The staff were very accommodating, especially staff at the reception. I had changed my booking dates last minute and they were quick making the transactions from their end.

My first time experience at the hotel was great. One thing I do recommend though is to please try to be more flexible with people coming through the border crossing (between the West Bank and Jordan) as it is very unpredictable and the border may close earlier than anticipated because of the many people attempting to leave and enter the country.

Rooms are a nice standard hotel. It’s clean and has a comfortable bed. Breakfast is expensive, but really good. The V Lounge is nice and you can get a drink. The room service staff were amazing, front desk staff were not particularly friendly.

Key card’s kept not working, and it had nothing to do with them being close to our cell phones. The rooms are kept way too hot, and opening the window is loud. They call you and hound you to get a review before your stay has even started, and then wouldn’t accept I did not want to provide a rating until I left.

Staff are very accommodating and quick to address any needs, especially the front desk staff Facilities are high quality, laundry, for example, is returned clean, well ironed and smelling nice Housekeeping keeps the rooms fresh, clean, and welcoming Rooms offer a pleasing aesthetic

The air conditioning units do not provide sufficient cooling often remaining warmer than outside temps regardless of cooling settings, although this is understandable given the age of the building.

The rooms are spacious with views of the city. They have free parking which is convenient. Breakfast is good with lots of options and varieties. The staff are always welcoming and ready to provide their full support

The lobby area of the hotel could use some minor renovations but this will does not affect the user experience

good customer follow up and attention to my necessity

the breakfast buffet could be improved with diet products as greek yogurt , dried fruits and nuts The dinner buffet was a little bit poor

Room Indoor pool / spa

Even located on the “quiet floor”, on a couple of nights we were disturbed with noise from adjacent rooms in the early hours. On our last night a large group partied in to the early hours (playing music, moving furniture), which kept us awake most of the night. Not a pleasant experience, especially when you have an early flight in the morning. in the morning we complained, reception had been aware of it (several complaints), but appeared to either be unable or unwilling to do anything about it.

You appreciated the warm, attentive service from the staff, their readiness to assist without hesitation, and the welcoming atmosphere that made the property feel like a home away from home.

The staff were very courteous, professional and eager to please. Room had everything you need and the hotel has all modern amenities. Huge bed too!

The gym and pool are slightly out dated and could do with a refurb. Quality of the food could be a little better too if compared to a top end hotel. And pillows were too hard and large for my preference.

The location is excellent close to many restaurants and other amenities The staff are very helpful The room is big and bed is comfortable

The breakfast could be better

Everything was super, the staff, the food, the services... literally everything

I would have loved the breakfast to remain for at least 11:00 am. And would love to be informed prior to the change of dinner place, as yesterday we went to where the dinner buffet used to be to find nothing, then the manager escorted us to black iris. This could be a msg sent on the TV screen before dinner.