the location and parking were great for what we needed, the staff friendly and the breakfast ok. generally the design elements and building were well done. charging point for Tesla drivers, front and rear entry for after hours. staff helpful.

the room was smaller than I'd thought, and various things in the room were a bit tired. the bathroom area has lots of mild steel which is rusting, and the tv input was flakey. the bed was ok, but nothing special. the lighting in the room was weird, with no bedside lighting which wasn't a super bright downlight. mostly the room was fairly quiet, with double windows blocking out the outdoor noise. typical for many hotels these days they've filled the fridge with chargeable items leaving no space for anything else, and it's a tiny fridge. limited hanging space.

It was okay, but not as good as we expected. For the price, we would have liked a clean washbasin that drained, more than one towel each, and at least one bottle of water in the room. The TV was set at an angle to the bed which was very difficult & uncomfortable to watch. I feel, to be expected to pay for drinking water is unacceptable! The location was good, although the road was closed & the hotel did not advise us of this & we booked a table in the restaurant but were told it was unlikely we would be able to eat there unless we were willing to wait. However, we did get a table and enjoyed our meal. The majority of the staff were very pleasant.

This hotel was a real treat! An old post office turned into a real high-quality restaurant/bar and hotel. Only a few minutes walk from the centre of town, the location is great. The staff were all very friendly and genuine, and the room was very high quality, beautifully furnished and clean. It was a real shame we couldn't stay for longer! Tauranga was one of the highlights of our trip throughout New Zealand, and this hotel was, very fittingly, one of the absolute best we stayed at.

Honestly, I can't think of any real complaints. This place is great!

the accommodations were fantastic. The outside veranda area for eating and lounging were very nice. The wait staff took excellent care of us. The location was great.

We talked to the lady at the front desk at morning about a place to eat. She directed towards the downtown. We found a tiny little place, but that was just okay. As we walked back to the hotel, we found a fantastic dinning area just down the road from the hotel. All we had to do was simply walk directly down the hill towards the water front. So the recommendation is to have a list or map of restaurants in the area that are open in the morning.

Decor was beautiful. Lighting in the room was special. The appearance of the building was gorgeous with a lovely bar downstair. Toiletries had lovely fragrances. Very comfortable bed. Staff were very friendly and helpful with special mention to Anthony who had some interesting stories to tell.

Bathroom could have been more private and framing around glass petitions was rusty. Toilet seat had paint chips in it from having been painted over It’s original white colour. Light switches were a little tricky to find at times.

Location was great. Nice on site parking, lots of it too. Ashley & Co products are a nice touch. Bistro downstairs has delicious food, the pizza's and duck ragout lasagna were really good. Attentive and friendly staff, very clean place. Shower has rain head shower and also handset; rain head is gigantic and nice, handset is like a fire hose if you like good water pressure. Comfortable bed, nice AC unit (temp can be set between 19 Celsius and 24 Celsius), LED lighting, ceiling is SUPER high (it must be like 4-5 metres) so feels like a very spacious room.

I have to mention this (I have NOT deducted from the score for this) cause it's mind boggling, but the TV bracket is a travesty. In the room I was in, the TV is parallel to the bed. It has a bracket that can be moved off the wall and turned, but the furniture blocks a portion of the screen. It doesn't seem like this pole is even structural so not sure why it's blocking it, and the opposite side of the room has nothing in the way. Can't figure out who thought that would ever work. You kind of forget about it eventually while watching like I did.

Wonderful location and building in the centre of Tauranga. Very helpful staff, and the building is beautiful. No breakfast service on the weekends, but there are plenty of other breakfast options a block away. Room was large and comfortable, with an avant-garde decor. Bar service finishes once the last dining guest has left, and it seems that most of Tauranga is in bed for 21:30.

The building design and its history made this such a nice stay! Great restaurant and bar downstairs, really wonderful to have a car space included in the booking too. The room itself was exactly as it looked in the listing with our most comfortable bed on our whole three week trip, a really well stocked mini bar and the bathroom was so thoughtfully fitted out - it had everything we needed. Such friendly staff too.

Nothing, would be happy to stay again

The cleanliness and the style, very neat! The staff were so lovely particularly the young girl who checked us in. We also saw her when we were ordering cocktails and she was so friendly, fun and approachable. She had her hair in two little buns, if you want to tell her from us how great she was :)

It did get slightly too hot at one point during the night, and we couldn’t control the air con. It wouldn’t go lower then 19 and it was a bit warm for this time of year. Maybe allow the guests to be able to lower the air con to the temp they like?

Free parking out the back. Nice interior decoration. Comfortable bed. Spacious bathroom. Friendly staff. Walking distance to nice restaurants and coffee shops. Short drive to the marina and Mt Maunganui.

No freezer section in the fridge. Kitchen smells from the floor below coming up through bathroom. No milk in fridge to use with tea/coffee facilities.