Location was great, rooms really comfortable. We upgraded to a room with a sea view and balcony this was absolutely worth it. Our friends had a standard room which had no windows! Food was good, restaurants were a little hit and miss but nice selection. Pizza slices by the pool was a good addition as was the coffee shop. Entertainment at the pool was fun and the staff were really enthusiastic- shout out to Danny and Manny! Good selection of drinks on offer as well.

Restaurants were hit and miss. Mexican and Italian were okay but the grill wasn't great. Not necessarily a dislike but an FYI - as with most places in Mexico the hotel including pool, rooms and balconys are non smoking.

The all inclusive included so much! Coffee bar, ice cream, snack room. Half the pool was party vibes the other half was more relaxed. Brilliant location. Buffet food was actually pretty good quality, breakfast was brilliant, lunch was a bit repetitive and dinner was hit and miss BUT you could go to any of the three restaurants and local food was also amazing.

Our room wasn’t cleaned very well, we complained a couple of times and nothing really improved.

The room was super comfortable and spacious. The entertainment staff were engaging and friendly. They put on a great pool foam party. The breakfast buffet at Ventanas was delicious, and the food at Zarape-especially the seafood-was amazing. I did visit the spa and the hydrology facilities are some of the best I have seen- comfortable, relaxing and just a beautiful and refined space.

The beach along the property is quite eroded and not what I expected for a Caribbean beach resort.

We loved the room. It was large, light and airy with plenty of room for luggage, etc. Many hotels don't have much room for 2 suitcases! We liked the food options, particularly the Sushi Bar and the lovely staff there. All the staff at the resort were very helpful and friendly. Once we realised how hideously expensive Tulum was, we definitely felt we received value for money!!

This was our first time in an all inclusive adults only resort which is, not surprisingly, catering for the younger hip & groovy crowd- at 65, we felt a bit old!!!!! The check-in/out process seemed slow and cumbersome - there always seemed to be long queues in the reception area when we walked past. Our stay was at the end of a fabulous 4 weeks touring around Mexico. We observed that everything was in USD, not pesos, and that seemed to take away the "Mexicanness".

Room was beautiful. We had ocean view and it was amazing! The property grounds are clean. The 3 restaurants were surprisingly good! We love that there’s a coffee shop on site (all inclusive).

The lobby bar closes at 11, which we think it is a bit early. The entertainment is a bit lacking. Wish the hotel had alcohol dispensers (like Riu).

Location, the ease if finding everything. Beautiful night and day! Great interaction between guests and staff

When we checked in; although I had booked a room unfortunately it stated I booked for 1 instead of 2. Staff said to give him $200 cash and he would add my husband to the room. Ended up, he just gave him an extra bracelet. We also got talked into a vacation time share thing; was given a 100$ voucher (they put in my husband's name and we couldn't even use it since they never added him onto the reservation. Wasted almost w hours for nothing and to find out the staff pocketed the $200. Guess he needed it for Christmas

Facilities were good. Most of the restaurants were good and the rooms were comfortable. They allowed us to use the facilities before our check in and after check out before heading to our next location.

Bar closed too early. One of the reception staff were rude. Quality of some of the restaurants was a bit low.

The staff, every single member of staff were so friendly. helpful wouldn't be the right term. the staff could not do enough for you. absolutely nothing was too much of an ask. the staff were so jolly. so well spoken in spanish and english. so lovely, sweet and so polite. they made the entire experience for us. every single meal we had from the buffet was delightful, cannot complain. fresh and juicy fruit and veg. english/american classic breakfast, as well as what most people would eat at lunch time. endless choice of cuisine. you have the coffee and snack bar, the food here changes daily. Every snack I saw was decorated and presented to perfection. The ice cream was so creamy fresh fruity and delicious. The restaurants weren’t my favourite, but cannot complain. I just preferred the mixed buffet to chose what I liked. Every bar we went to, inside, the pool. Even room service, the service is outstanding. You can order as much as you like, the drinks are made and served pronto. Every cocktail was made fresh in front of me, the drinks were consistently great. If I had endless money, I would tip every member of staff I had met, a significant and life changing amount. I only wish the members of staff were paid extremely well and were really looked after. Carlos at breakfast was a favourite of ours, as well as Marissa. I’m sure there are many staff members in the buffet area with the same name. Jacob was another member of staff, at the grill restaurant on an evening, as well as breakfast. Beautiful people, the loveliest, warm and kind people who go absolutely above and beyond. Cannot recommend enough.

Location was the best part, everything was walking distance. The room service after a night out on the town was even more clutch. I would consider this to be very similar to a luxury cruise experience without the motion sickness. The best part was no kids running around screaming and splashing in the pools.

The brasa restaurant was a little underwhelming. The food was very bland and the pairings just didn't make sense. The food everywhere else was very delicious especially for a all inclusive resort.

Beautiful room, great food options!

Not enough seating around the pool, other guests reserving chairs early in the morning and disappearing throughout the day. Beach behind resort is dirty