa and loved it; rooms had lots of storage space, nice toiletries in the bathrooms and comfy beds.

The USB ports by the bed didn't work unless the lights were on which was odd and if I were the hotel/chain I would consider having a more flexible late check out policy when the hotel isn't too busy. But honestly, tiny things, this hotel was great!!!

The staff team are what makes a hotel and the staff here are super friendly, helpful and professional. They are really attentive and keep the place clean and tidy. The hotel has a professional chilled vibe and the breakfast was good and provided good range, especially happy wi the gluten and diary free pastry selection !! The bedroom we booked was on the sea front and was super cosy with lovely bedding and great quality towels. Very happy that you can open windows also.

The issue I didn't like and off course can't be changed is the fact that a dual carriageway runs outside the hotel. Traffic does stop late in the evening but it is noisy if you wish to open windows at night.

I love everything about this hotel, I've stayed here a few times before. The hotel had booked me into a first floor room with a balcony and a sofa. It was a lovely room, but I asked if I could be one floor higher up (I prefer the view of the sea from a higher position). No balconies on the second floor, so I think they had assumed I'd be happier on the first floor with that addition. It was absolutely no problem for me to switch rooms and they kindly showed me the alternative room and then arranged for my luggage to be brought up. Nothing is ever too much trouble at this hotel. Everyone is very welcoming and helpful. I always love that they provide a carton of fresh milk in the fridge... the tea is so much nicer that way!

I liked everything.

Room was excellent for the view and clean fantastic. Breakfast had a vast selection, catered for every need. Staff were very friendly, helpful, and immaculately dressed in uniform. Hotel cleanliness excellent, well done and praise for cleaning team. Location excellent. Hotel rated 5 stars, should rate 10 plus stars.

Unable to answer this question as everything was perfect, however as i have to answer, there could be a lift to pool area as its only accessible by stairs, but this is stated in brief when booked so i was aware.

excellent choice for breakfast staff were amazing and room was perfect and kept spotless.Spa facilities and pool were fabulous,Steps into were well designed as it allowed my disabled sister to swim 18 lengths which has never happened in 6 yrs.

We had a wonderful holiday.Location was superb and local transport was excellent,Everybody is so helpful and friendly.You cannot fail to have a fabulous time,My sister has limited mobility but nothing was too much trouble to help.Anybody who finds fault with the place does not know how to enjoy themselves.

The hotel was perfectly situated for the town of St Helier, the bus station and lovely restaurants, and overlooked the bay. The staff were always friendly and helpful. There was nothing to dislike about the Grand Jersey Hotel.

Everything was perfect.

Breakfast, accommodation, staff, room, location, everything matched beyond our expectations. Fantastic value for money, standard in my opinion is far higher than 5 tar hotels ive stayed at in London

Newest members of staff in restaurant need to ensure that they dont pass guests at tables without acknowledging them whilst doing there job. Its a simple thing i know but a nod here and there and ask if all ok goes a long way. This is my view point for feedback and not a complaint.