The location is excellent situated very close to the Fort in the Old Town of Funchal. Good sea views, very close to local bars and restaurants.The hotel facilities are very good; the indoor pool is very large, and being adults was quiet.plenty of sunbeds well spaced apart around outdoor pool and garden The room was a little small but very comfortable with a nice terrace giving views of a pretty garden and sea.. Not sure about the kitchenette area as it did not have a microwave and only 2 cooker ring , we would have appreciated more wardrobe space.ri The restaurant and bar are good well laid out with lots of space both inside and outside. There was d plenty of choice in the buffet the A La Carte was limited. Service excellent.

Our only problem was the bathroom which had a shower over the bath which is not good for elderly people with limited mobility - and a lot of people at the hotel were elderly. The hotel provided a chair but not a good or safe option. Needs more rooms with walk-in showers

Although the hotel is a 4 star, the service is more like as in a 5 star. Arguably the best location in Funchal, with a direct access to the ocean, great outdoor area with a nice pool bar.

For the love of god, please hire qualified musicians for live music in the evenings. Both the pianist during dinner and a cover musician at the “captain’s bar” were hard to listen to. We had to take our drinks to the room because it was unbearable.

What a classy hotel! Every staff member was so polite, efficient, smartly dressed and clearly enjoyed their jobs. Situated on the water front, next door to the old town, which is chock full with bars, restaurants & the famous painted doors and muraled walls. It's also on level ground, unlike most of Funchal. Our bedroom overlooked the park and was very spacious and comfortable. Beds were particularly comfy. We also had a kitchenette, but didnt use it, preferring to eat out and breakfast was included. Food at the hotel was varied, good quality and well priced. Shout out for the Captain's Bar Happy Hour at 17.00 each day, as that was fabulous. A good selection of drinks included and such good value. The roof terrace with loungers & a large jacuzzi is a great place to relax with a stunning view of Funchal... as was the pool area where lunch & drinks can be enjoyed. There are some nice bars right opposite the hotel too. We particularly enjoyed Bar No 2. In conclusion, this hotel is simply superb, is extremely good value as the many repeat customers would so say too. Highly recommended. Hope to return soonest.

Our room overlooked the park and does at times have a few unsavoury characters hanging around. However this did not detract from our stay as they kept themselves to themselves.

Good rooms, place is central and than so quiet. Warm swimmingpool big + ! Good breakfest and staff very professional and friendly. Very good kingsize beds !

Rooms doors need make so that when y close not be noice , night when y sleep and neighbour room close doors y wake up :(

Room 27 on the Ground Floor was superb, we had Room 23 last year and both were great with access to the garden and pool from the balcony gate. Walking with a stick made life for me much easier. Breakfast and dinner both excellent and the staff went out of their way to help us on anything. Mr Andrea on Reception was exceptionally helpful and Lila who cleaned our room did a wonderful job. The swimming pools were fabulous. Can't wait to visit again.

Nothing to dislike.

We stayed at the hotel at the same time back in November 2023. The hotel lived up to our high expectations from that previous visit. The breakfast was superb. The location could hardly be better, close to the old town, buses the cable car and large number of restaurants. The room was spacious, the hotel even arranged for us have the same room from last year as we loved the location! We do travel frequently on holiday and this hotel remains a firm favourite

Nothing springs to mind

Breakfast was buffet and had an excellent selection of hot and cold with no limit to the amount you wanted. The hotel was about a 10 mins walk into the center of town. The room we booked had a good size balcony with a view of water

It sounds silly, but the shampoo was in the wall under the shower head, so,if you just wanted to wash you hair you had to get semi undressed and expect to get a least wet feet and legs

We loved the way we had ability to choose where to sit for breakfast. The entertainment in the bar was great in the evenings. The location can't be beat. We loved being able to see cats from our terrace, although a grounds keeper had a hawk, and the next day we didn't see any cats. That was sad. The pool was incredible. The breakfast buffet was great with a lot of choices.

The shower for the pool was cold water only, would have been nice if it could have been even room temperature. It was shocking after a swim. The heater in our room was subpar, we were very cold and could not get the heat to go on. We did get extra blankets, so it was ok. The only issue with the breakfast buffet was the juice was very watery, and the coffee was weak, we drank tea the remaining days. Our room was equipped with burner to heat up tea, but the tea pot didn't whistle, so I forgot I was making tea. Should use whistling tea pots, they are safer. The burner controls were hot, so it was hard to turn them off.

As at all the PortoBay hotels I have stayed in on both sides of the Atlantic, the amenities were first-rate. The bed was great and the sheets of great quality. The room was spacious and had a nice balcony overlooking a park. It´s also an added perk to join the PortoBay "Prestige Club" in that you get 10% off on anything you consume while at the hotel. I will continue to seek out PortoBay wherever I travel.

For dinner on site, I thought there was only a choice between a fulsome buffet and a truly basic bar menu. I guess most of the guests would go out to dinner anyway (as the hotel is right in old town). I finally realized that there was yet another menu in the main dining room (with the buffet) where one could order à-la-carte. Maybe advertising that fact more fully would be a good idea--but all may have been my own lack of focus when I arrived.

Excellent location - unlike many other resort-style hotels in the area, you are right next to the downtown area. Very comfortable rooms with a great atmosphere - paying for a sea view is worth it. Friendly and helpful staff. Had drinks at the bar once, it was nice. Ample facilities, it never felt like there was not enough space for everybody at any pool or hot tub location, bar, parking garage, etc. Do not understand the other complaints about lack of soundproofing: Could never hear anything in other rooms and very little outside with the door closed, and the AC was quiet to us too. Booked a massage and loved it. Catered to an older crowd, but as someone not into nightlife anymore, I actually liked that. Also like the adults only feature.

Breakfast buffet was mediocre and in particular the weak drip coffee is not good. Feels like it caters to their primary clientele of elderly British people with no palate. Does lack a modern feel as others said, but I didn't really mind that.