The location could not be better, not only is it accessible to all the areas of the city and close to restaurants and tourist areas, but it was perfect for those with mobility problems as there was not the need to climb steep streets back to your hotel. The hotel do not exploit this prime location, remaining good value and providing a high standard of customer service. Not only

No drop-off area for unloading. The taxi drivers went mad, when you stop for a minute to take luggage from the car! The housekeeping service for cleaning the room was very late, even when we left at 8am or 9am and requested that it be done. The front desk were very helpful and apologetic but the housekeeping team were not responding.

Amazing views from our room with a terrace! Pretty decent wifi, hot water and comfortable bed.

Having to pay for left luggage and to pay for weighing your luggage is ridiculous. I thought the receptionist was joking when he said there is a charge for weighing our luggage on our way out to the airport. That kinda left a bad taste. When you nickel and dime at a fine property like this, you tell the customer, the focus isn't the guests but the bottom line.

1. The roof terrace room with river view was so perfect Breakfast was nice, plenty of choice. Service was absolutely perfect.

1. First we booked a suite, somehow i figured a suite was the one with the view. Unfortunately it wasnt, our room was looking into a dark yard and a wall (the picture with a wall :D). This was so dissappointing and i didnt feel comfortable in this room, eventhought the room was spacious and not bad. Luckily we were able to change the room for the last day and night and it gave the vacation an absolute new vibe, the view was amazing (the photo with anamazing view). We spent basically the whole afternoon sitting on the terrace, eating strawberrys, cheese and other snacks, enjoying the view and sun. 2. Some details really need an upgrade or refreshment.

Clean corporate modern . Air con, lifts, double glazing, tv with plenty of English speaking channels, large shower . Taxi rank right outside in the heart of the cities attractions .

Lacking in personality, only three hangers for a double room, no milk to make tea and coffee.

Location of course.

It’s not about like or dislike. I noticed that my reservation doesn’t include basic equipment like slippers,so I checked reception if any way I can have a pair or even buy. Reception told they don’t have slipper but I can buy from grocery store nearby. And I did buy one. However after few days when I got chance changing to a river view room, I saw slippers are provided. Not sure if it’s hotel policy that they cannot “sell” slippers to customer, but if the reception could be honest and tell they have slipper but cannot be sold to me, I can understand and feel better. In all the hotel is good and staff are nice and helpful.

The room was impressively spacious and equipped with all the essentials for a comfortable stay, including a lovely balcony. The breakfast selection was excellent, offering a variety of delicious options. The staff were exceptionally helpful and attentive. Additionally, the hotel's location near the famous Ponte Luís I bridge was perfect for exploring the area.

Being situated right in the heart of the tourist capital, the area can be noisy at night. While the hotel's bar selection of wines could use some improvement, there's a fantastic wine shop conveniently located very close to the hotel.

The location of the hotel is perfect, especially for us that could stay in Porto only for under 24 hours. It is very central and the neighbouring area is cool! The hotel itself is fairly spacious, the rooms are comfy and unfortunately we had no time to experience all the facilities offered. I would recommend this place as we had a great time in this hotel.

The check-in was a bit tedious as we struggled with our payment systems even after trying two different machines. The lady at the counter was not particularly friendly despite having told her that we had lost our wallet and we would have preferred to pay at a later time. I even suggested to book the make the payment using the card I entered upon the booking, though she wanted a physical card.

Location is great , it’s clean and very beautiful Staff was nice

There was a kitchen exhaust vent blowing right in front of our window, making the room smell like food. The shower water pressure was not enough.

.Lovely hotel very close to the river where there are plenty of bars and restaurants. It's a walk uphill to everything else though. It was very clean and the room was cleaned and towels changed every day. The hotel was very quiet and the bar was usually empty in the evenings. There is a restaurant but we didn't try it. Breakfast was expensive at 20 Euros per person, so we chose to have breakfast out in local cafes where it was much cheaper. The staff are very helpful and can advise on sightseeing, trips etc and are happy to book some for you.

The hotel was very well located and easy to access. It was right next to the Douro river and our suite was overlooking the river and the bridges. We really enjoyed the room and the breakfast. The on-site restaurant was also good and we enjoyed the food there.

The staff and the reception was a bit cold. We travelled around Portugal quite a bit and the other properties we stayed at had much better staff and a more welcoming feel. I am not really sure why this was the case but besides one individual who was particularly helpful, the others seemed a bit disinterested. I wouldn't not recommend this hotel because of this because I do think the rest of the amenities and comfort of the hotel outweigh this aspect but it was a bit of a surprise given our experience at other hotels across Portugal and our interaction overall with Portuguese people.