It's about a 5min drive from the town centre, very convenient location and good reception staff. The lake view from the room is awesome, and when it's clear you can enjoy watching the sunset from your room. The bed is large and comfy, I had an issue with the bathroom door which was quickly resolved by the reception staff (and plus free dinner as a remedy). Amazing staying experience and keep it up!

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The view was beautiful, and the food was good too. I would have liked a poached egg as part of the choices; scrambled eggs are not everyone’s preference, but that is a minor detail. The staff was exceptional and provided outstanding service.

We could hear every step and sound from our neighbors above us. It was difficult to watch TV because their music and noise were so loud, but we were relieved that they did not go past 11 PM with the noise. Additionally, our TV wasn't a smart TV, which meant there were limited options for things to watch. We were two people in the room and the milk was enough for one person. Maybe adding one more milk would be a good idea.

Our 3 night stay was wonderful and relaxing. We loved the hotel's location being on the waterfront of the lake with a walking/cycling path right outside. The staff were very friendly and helpful. Our room was spacious and had a very comfortable bed. We overlooked the heated swimming pool, which we enjoyed using. There was outside seating and also a lovely lounge area inside looking out to the lake where we sat and had a drink. We brought a voucher from reception for breakfast on our last morning, it was a very yummy buffet breakfast. Free parking on site. A great place to stay.

There was nothing we didn't like.

lovely balcony and view over the lake and Taupo Heated pool well used by the children, they enjoyed the facilities!

We paid for the additional breafkast but felt it was very expensive and limited choice and value for what we paid compaired to other places we styed on our travels through NZ. Coffee and hot chocolates (loved by my son) were not included in the price. CHildren were reduced rate but still very expensive, given the limited choice it was some expensive 2 slices of toast! We did not pay for breakfast the next day and brough pastires from the local supermarket.

Bed was the most comfortable bed I’ve ever been in. Shower was the best shower as well, the water pressure was very powerful!! Was awesome to just walk out our room next to the lake.

The tv wasn’t the best, not much to choose from and not accessible. Eg. tv too old and you can’t access apps (Disney+ / YouTube / Netflix etc.) The bed was very comfortable but when I got into the room after check in, the leg was broken of corner of bed base. The leg would stay in there after I put in back in but it kept coming off/out. When leaving our room to go for a walk out front by the lake, we had to go around the motel out by the road because we couldn’t lock the slider door on outside, it could only be locked on the inside. Fire alarm went off around 11:30pm, all of motel had to evacuate out front and it wasn’t a very good emergency evacuation procedure but’ there was only one staff member on. Fire brigade had arrived and some people were just starting to walk out there rooms.

Breakfast was amazing, view was spectacular everywhere. Room was large and beds were comfy. Staff were lovely and helpful. Had lush robes!

It was a very windy night and the balcony had a cover that was flapping the whole night. Kept our daughter up. The room was not very clean, heaps of rubbish under the beds, black hair left in the sink and black hair on the pillow. Shower didn't look very clean with mould in some of the grouting.

For a start the area is beautiful, and the hotel is right on the edge of the lake - you walk out your room and 20m later are standing on the shore. The room was big and comfortable, and the breakfast was almost ridiculously extravagant - at least two people could have been full on what I was served. And it was good stuff!

I was only there for one night, so didn't get a chance to really check the place out. I also joined colleagues for dinner so didn't spend much time in the hotel. The coffee at breakfast was not great, probably the only thing I can critique!

Great location next to the lake, so you can cycle, run or walk on the excellent path. Staff were particularly helpful and pleasant. Nice warm pool, sauna and spar. They were happy to store my bike in their office. Loved the full Sky tv.

Building noise was a nuisance, but I was warned of this. I complained and was upgraded to a suite at the other, quiet, end of the hotel. Much appreciated. The lounge lighting is too bright at night. Please reduce it to make it more cosy and see the benefits of the lamps, fire and nice furniture.

Staff were lovely and helpful. Room was lovely with a very comfortable bed and great views of the lake. Breakfast and dinner was very nice. The Hotel Receptionist promptly let us know we had left a cell phone in the room after checking out. Very thankful for their honesty. We had a very restful couple of days and recommend this hotel for comfort and great staff.

Bathroom was spacious and clean but fixtures a little tired.

Beautiful hotel - right on the lake. Very friendly welcome from Filomena, Wendy and Sudhi. Our room was gorgeous! Bright and spacious with a fabulous balcony overlooking the Lake. Nice pool. Breakfast was delicious - we had a table in the window which was stunning and were looked after SO well by lovely Smita and Rina. Thank you all very much for making it such a special time.

We loved it all.