The Norfolk is a step back in time in many ways but that is its charm. It is possibly the cleanest hotel I have ever stayed in, it is immaculate! The staff are just lovely. A special mention to Isaac our waiter from Nigeria who served our breakfast every morning with the loveliest smile and attention to detail, Lisa on reception for her kindness, concern and reassurance when I lost my phone! And to Barry who also man’s reception but is also the quiz host with the most!!! Great sense of humour and clearly cares about the guest experience! Mum and I were even waved off by him when we left! (Could have been glad to see us go of course!) Due to its older style there is loads of storage in the room which was great for 2 women travelling together! Beds were comfy and the fan provided did its job when the weather was hot. Location was fab, very close to Howard Davis Park which is lovely, easy route to beach. Flat route into main town and Liberation Square was also an easy 10-15 min walk where you can get a bus anywhere (although there is a bus stops directly outside hotel if you don’t want to walk!).

As I said it is a bit dated so no aircon but fan worked well. We were more charmed by its quirks than bothered by them! The water is marked with caution hot…..do need to beware it really is very hot! There was a plug under the telly that we weren’t sure what it was for…..one day we could hear humming that started then stopped - realised when we opened a drawer that the plug led to the hairdryer in the drawer which we had accidentally turned on and the intermittent hum was as it was overheating it was turning off and then coming on again, potential fire hazard so would be worth labelling the plug 😊 forgot to mention it when we were there.

The staff were really friendly and always had a smile apart from the guy who was in reception early morning when we left. He was as miserable as sin! He was also quite rude so a shame our last impression was of him as we left! He shouldn't be working on the front desk if he can't be courteous! The pool was nice with loungers,although we only used it once it's a nice facility to have. The rooms were always cleaned thoroughly and the cleaners deserve medals! We appreciated their hard work very much! The bed was very comfortable. We would stay again especially if they upped their offering of vegetarian options for meal times.

We had a wall as the view from our room which wasn't the best and the bathroom offered no privacy as there were no blinds. There is frosted glass but you can still see especially at night with a light on! We didn't eat here so can't comment. The reason being was that the offering was very limited for a vegetarian which was usually some type of omelette...not very imaginative when you think of all the amazing vegetarian dishes that could be served and enjoyed by meat eaters too! The lack of a fridge in the room was a negative as I had medication to store and just to keep water chilled would have been good..

This is an old hotel, but very clean. The rooms are big. Good value for money. Included breakfast was well adequate. Not a lot of choice, but all that was needed - buffet cereals, then full English or continental breakfast, toast, all brought to the table, like a big boarding house. We did not have dinner included in cost, but our friend did. We had a few dinners there. Very reasonably priced, basic food (roasts), but a choice of 3 for entree, main, and dessert, including one vegetarian, menu changed every day for the week. If not included in price, part or all 3 courses could be purchased separately. Facilities were excellent. Pool, many deck chairs, an outside bar area, many comfortable lounges scattered around, little seating nooks, an inside bar area with DJ, not sure if all nights.

Location was good, but a good 15 minute walk to the bus station. However some of the buses stop right outside the front, and there was another stop outside the back car park. We found it more convenient to walk.

Central town location, convenient for main shopping area and restaurants. Under a 15 minute walk to Liberation square and the bus station, and with local shops and restaurants just a few minutes walk. Very good breakfasts with particularly pleasant and courteous serving staff. All the staff were friendly. Wi-fi service was good.

There was some noise disturbance from creaking floorboards and conversations etc. from the room above during the night. The TV screen was relatively small compared to those in certain budget hotel chains. Some of the furnishings and decor seemed somewhat dated, though comfortable and adequate.

We had a very warm welcome, all the staff were very friendly, nothing was too much trouble for them. The Hotel was tastefully furnished with lots of seriously comfy sofas. There were a few bars and restaurants nearby and a couple of small Supermarkets down the road. The room was clean and breakfast was very good, all cooked fresh to order. Good tea and coffee making facilities in the room. Loved the outside courtyard with covered area and koi pond.

The location was very noisy, a bit like being in the middle of a racetrack. There was an airlock in the system of the room next door which sounded like a foghorn every time the toilet was flushed or taps used. When reported to reception, no-one else had reported it, not even the guests in that room. Although the bathroom facilities were good, the toilet paper provided was too thin. The swimming pool was a little dated, but although there was a changing room with shower, there was no toilet by the pool, the nearest one being in the hotel, via the courtyard. I feel the swim area would benefit from having a toilet nearer the pool.

This is a very clean, friendly hotel in an excellent location in St Helier. Lovely pool, nice outdoor seating area, plenty of lounge areas and a great bar with live music on some nights. The continental breakfast was great value for money and served in a large bright dining area. Twin room was a nice size, looking out over a lovely park and distance sea views, with comfortable beds and a fan provided already in the room. The location was perfect for walking to the main high street for shopping and to the beautiful park across the road. There are lots of lovely little restaurants along from the hotel if you decide to dine out instead of in the hotel itself. It also has a bus stop right outside to take you to the bus station with excellent connections from there. Older clientele stay here giving it a quiet and friendly atmosphere.

Occasional traffic noise but to be expected in town location.

The cleanliness was amazing. The staff was amazing.

Before booking, I read lots of reviews. Yes our room was a little dated, but that didn’t really matter to us. The bed was comfy, the sheets were crisp and clean, the bathroom was spotless, so don’t be put off cause people maybe didn’t like the carpets or wallpaper. The location of the Hotel was fantastic, eateries and shops 5 mins away in any direction. We also hired a car so the Hotel Car Park came in handy. Paying £5.00 for a ticket for your stay and refunded when you leave. All the staff were pleasant and courteous. We also had Breakfast included in our stay. Just got to give a Shout out the Scouser Bryan on Reception, he was amazing, very knowledgeable if you needed to know anything or where to go.

The location was very central and easy to get to everywhere we wanted to go. The staff were lovely and extremely helpful. Although possibly the furnishings were a wee bit dated they were all in immaculate condition. The hotel had everything that we needed. The breakfast was excellent. The hotel was spotlessly clean.

My only one disappointment was that the room had a bath with a shower over it but when I went to run the water to have a bath there was no plug! We only have a shower at home do when we go on holiday if there is a bath it is a luxury to me!

Excellent find. Really good value.Clean.Good breakfast.Staff are excellent all round being consistently helpful and understanding,Karen the reservations manager was extremely helpful. Facilities are good.The hotel is very well situated in relation to the centre of St Helier with a wide range of restaurants and shops within easy walking distance! Regular service buses stop opposite the hotel. A fantastic holiday revisiting Jersey after nearly 50 years.; We will be back to the Norfolk!

Nothing.

Very clean, tidy and all the staff were very helpful. Room service was very good. There was a nice view to the north east of the city from our bedroom. The meals were very nice and the waiter service was prompt. Very easy to book in and out at reception. The location is close to and walking distance to the town centre. The pool was a clean and tidy bonus.

Only one minor point. The bathroom was small and and a bit cramped. The layout meant you had to close the door to get behind it to use the toilet. The shower was not very powerful so had to hand hold it to get the best out of it.