The rooms are a very reasonable size,the breakfast is very good and has had choices particularly if you went early. Sadly some products were not as good as the breakfast was available for 4hrs.Location is also good with plenty of other bars and resautants and a good atmosphere.Would also recommend the porto card for discounts at museums,cable car,douro boat trips etc and also shops and restaurants.if transport included metro trains and all buses included go wherever ,whenever you wanted only €27 perday for two adults,longer periods available up to 72hrs.

The hot drink making supplies in bed room were not plentiful enough and had to ask reception for milk too.Only sachets coffee 1 decaf coffe and one tea!

Overall, I had a pleasant stay. The room was clean and comfortable, and the service was generally friendly — especially the front desk, they were really helpful and welcoming. Just one small thing: during breakfast today, I was suddenly asked for my room number. I fully understand it’s normal to check, but it seemed kind of random — not everyone was asked. That felt a bit uncomfortable . It would feel better if the same rule applied to everyone. Other than that, everything was great. Thanks for the stay! Other than that, everything was great. Thanks again!

Great hotel in Porto old town in central area and near to all main attractions by foot. Hotel also accessible by car, considering this is located in old town with narrow streets. Modern rooms and facilities, has elevators. It has a 24x7 reception and check-in/check-out worked seamlessly. Reception staff was kind, polite, helpful (e.g., in booking a taxi to the airport, or for booking tours/excursions). Room was clean, big, spacious and nicely designed. Plenty of storage space. Amenities (Smart TV, chairs, AC and heater, small fridge, safe, desk, mirrors, closets, charging sockets and reading lights on both sides of the bed, good lighting, free Wi-Fi, towels, shampoo, shower gel, hair dryer, toiletries from Rituals, etc.). Separate blankets were provided for double bed, as requested. Bathroom was clean and had a shower. Breakfast was delicious, with lots of options and fresh fruit. Hotel bar was nice, good ambiance and fair prices for drinks and snacks. Plenty of great restaurants, bars and cafes in the vicinity. Really good price / value overall for this hotel.

The beds / mattresses could have been more comfortable for my taste (I do not recommend it if you have back problems). The Wi-Fi speed is very slow. The fruit juices in the breakfast could have been better / freshly pressed, and in one instance, the fruit salad was smelling bad (fermented) - but after telling the waiter, it was replaced instantly.

We arrived super late for check in and super tired from our drive. The man who tended the bar (unfortunately I didn’t catch his name) and the woman Maria who worked the desk were AMAZING and I’m not exaggerating. We must have bothered them at least three times minimum (first we couldn’t get the lights to work, then parking meters, to the point that the man walked out and helped physically with the meter. To the heater not working 🤣 but it was us, not the heater) They were also so kind to my toddler who had a break down cuz on the way in she broke her toy wand lol it was a mess of a night for us but they made it soooo much easier on us. Such pleasant and kind people. The hotel its self was fantastic. Clean and enough room for 3 of us. Had all the essentials, kettle, mini fridge. Perfect location, walking distance to all the little restaurants and the city center. Would recommend 💯 and would really like to acknowledge the staff again. Amazing customer service and above and beyond efforts.

Nothing. Everything was great

The staff was so nice and friendly, especially with my dog. The rooms were surprisingly comfortable (especially the beds) and well designed for an older building. You're in a really good location – away from all of the tourist foot traffic but in a neat area with many charming boutique shops. Easily walkable to the main tourist attractions.

There were some homeless people lingering in the parking lot outside – trying to direct you into a parking spot and then get paid in return. They weren't aggressive, but it was uncomfortable when we came/went. Our car was broken into overnight even though nothing was stored in our car. If you do stay here and have a car, I would suggest avoiding this area and parking underground somewhere.

Despite my room being a single (my choice) there was a double bed which was very comfortable. A very powerful shower completed my most important “wants”. The room was clean all be it small. Again no problem. There was a fridge and safe also. Overall a very good room. I chose to breakfast out but what I saw looked a very good choice of food on offer. The bar area in the lobby was clean and staff attentive. A great location to walk the old town of Porto.

I couldn’t find any fault with the property

The breakfast selection was good. Particularly lovely bread and pastries. Excellent value. The staff were very friendly and attentive. The location also suited us. We stayed 4 nights and went on a tour of the Douro Valley and the meeting point was 10mins walk. We were close to the main shopping area and it was a good walk down to the river.

Absolutely nothing. Our expectations were exceeded.

Good location, 25min walk to the river area. Main areas of Hotel and rooms clean and tidy. Toiletries in large bottles attached to the wall which is great for the environment.

Thin walls and unfortunately we had neighbours who were noisey late at night, not the hotels fault. Breakfast was very busy until 9am and sometimes a wait fir a table or for additional food to be brought out. Choice was quite basic compared to some hotels but Stair area stained and scruffy

Ther location of Casual Inca was fine, around 15 minutes walk from Porto-Sao Bento station, admittedly confusing due to the upheaval being caused by building a new metro line or station, and uphill, but it was fine once we sussed it out, and going to the station, and down to the river,was downhill all the way. The area the hotel is in has a number of bars and restaurants close by, and the hotel is in fact closer to Porto-Trindade metro station, which can be reached from Porto-Campanha station. However, one wouldn't want to miss the lovely tiles at Porto-Sao Bento station. Our room was fine, reception were friendly and helpful, and gave me good instructions on how to get to the football ground of Boavista FC. We had breakfast on our first morning, but I would just describe it as ok. We ate out on our second morning, and the 3rd and final morning we had to leave for an early train, before breakfast started anyway. Room was fine.

As above re breakfast.

Location is great - easy to get to restaurants etc. On the edge of a busy area so still quiet. Staff were helpful and calm during the power cut. Breakfast was good (buffet). We had a small courtyard off our room which was really appreciated during the major power outage Portugal experienced.

Decor/bathrooms a little dated but still comfortable.