Best price with very nice big rooms and comfortable beds, spacious tub/shower. Mini fridge and coffee/tea maker in the room, nice big TV. Decent restaurant downstairs with excellent service. Laundry and dry cleaning services available, and also a washer and dryer upstairs down the hall from the nice gym. The dryer was broken but the staff took my bag of washed clothes and dried them for free. Excellent customer service all around.

It’s a bit of a walk to the bus-stops to get into the center of Leiden. The hotel is located in the science park with no other shops or restaurants right nearby. Although, there is a very good Thai street food restaurant where you can do sit down or take out just a short walk through the park and the food there was very good also.

Front Desk staff ( Rita & Olga ) and Bar/Diner staff were excellent. They did everything they could to help us.

Housekeeping. It was poor. No coffee in rooms, very little choice of tea either. Our room was not made up at all on one night, and we had to get the duty manager to bring us clean towels at 10pm. On another occasion, my wifes bed was not even made up. The old sheets were removed and a new one was just left on the desk. Again, she had to make her own bed - in a HILTON . Not good. The front desk and duty manager did offer a complementary drink at the bar though, so credit to them for the customer service.

Personel at the reception is very kind. Rooms are modern, very clean and confortable.

The restaurant menu could have more variety of choice. The location is pleasant but far from the city by walk and there are not other choices for dinner around.

Travelers should be prepared to have a car at hand as the Hotel is located in a business park and not within walking distance of restaurants or Leiden. The Hotel has underground parking onsite and the daily fee is very reasonable. The breakfast buffet is excellent in terms of quality, variety and abundance. Dinner is available in the same room where breakfast is served, and while the setting lacks ambiance, the cuisine and service were excellent. Room was clean and quiet.

My only complaint is that when checking out at 0430 one morning, front desk staff was nowhere to be seen and so we were delayed in departing for about 10 - 15 minutes (and caused some anxiety as we were heading to Schiphol Airport) until the agent appeared. Otherwise, throughout our stay of six nights, there was an agent at the front desk whenever we happened to be in the lobby.

The room is very comfortable and we could easily fit with 3 people (two ados), there is a lot of choice for breakfast, easy access from a highway

The room to accommodate three people was not prepared (sofa bed made, additional towels, additional tea bag for example! ), but worst - the receptionist was very bothered when I asked for it, as if it was my problem not her. They billed me a cost of parking that I did not use. In sum, poor management and organization and unfriendly staff.

Location, tranquility and the hotel itself looks nice and is new.

The staff was not so friendly, mostly English./Brittish staff and a bit sloppy in handling. The safe in the room would not work because of bad battery. The staff could not resolve that because the mecanic was not available in the weekend. The hotel is a premium hotel, but culd not provide that type of service in the weekend. Only 1 available experienced front office staff, others were interns. Coffee machine in the lobby was out of order.

The room was very well decorated and very comfortable! The single beds were a great size, close to a double, which was unexpected! They were also very comfortable. The bathroom was spacious and the lobby & staff were lovely too.

The location is the only thing that really lets it down. There is not much in the surrounding area, but you can get to the center fairly easily. However, it is quite close to the university, so if you are going there, it is a good option!

Situated in a quiet area of Leiden, the Hilton Garden Inn will ensure that you have a great night's sleep and a relaxing stay overall. The buffet breakfast is superb, you have a choice of continental breakfast or cooked breakfast and some nice sweet treats for dessert. The staff is friendly and tries its best to help you out.

The music in the dining room during breakfast was too loud for my morning routine, to the point that it became annoying. Also, the bar is very limited in terms of drinks choice and doesn't have a bartender constantly stationed at the bar... You have to wait for quite some time until the bartender/waiter emerges from the back room and notices that you were there waiting. I expected a better bar experience from Hilton. But these are very trivial issues, the hotel is great overall!

Good room (we had a junior suite) with bed & sofa bed for kids. Good sized room, very good breakfast & staff were very helpful & friendly. For the breakfast they especially did a lot of checks for allergies for us with a lot of care. that was very nice of them. Location is reachable by bus / taxi (if with luggage & 3/4 folks - taxi will be as much as bus so better). Not far from Leiden central but can be a 30 mins walk for those who fancy that.

Nothing in particular to be honest.

The facility was very secure and the staff was very friendly and helpful.

There were a few times that when using the lobby's washroom that we found it unclean and rather unkept. Toilet paper was out and the waist baskets were full. This happened Saturday morning while dinning and when we came back in the evening for dinner, they had still not been attended to. Not a fan of having to pay for drinking water for meals and there wasn't a water fountain anywhere in the building.