I liked the location and the style of the room.

It didn’t have a kitchen nor fridge as I was led to believe based on what I say on your site. It was advertised as an apartment. It was a room. The customer service representative Emanuel was rude and disrespectful. He at one point had me wait for several minutes before he answered the phone. He kept clicking g in. Eventually he answered, ‘I assume this is Mr. Williams.’ After I shook off his negativity and accepted that there was not a fridge, nor a place to get ice, nor anyplace nearby to get water for my room I adjusted. That television is a waste of space.

Great and beautiful room.

Bathroom would flood every time we shower. Also had a bit of a problem accessing the building, but service was good.

- Apartment has a great location to explore the city. There is also a lot of cafes, restaurants and a great bar in front ;) - The room was very clean and had basic amenities. - Very quiet place, we had a good night sleep.

- If you don't choose the room with a view, you might get one like ours - with the view of the wall and trash bins. - Customer service is online, so everything needs to be dealt with through chat - it's not for everybody. - Our room had a plumbing problem. The shower was clogged, and after a few minutes, it flooded the bathroom and part of the room near the door. Our stay was very short, so it was impossible to fix during our time. Bathroom was hard to use and impossible for both of us to take a shower in. However, communication via WhatsApp was quick and polite. The resolution was a partial 20% refund. - In a double room, there is only one chair, which is not very comfortable if you want to spend more time in the room than just sleep and sightseeing.

The location is perfect, it is really easy to anywhere from the hotel. right in front of the hotel there is a bar that can be a little too crowded at night but it is very convenient to have a drink in the afternoon. It takes only 5 minutes walk to the most famous pastel de nata shop and to the famous bookshop. The check in process is also very simple and easy, everything is well explained. The room itself is very decent. It is spacious enough for two people, the AC works just fine, and what I like the most is that they give you so many storages that you can put your bags there.

They didn't really clean the room. I stayed for 3 nights and I always asked them to clean my room but whenever I got to the hotel they just changed the towel and throw away the trash (yea at least they did this). they didn't even make up the bed. At the second night at my stay I found an insect on my bed, which was very bad.

A good place to stay in Porto. You have everything you need and more. Good location, in the center, but not too crowds with tourists. Our towels were changed every day! Our windows were on the side of inner yard, so we didn’t hear much of a noise from the bars outside on the street, which are always pretty packed. So if you are a light sleeper, I would recommend you to ask for a room going to the inner yard, just for a case ;)

It was a bit dusty, maybe take a little bit more time to clean the floors.

Great location, room is spacious and comfortable, very quiet although it is in a lively neighborhood, the windows dont let any noise in. it is surrounded by nice restaurants and brunch places. we really loved the location and the comfort of the room and would highly recommend.

The check-in process was not very easy. it is done independently online, the code sent to us for the gate was wrong, had to call the hotel, which ended up being a number in spain to get it fixed.

Furnitures were new and very modern. Hotel was really comfortable and clean. Location was great and close to everywhere and metro station (airport line)

Bars under the hotel making too much noise. It was hard to sleep :( and the people at bars were sitting at the hotel enterance at nights, it was disturbing and makes us feel insecure since there is no reception/staff at hotel.

Location is perfect. The rooms are spacious enough, clean. Even though there is no live staff members, their phone support team works very well.

The pillows were a bit big for us. But we understand it's just a personal preference:) There is a coffee machine in the room and few capsules were left as a welcome gift, but there was no cups we could drink that coffee from.

Super centric appartments in the heart of the city, well furnished with a modern look. The automatic door system works really well and fast, and the costumer support team gave a promptly reply to a minor issue i had and it got fixed quickly!! The appartment was very well cleaned. Cleaning is done daily or not by your own choice which is a very nice detaill. Ended up staying extra nights. Fantastic experience!

Nothing :)

Nice, comfortable bed. Beautiful design.

This apartment is next to the bar area and it was annoying - even the door to the building was always blocked by people from the bar. Sometimes noisy. Definitely not the place for introvert like me.