The beds were super comfy and the room was very nice. The ladies on reception were exceptionally helpful and made our onward travel arrangements for us. they were excellent.

The bar/ restaurant didn’t have much of the soft drinks or juices on the drinks menu in stock. The waiting staff didn’t have much of a sense of urgency and it took a very long time to get drinks and when they did come they’d forgotten to put ice in the glasses - not normally a big deal but when it’s 36 deg and you’ve been waiting a long time for a drink ice takes on a greater importance than it normally would.

Staff amazing. Very helpful. Will arrange Khopfa Sunset Cruise which is a must and Tuk told if required. Bikes on site to use FOC. Rooms well appointed. Bed comfortable. Pool area ideal for a dip. Breakfast varied and good. Ideally located for walking to attractions in city centre. Overall a great property.

Nothing to dislike. However a recommendation would be for the hotel to have a link with a reputable scooter provider in order to perhaps negate having to hand over your passport when you want to hire a scooter and then potentially be held to ransom when you return the scooter. Just a thought.

Staff were attentive and nothing was too much hassle for them to arrange for us. They were polite and very helpful. The hotel is beautiful and quiet, within eye shot of a temple and a quick walk to the night market. Do book a massage. Great value and in a lovely little cabana in the corner of the hotel grounds.

We were in the Unesco building so while very atmospheric, the water in the shower took a good 10 mins to kick in and warm up. I think the other rooms have better water pressure / heating.

Most comfy bed we slept in, in South East Asia. Reception staff really friendly and helpful. Only a 5 minute walk to the night market so walking distance for the town. Pool was small but big enough for the hotel.

Bar and restaurant staff not the best. We felt uncomfortable as they did not speak to us and didn’t even smile. We went out for breakfast on the last 2 days as we were put off by the staff. Towels were old and frayed and pool towels had stains and bleach marks on them - not a great look. Slightly overpriced hotel for what you get.

Staff were pleasant and helpful. Bed was comfortable. Breakfast was great especially their coffee and croissants. Location is walking distance to the historic district, royal palace, night market, Mekong River and Phousi hill.

Nothing. I have only 1 suggestion, if it’s possible to add screen windows so that natural cool air can enter the room especially during the months of October -February. But like I said, there is nothing I don’t like in this property. It’s perfect!

Nice pool with comfy sun beds. Lotus pond is very nice.

A bit overpriced. We stayed at the other two Sanctuary hotels (Pak Beng and Nam Ngum), and they both do a lot better at a lower price.

Lovely suite making for a very relaxed stay and calm space for writing.

Bed was shocking! It felt like sleeping on a concrete slab. One expects a lot more given the price of the suite.

The staff in the reception are just great! Surroundings and atmosphere are nice. Really nice bikes for free - big shout-out for that. The beds are the best we've slept in in whole Asia! In general great value for money.

1) Please don't use the phrase "happy hour". It's "cheaper hour". The price goes slightly up (when "happy hour" occurs) on one drink and you the get the other one for free. AND it's only for the drinks. Not beer or anything else. 2) The restaurant would definitely get more customers with a little more on the menu. 3) A little more maintenance on the bathroom would be appreciated.

The hotel is like a mini resort right in the center of the town, its all wooden work properly maintained The breakfast is not lavish but quite good and taste. The hotel pictures on the website dont do justice as the place in reality is far better. The pool is medium size with a welcoming feeling. The location is walking distance from most places and the facility also offers bike rent free to ride around the town

Hard to think of, it has no gym but that is not an issue

The hotel was in a perfect location, right near the central part of Luang Prabang and close to many eateries, bars, shops - everything you could need. The hotel grounds were very well maintained and the buildings have been built to match the UNESCO heritage listed area. Breakfast was great, with a nice selection of foods. Would highly recommend.

The room we were in was on the lower floor and was not very soundproof for us when guests were in the room above us.