We really liked this hotel. The location is fantastic. It is a few minutes by foot from the central train station and also a few minutes from the old city. The bedroom and bathroom are comfortable, clean and with all the required facilities. Our bedroom faced the main road so it was pretty noisy if the window was open. We kept the window closed the entire time.. It is probably better if you can get a room not facing the street. The breakfast was plentiful, fresh and delicious. Very very good! We had an evening flight and the staff stored our luggage for us.

We arrived earlier than the check-in hours. Our room was available but they charged us for early check-in. This is highly unusual. Usually hotels are gracious enough to give you a room earlier if there is one available (at no additional cost)

Everything was very well thought out, the room was immaculate and exactly as described. The breakfast choice was great, staff were helpful, advising us where needed, and preparing us a takeaway option when we were setting off on an excursion before breakfast started. The hotel has put in so much effort to being environmentally conscious. It’s not something I always notice when I stay in hotels, but the work that has been put into this was clear and effective. They are perfectly located for one of the pick-up points for excursions, the train station and finding something to eat/drink in the old town. I am already looking to re-book for my parents’ upcoming visit.

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Location was fantastic close to everything we wanted, we loved the fact you got a surprise/treat each morning if you were green friendly, Rooms were big and very clean and we absolutely loved the bathroom. Photos are spot on everything is exactly like its shown, and with the shopping centre around a 20 second walk so you can pick up a quick breakfast and coffee before you go off to explore Krakow. One other thing thats useful is that if you book any trips then around 90% of them pick you up around 50 meters from the hotel and drop you back off at the same place so very convenient for this. Staff were brilliant from check in to check out, if you needed anything they sorted it within minutes. We will definitely be back to this hotel in the near future. Thank you for making my 50th Birthday a good one.

Nothing feel the hotel is up there with the best we've stayed in

Breakfast was absolutely amazing, I also used the gym , It has all basic needs. Perfect location if you arrived by train, and if you want to explore the old town. Very safe. Interior was absolutely beautiful. Breakfast - perfect , I found plenty of options that fit my healthy needs, great kitchen , interior, The bed was very comfortable. Great shower, and everything that you would expect at a 4star H.

Their (entry) card system is tricky to use. You need to insert it in some fast specific way which ends up being annoying to use. Surprisingly few staff members (male, reception) left me an unpleasant vibe. Like I am being looked down upon and judged, high on ego.. (But it was only few of them - the others were helpful, pleasant and nice!) . I also expected the room with the bathtub, because it was in that category, and was looking forward to it after my trip - but ended up being without it. So - if that's what you're looking for - make sure to specify the preference when booking and arrange it.

Location - it's next to the railway station, so you can easily get there from the airport by modern and convenient train. The station is combined with a biggest mall in the city, with all the shops and big supermarket. As from the city center it's just like 10 minutes walk. What surprised me the most, taking this into account, it's that it was quiet! I didn't open the windows (there is air-conditioning) and it was just a perfect to relax in the evening or to sleep in. The room was very spacious, with a spacious bathroom as well (there were both a tub and a shower), with a free bottle of water.

I would say that breakfast was not up to my expectations. I mean there was almost everything you might want, but still I can't say that food was super delicious.

- clean room and bathroom, with both walk-in shower and bathtub - huge and confortable bed - extraordinary diverse breakfast - most of the personnel was receptive and helpful - awesome location (the view could have been better) - possibility of luggage storage before check-in/after check-out

- small storage space, quite unaccessible due to its location on a narrow hallway - very limited space on one side of the bed - no slippers in the room, but they were provided on demand - no iron in the room, but there is an ironing room at -1 floor where you will find it - one of the front desk members who was supposed to carry out an easy task forgot about it, when changing her shift.

Room was clean, quiet, modern, comfortable with opening windows and great view. Breakfast was excellent, room service was quick and good quality. Staff friendly and spoke good English. Location was very good, right next to the main train station including a huge shopping mall and quite a few bus tours start from there also. In many cities, areas near train stations are not so good, but this area was great. Good curry house round corner also if you want a change in food .TV news and HBO movies in English also a big advantage over other hotels, plus everything in the room operated by proper switches. Air con/heating also controllable and worked well.

Nothing.

We enjoyed our 3 night stay at Vienna House by Wyndham Andel's Cracow. The hotel was in a perfect location from the main train station and a short walk to the old town. Our room was adequate in size with a large modern bathroom. We found the hotel and our room to be very clean and nicely furnished. Our bed was very comfortable and we could control the heating. We enjoyed the food in the restaurant and in particular the delicious breakfast buffet. If you chose to not have your room serviced, you will receive a free gift as an appreciation. We received apples and granola bars which we appreciated and tucked into our pack sack. We booked a tour to Auschwitz-Birkenau and to Wieliczka Salt Mine using Gr 8 Way, a tour company recommended by the hotel prior to arriving and were very impressed with the personalized service. We highly recommend staying at Vienna House and would definitely book here agarin.

all was good

The room was a good size with everything - fridge, safe, desk, hanging space all conveniently placed making great use of the room space. The bath and wet room shower were great. Breakfast was good. The location of the hotel was very convenient being just 5 minutes walk from the station, adjacent to the shopping area and about 7 minutes walk to the centre of the old town. Staff all very helpfull. Flexibility offered with our checkout time and the option to shower in the fitness facility after our checkout time.

Happy with everything.

The hotel has an amazing location. The Old Town, the Main Train Station, and a large shopping mall with a large supermarket inside are all just a few minutes away. Although the room was not that large, it was nevertheless great. The bed was huge and comfortable. The air conditioning system worked flawlessly. The mini-fridge is a great addition if you want to buy some cheaper drinks and some food from the supermarket and enjoy them at the end of a long day. The TV had HBO on it (with the option to turn off the Polish dub) and many German channels. The bathroom was large and spotless with both a bathtub and a walk-in shower. It also had a nice design, with some colorful led strips that could be turned on and off separately (which is really convenient if you go to the bathroom in the middle of the night and you do not want to be completely woken up by the regular bright lights). The breakfast was absolutely amazing. It had everything one could wish for: from your classic cereal, toast, cold cuts, and scrambled eggs, to pickles and hummus and many other delicious things. It was a complete buffet. They also managed to somehow keep the restaurant clean during breakfast (which I know can be challenging if you have a large number of guests coming at the same time). There was always someone clearing tables or quickly vacuuming the crumbs. Kudos to that. Also, the lobby and the elevator were always clean, despite the large number of guests. On each floor, there were recycling bins, and they were regularly emptied. A very clean hotel overall. And I know that most hotels do this nowadays, but I was really happy that I could leave my backpack with them after check-out. This allowed me to explore the city a little bit more without having to walk around carrying my luggage.

The room was unfortunately not that quiet. I could hear the doors of the neighboring rooms being open and shut, housekeeping preparing their trollies, and people shouting on the street next to the hotel (but fortunately that area seems to be relatively quiet during the night). I tried the restaurant during dinner and I was not impressed. Although the food is good, the portions are small and expensive. The bar was nice though. And a small pet peeve of mine: although the staff does an amazing job, they should smile a little bit more. :)