Paid by Paypal on Booking.com but payment had not gone through yet when we arrived. Staff very helpful in sorting this out. 2 rooms for me and an aunt visiting relatives. Easy to get to, plenty parking, good size room, good shower, comfy bed. Really good breakfast selection very tasty. On leaving aunt left item of jewellery in bathroom by accident. On phoning, staff very helpful immediately retrieved it and kept safe to be uplifted. Enjoyed our stay and I have nothing but praise for the staff.

The hotel is fine it is just a bit dated and tired it could do with a refurb now. Old single glazed windows allow intrusive traffic noise. Also there is no aircon and the windows do not open. My room faced the sun and became hotter throughout the day with no way of cooling it at all. This will only be a problem in warm weather. The hotel did the job required and the price was reasonable for what was on offer.

The room was a comfortable temperature and tastefully decorated, the twin beds were very comfortable for my brother and I who are both retired, at other hotels I've stayed I was relegated to a sofa bed relinquishing the bed to my 90yr old father, which exacerbated my disability and required medical intervention. The location was excellent for our needs, we needed to buy a few things which we had forgotten to bring with us so the near by supermarket was a god send. The train station was easily accessible for us to collect other incoming family members for the family gathering. The breakfast was lovely and the fried bread and the black pudding were a very welcome surprise, my compliments to the chef on the menu.

Although I am disabled I am able to climb stairs with the aid of my crutches, fortunately I was on the first floor though a lift would have been helpful. That is my only negative about our stay.

I made contact before we arrived and explained it was my wife's birthday. They made a real effort leaving some prosecco and balloons in the room with a lovely card. The food in the restaurant was excellent in the evening and the breakfast was excellent with absolutely everything on offer you could wish for in the morning. The was comfy and the room was lovely and clean. Shower was also excellent. A wonderful stay. Thank you to all the staff who were excellent.

Being critical my wife wanted an iron but there wasnt one in the room. I'm sure if she had asked there would have been one she could use...

Reception staff very welcoming. Bed was large and comfortable. Restaurant had good choices on the menu reasonably priced.

Paid for an upgraded room (room 75) before arrival. In the room the WC didn’t work so had to be downgraded to a Sandard room. No maintenance staff available to effect a repair. Restaurant was ‘cold’ and lacked atmosphere. The tables had no linen covers so we were eating off the bear table. Waiting staff were seen to spray the tables before wiping but didn’t lift the cutlery to do so (???), therefore overspray on the cutlery. The coffee steamer was not working, so no Latte’s were available. The Hotel had run out of Peroni and run out of Sea Bass. THe rooms were clean but ‘tired’, carpet had areas of threadbare, the showers were ‘old’ but functional.

After booking we noticed reviews that had been said about the hotell, after I read a few ,I began to wonder if we had done right by booking up . People only giving 3 to 3.5 stars had me worried . Now after our stay with you , we can honestly say we had nothing to worry about. Yes I must admit some of the comments had been right, about the furniture been dated , but apart from that I don't know what all the fuss was about from other people's comments . The staff were so friendly & helpful , the hotel is clean and the food was lovely ..would we come and stay again 100% Many Thanks to everyone at Mercure hotel Norwich who made our stay enjoyable x

They wasn't anything we didn't like, we have come away very happy customers in everyway , All I can say to other people is , don't always believe everything you read ,do what we did and go & see for yourselves , you won't be disappointed x

friendly staff - went above and beyond. nice hotel, clean, good location, bar was open till late, unfortunately no lifts but wasn't an issue and they even offered to take our luggage up if we couldn't do the stairs.had a comfortable nights sleep which doesn't happen very often and again reception staff was very helpful, friendly and knowledgeable about the area which is good. highly recommended and will return back 100%

Nice place, friendly staff, clean room and comfy bed. Even some complimentary slippers. A nice bar and restaurant, room service available, plus a conference hall and lots of free parking.

The only downside is the pool is closed and has been for years. Apparently the hotel has informed booking.com etc but this has not been updated.

The room was large clean and apart from a couple of doors being banged late at night quite quiet. The beds are large and really comfortable

The rooms where the cleaners come in to get their cleaning things was close to my room and first thing there was some doors banging and noise but it was 8am.

the room was nice, clean, very comfort of bed. Breakfast - could be better but was fine. The staff in the hotel are honest, helpful, sympathic. It was so good to be in that hotel. I will be annoucment to my friends ect. Thank you.

the design could be little innowation, modern but is fine. I really liked this hotel.

The lady on reception was very friendly and welcoming and she went above and beyond to address any needs we had

Only thing that bugged me was when I found the number online to contact the main desk it put me through to a switch board that kept me on hold and was eventually answered by someone I could barely understand then it just rang off the hook.. keep it simple and just let a personal ring the front desk without all the nonsense