Well that’s a good question. The property is beautiful for sure and being beach front is awesome! Jose the manager and Patricia are incredible!! We had an issue with the first room so they upgraded us to a better room that made the stay even better!! Five star service from the management and the room personal do a great job cleaning the rooms as well! The property pool is nice but needs more room for people to lay out.

Well to be honest we were disappointed in the properties location for the beach as the beach is gone from what it was on other trips we have done here. So from the pictures in booking they show you the beach but it’s nothing like that so it’s misleading and there is no information about them losing the beach front. Not as many chairs so make sure to get done early to get your chairs before people from other properties come take it. Also the service from the beach people which is ran from the restaurant needs to learn proper service at a 5 star location. After my wife said something then they stepped it up. With that said we will be back and get the 3 bedroom upper floors with the roof top area!!

The hotel room was extremely spacious with a very comfortable bed and amazing shower and nice partial sea view from the balcony. The staff were friendly and helpful and the two pools were pretty and tranquil. The hotel design is very lush with jungle vibes and it was nice to be on the beach front.

Some of the room decor was a bit dated and the location while lovely to be on the beach front was very near to lots of loud tacky clubs (although we couldn't hear them too much from the room).

The two bedroom ocean view was a perfect combination of rustic, lush, and modern. Having two bathrooms with a washer and dryer unit was excellent for a family of four. The flora at the facility is so beautiful and provided a cozy and comfortable vibe. The staff was friendly and not overbearing; they mostly stayed out of our way unless we needed them. We got massages on the beach and there was construction during the session. However, the massage therapist apologized and offered a discount for next time. Shopping and amazing music very close by in local restaurants and on the shopper's walk.

I wish there was more food on the property. Breakfast for all guests, regardless of pricing, would have been nice. It’s a small property with minimal activity, but it worked out just fine with two laid-back teenagers. Visitors should note that fishing boats are frequently docked there. However, we enjoyed talking to the fisherman and guests who arrived ashore with a fresh catch.

The apartment was fully equipped with everything we needed, including a washer and dryer, which was incredibly convenient. Daily cleaning service was provided, keeping the space spotless throughout our stay. The location is absolutely perfect—a quick walk to the famed 5th Avenue with its abundance of restaurants, shops, cafes, spas, and more. It's close to everything you might want to explore in Playa del Carmen.

There were just a few minor quirks during our stay. One day, beach towels had run out, and during checkout, there was no staff available to assist with luggage. Additionally, at check-in, we were given wristbands to wear, which seemed unnecessary. However, these were minor inconveniences and did not detract from our overall excellent experience.

As the same hotel is on both sides of the street then you can visit two different pools. In our terrace we had private jacuzzi, nice to have as to get to the pools you have to go down the stairs (depends on which floor you are staying). Hotel does not have their own restaurant but there is one attached to it and visitors have easy access to it through beach. Pretty much everything you need is close enough to walk to and when you have rental then garage is also available (without extra cost)

The private jacuzzi that was not clean and although you have access to the beach it isn't much of a beach, lots of seaweed and you cannot swim there as there are boats.

Great facilities. We had the penthouse suites which had a private rooftop with a spa, couches and BBQ facilities. Views and locations were amazing. Rooms are spacious and have a lounge and kitchen. Mostly, the staff were very friendly and helpful

There was an unpleasant smell outside coming from the beach. It was probably the seaweed, which the hotel can't do much about, but it made it difficult to be outside at times. One of the staff members was a bit rude when it came time to exchange wet pool towels for dry ones.

The location is conveniently in the middle of the most popular street (5th avenue). You can go either way and find shops and restaurants. The rooms are spacious (we had 2 bedroom deluxe) and are kept clean. The rooms had comfortable beds and all needed kitchen appliances. Air-condition works nicely and ceiling fans were just perfect for night sleep breeze. The staff was nice and the partner gym that is 1 block away had a great variety of equipment.

Most of the rooms do not have enough natural light. The balconies in the main building are facing each other and have almost no privacy and no view. The BBQs are only in the top floor rooms. BIGGEST watchout is that there is no proper beach. It's a beach that you won't want to swim in. The pool is also small, and we did not use it at all.

El Taj was much more then I expected, The staff, the views, the comfort of the suites. It was homie and very comfortable from the moment we stepped foot inside property. Getting away from those busy resorts is what we had in mind and that's exactly what we got, friendly staff with time to help us with anything we wanted. Very quiet, very clean. The location is super central and very close to everything Playa Del Carmen has to offer, great fishing and snorkeling outfitter right beside the hotel. Highly recommend, we will definitely be staying here again and again.

Spacious, clean, modern 2-bedroom apartment with 2 bathrooms and laundry facilities - what's not to love? My family had a great experience. We loved the pools and the efficient climate control, the walkability and closeness to the beach and restaurants. It was also great to be able to borrow a yoga mat and get a day pass to a nearby gym. We loved going to Party Taco just around the corner for light affordable meals.

The only slightly weird part was the "we have three restaurants" - they are local places with discounts, not located in the building proper. We tried two and were not a fan of the sushi place (why so much cream cheese in everything!). Some have mentioned the fishy smell but our accommodation was not super close to the beach and we only noticed it when we went out.

The overall property was very well maintained. Clean hallways and corridors, pools, and plants well manicured. The rooms were very pleasant and included a filtered water dispenser in the kitchen area. We had the two bedroom penthouse which included the rooftop patio and hot tub. We found this area very delightful as well.

The hotel has no beach front whatsoever in either direction. To find a beach one must walk the main roads at least 3/4 miles away. Real beaches are about 1-1.5 miles away. A minor complaint - Our room is excluded a coffee pot for the coffee machine. I informed the front desk staff this oversight on two different occasions, and yet none was delivered to our room before the end of our 4-day stay. The on-site garage is very small, allowing for only 8 spaces. It would be nice if the penthouse patio included an umbrella for the hot tub area.