The hotel had a pleasant feel to it, spacious and well kept. Room was good, sea view with balcony and the usual trappings. Food was tasty and lots of choice - the dining staff were excellent. Greeted with a smile, offered drinks immediately and table cleared as you finished. They were noticeably good!! All inclusive drinks were set out buffet style for wine, and a help yourself tap for beer. Small bar dispatched spirits and cocktails. All good.

Overall, the hotel could do with some tlc to earn its 5* badge. Chips out the walls (where chairs had rubbed), stains on sofas, etc. not a deal breaker, but having been to similar size/spec hotels, it was noticeable. The ambiance in the dining room was noisy - low ceilings and hard surfaces. But the weather was bad, so all doors and windows were shut. Could be nicer when outside spaces are in use? Similar comment for main function area - not for chatting if there's entertainment on! Again, outside was nice, so will be fine if available. Our weather was biblical at times, so we were stuck in! Not the hotel's fault though!

It was our first time in all-inclusive hotel for our honeymoon. Staff was very friendly. We really appreciated that they took our room preferences into consideration and also left us as a gift bottle of champange and nice note on our arrival which made our day. Room itself is spacious, bed was comfortable, having fridge and bidet was nice and view from balcony is amazing. We slept really well to the backround noise of waves on beach. Food was great and diverse, with something different everyday and large choice of main meals. Our favorite were Madeira nights with local dishes. There was decently wide choice of drinks both alcoholic and non alcoholic as well as cocktails. Entertainment was organised every night, we enjoyed live music. Outdoor terrace is lovely. And right outside is long promenade by the beach. Location is great, we rented a car and its under 1 hour to get anywhere else on the island. Parking spots are not reserved but we had no issue finding a free spot during our 8 day stay.

The hotel was exceptionally clean, with beautifully tendered gardens. Pool areas were lovely with plenty of loungers. The food was good with plenty of choice and all staff were very pleasant and helpful, nothing was too much trouble.

Nothing really, yes the rooms are a little old looking now but absolutely clean and comfortable and everything working as it should. This does not distract from having a great stay as I spent most of my time by the pool, in the gardens or around the resort.

Amazing location it was even better than it's look on pictures. Nice view to the ocean, calm area near swimming pool, Jacuzzi. Many tables so you can choose to eat outside or inside. All staff so pleasant and helpful. They called me from reception on second day and asked how it's going withy staying and told that we can book dinner at restaurant at other hotel. Was nice and long drinks menu. At hotel were mostly aged guests and unfortunately evening entertainment were not so interesting

Unfortunately the heating lamps on the buffet were so strong that if food stay there for a while after it's getting so hard and dry that you couldn't even bite it.

Absolutely perfect location. Next to the beach and half an hour to Madeira best places. No problem with parking. Very helpful reception staff and all other as well. We were aware it's not a new hotel, but the price was good enough for this quality. Food and drinks were good enough. Calm hotel, not many kids were there, good place to relax. 2 pools, sauna and jacuzzi were cleaning every day. Beautifull garden and all area next to the hotel. Want to come back there.

Location

Can improve the food

The hotel is welcoming with nice greeting gestures and atmosphere, and the staff are all very friendly, professional, and helpful. My special request has been well accommodated, really appreciated that! The triple room/suite is huge and has a gorgeous sea view, we watched beautiful sunset from the balcony, which was really nice. The room is well furnished, it is in old fashioned decoration but maintained in good condition and is very clean. Facilities are good, could be better for a four star hotel, but are ok. Food choices are good. We've seen greater variety elsewhere for equivalent all inclusive hotels, but it is fine. Breakfast was great. Quality of food during lunch and dinner varies though, there are delicious dishes, just not in every meal. New Year's Eve dinner was excellent. We like the location. It may not be ideal for everyone without a car when it is a bit further away from the center, remote and difficult to find even for a taxi fiver, but we love it to be on the sea front, close to the nice black-sand beach, a beautiful handy foot path just outside the hotel along the coast going both ways. The twice a day shuttle bus service provided by the hotel to Funchal was a 5 star service, punctual, big modern coach, good and convenient schedule, it is really helpful. We had a great time staying there for a few days over the new year period and we were very pleased and thankful.

It will be helpful to have extraction fans in all the bathrooms. I didn't particularly enjoy the soft drinks or coffee...

Breakfast was very good but don't expect a full English (why would you?) There was an extensive range of different foods available and the breads were excellent too. Lots of fruit although the fruit juice wasn't great. Lunch was comprehensive with a range of hot and cold options. Dinner was generally very good and we appreciated the opportunity to go a la carte at the Royal one night. Our room was very good and provided all we needed for our stay. The room was serviced every day and towels changed if and when you needed them to be. Comfortable bed and a great view from the balcony. The staff were all very helpful and considerate in every area of the complex.

I would appreciated some cheese and biscuits/bread as a dessert option in the evenings (rather than at breakfast) and a few more olives would have been nice - bur really that's nitpicking. Generally the food was very good value for money. There's nothing else that I can think of that I didn't like

My stay at this hotel was absolutely fantastic! The location, right by the ocean shore, was breathtaking and provided a serene and relaxing atmosphere. The service was top-notch, and the staff went above and beyond to ensure that all of my needs were met. They were always attentive, friendly, and eager to help with any request or issue. The food at the hotel was excellent, with a wide variety of delicious options that catered to all tastes. From breakfast to dinner, every meal was a delightful culinary experience. I truly enjoyed every bite. What impressed me the most was the dedication and engagement of the entire team. They were genuinely invested in making my stay comfortable and memorable. Whenever I had a question or concern, they were quick to respond and resolve any issues that arose. Overall, I had an unforgettable experience at this hotel. It was a perfect blend of luxury, convenience, and outstanding service. I highly recommend it to anyone looking for a memorable and enjoyable stay by the ocean. I can't wait to return in the future!

Great location and my teens loved visiting the Lido with pontoon - only €2 for 17 years and under. Our family suite perfect - massive with 2 bathrooms and A/C. Food was good, but all buffets - got to eat at the a la carte at Royal Pestana. Great price and good value. Staff all friendly and amazing.

Food was fairly basic, but for what we paid there was always something to eat and breakfast was great.