great location - walk distance mall and food area. facilities - the room feel like home, great view, kitchen area, bedroom and the washing machine in the room make my stay more relaxed. the swimming pool and the service towels after swimming is extra points.

cleanliness - can see dusty specially at the corner area, inside the tv cabinet and under it, under the sofa and behind the curtains. and the carpet if they can vaccum each time check out it will be great for the next check in guest as notice a lot of hair on the carpet and the room floor.

we stay for three days and the toilet keep on clogging. staff is responsive but after a while the issue still persist. it is very disturbing when the toilet floor is clogging and full with water.

The property located in clean quiet area close to most of the attraction place in Putrajaya area. For those who love to to stay close to the crowd of town, this might be not a good option for them This hotel connected with a shopping mall which serve most of the requirement needed by the tourist. Also one of the main objective to book in this hotel is having Yemen restaurant which will be a good option for Arabic food.

I don’t like the size of king bed, it was to short of a guy with 180 m highs, The curtains was disconnected, despite I live in the 29th floor, but still, I could hear the road noise late night which reflect how the noise insulation is work. The breakfast has a lot of option which suit the Malaysian breakfast but very few options from Arab ordinary breakfast.

Spacious, modern, comfortable apartment with everything you need. Huge pool & good gym. Good value for money. Really close to shopping mall & supermarkets so it is easy to get everything you need.

Not great sound proofing. The sound of furniture / chairs scraping across the floor in the apartment above was loud at times. It would go until around 11pm at night & start again at 7am. I was woken by it at 1am one night. The shower could do with a proper deep clean / scrub. The couch, chair & rug were a little stained. Otherwise it was perfect. I could have stayed longer.

Our family of 37 people had booked a number of 2-br & 1-br units; ranging between 1 night to 6 night's stay, for a wedding function at Mimosa, Lanai Asmara. The units were very clean and spacious, and we're satisfied with the amenities. It was very convenient that the 2-br units also had 2 bathrooms. Our children really enjoyed their time utilizing the swimming pool. The breakfast spread at Volcano Shabu-shabu was good. We commend the friendly service of the F & B staff on duty (12/04); especially Faris, who was very gracious. Your location being walking distance from Alamanda was an added bonus. We were spoilt for choice with many eateries and some shopping.

We were surprised that there were 2 single beds in the master bedroom and a queen bed in the smaller room; which is not the norm. As our families were given rooms on 16th & 17th floors, it was very inconvenient every time we wanted to visit one another as our room key cards didn't allow such access due to your rules & regulations.

room size is large having laundry many restaurant and cafe at ground floor

Breakfast could be more diversity since most of food is suitable for local Malaysian. swimming pool was on and off all the time which made kids a bit disappointed Staff there are not so helpful, I often get reject for any additional request (i.e. late check out, take away some small bread from breakfast, etc) Worst thing have to mentioned here is the cleaness of the toilet, I can see contaminated by pee badly.

It is an excellent palace for a work when beeing in Putrajaya. It is nice to have s shopping mall. The pool at the roof in nice by night. The breafast is a cultural experience, I really recommend it. The guide arranged by the hotel was excellent, we visited Putrajaya by his car and it was just great, we even visited botanical garden.

The reception was under construction and once I had to wait for the elevator quite long. I found one strange animal in the room, only one.

I really like that the hotel is just opposite Alamanda Shopping Centre, and there is a walkway connecting the hotel to the shopping centre itself. Aside from that, the staffs are very, very friendly, ready to answer your questions anytime.

I feel like the cleanliness of the room could have been better, as I found some dried up instant noodles in the kettle as well as on the map of the living room. I know this is partially the fault of the previous guest, but the room service could have been more thorough.

We stayed at the 2 bed rooms apt. We were so surprised with the cleanliness of the apt., the privacy of the rooms, the big mirrored wall in the masterbed room, the breakfast, with so many choices of foods but for some dishes were a bit too sweet such as mee goreng (fried noodle) and the kacang phool. (Just a suggestion that is a must to have additional condiments of various chillies such as chilli flakes, chilli padi, and chilli sauce on the serving counters. Anyway, we have already given our feedback to Chef Ebby. (If i type the right name.) Wheelchair friendly hotel. It's so easy to check in at the front desk. Front desk staff were friendly. A shoutout for the Chef Ebby (if I'm not mistaken) at the Volcano Restaurant he was so nice that he came to our table during our breakfast and chit chatting with my elderly father, and Mr Husni at the concierge. Thank you for their friendlies gesture towards me, my husband, my daughter, and both of my elderly parents during our stays of 3days n 2 nights there. To all the staff of Mercure Living, please keep the friendlies smiles and well maintain the cleaniness of the place and the comfortable stays in future for your guests. We were happy and comfortable staying there. Just like staying at our comfort home. Our relatives who visited us were amazed by the place and they intend to stay there for their staycation trip too. The location was good, too. It only takes 9 mins of driving to IOI City to SHOPPING! This is for sure we will come back again. Can't wait to be back again. Thank you so much, Mercure Living, for your great hospitality, serving us, and both my elderly parents with wheels chair.

The washing machine should have a dryer as well. As our stays, it was on raining days and all our washed clothes were damned and not dry properly. Perhaps management would consider changing the washing machine to 2 in 1 a built-in dryer, too.

We got an unexpected upgrade to a bigger room. Well provisioned kitchen, nice bathroom. There were TVs in both the lounge and main bedroom. The staff were friendly. The pool looked good (though we didn't use it). The gym was good. There was a newish quirky mall in the same building and an established mall just across the road.

Wi-fi was difficult to connect but worked fine once connected (we had problems connecting each time we returned to wifi range). We received strange messages from this accommodation provider via booking.com requesting we verify payment details (these were phishing attempts, we have yet to understand where the system was compromised). If you're not sure about messages from this property, speak to staff before clicking any links!