Friendly and attentive staff. The bar and restaurant at the top have great views, and the food is good too. Near Trindade station which is really practical for the metro to the airport or Campanha station.

It is not the newest building and twice there was a funny smell in the room when I arrived for some reason (maybe plumbing or ventilation?). All fine after 5 minutes opening the window.

From the outside the hotel looks rather scary but do not fear. As soon as you enter you are welcomed by a friendly and professional staff and nice ambience. The hotel has been renovated and refurbished so everything inside is elegant, clean and new. The bed is very comfortable and the views exceptional (I stayed on the 15th floor). The breakfast buffet was good. The location is just great, close to the metro so very easy to get to from the airport and in walking distance from major attractions. The rooftop bar is amazing. Highly recommend and if I come to Porto again I will definitely go there again. Good value for money.

The location of our hotel is right on the edge of the old town, up above. At first glance, this might seem negative, but it actually has a magnificent location. Right as you step out of the hotel, you find yourself at the beginning of the liveliest two shopping streets in the city. You can stroll around until late at night. Walking down from the hotel, you can effortlessly see all the historical sights. Its location doesn't require any transportation; you can walk across the bridge to the farthest point on the other side of the river. If you get too tired, you can take an Uber taxi back to the hotel for just 6 Euros. The most impressive part of the hotel is its cafe and restaurant located on the top floor. Before heading out for the night, you can enjoy a drink and meal while taking in the magnificent panoramic view of the entire city. I believe it's one of the most beautiful spots in the city. We stayed in the family room on the upper floor. I recommend opting for the panoramic view rooms; they're definitely worth it. When making a reservation, you might also consider adding breakfast; it's a lovely spread for the money. Additionally, they offer luggage storage for early or late check-ins/check-outs. I would choose to stay here again without hesitation, so feel free to make a reservation.

If you're looking for negatives, you can always find something, but during our stay, we didn't encounter any negative situations.

the view on the 10th floor. The bar and restaurant on 17th floor. Great food!

breakfast offering I thought could improve. more variety of yogurts, fruit. Warm pancakes and waffles. Still decent.

Beautiful hotel in a convenient location: everything is at a walking distance as a tourist in Porto. The building look old on the outside but is very cosy inside, clean and well decorated. Bed in room 1405 was excellent, and we appreciated the italian-style shower and the general mood that emanates from it. There is a bar/restaurant at the top with a nice view, and the waiters gladly opened the second terrace on the roof because we were a group of 9 coming to have a drink watching the sunset! Every member of the hotel was very kind and obliging. It undeniably deserves its 4 stars.

The breakfast room was too crowded, and the "heated" terrace was too cold for people to be willing to go there (moreover its doors were constantly opened by people coming in and out, creating unpleasant drafts during these cool December mornings). The breakfast content itself is nice though, it's too bad that the tranquility can be disturbed by traffic of people on a surface too small to be fully enjoyable when the hotel is full.

Staff were excellent throughout. Very helpful at checkout in particular. Bar and restaurant were comfortable and served lovely food. View from the top was excellent.

Location was a surprise. Not really downtown! Views overlooking a hideous car park were very disappointing, making a balcony room a waste. Externally the building is dreadful but lovely inside.

The hospitality of most of the staff was brilliant. They went out of their way to help, except 1 particular staff member.

The lady who leads the breakfast buffet is loud (even when interacting with the rest of the servers; she’s loud enough that disrupts the morning) and also rude in her behaviour. Almost feels like she doesn’t like people. Also, I wanted to go to the top floor (the restaurant) to take a pic on my last night and was refused cause I did not have a reservation. I went at 7pm and was asked to come back post 11pm once the dinner service is done. When I went back at 1130 I was still refused. Very disappointing since I was staying in the hotel and just wanted to take a pic which would’ve taken 2 mins.

This was a phenomenal hotel experience. Everything exceeded our expectations. Location was close enough to all of the major attractions and walking distance from the major shopping centers. We were able to easily take the train from the airport to the hotel without difficulty. The view of our apartment was fantastic. I have to say, their breakfast was top tier. It was a buffet with so many health conscious options - granola oat cereal blend with fiber forward options (goji berries, bran sticks, dried fruits) . Theres a multitude of freshly squeezed juice options (watermelon, orange juice, mango juice, peach, etc). Theres a huge selection of toasted bread, scrambled eggs, baked beans, etc etc). I was celebrating my anniversary with my boyfriend and they surprised us with a bottle of champagne and cookies. It was such an amazing surprise. We unfortunately were not able to drink most of it because we were so busy for most of the day, but we did have some and it was delicious!! Thank you so much!! (and this is to the hotel: so sorry we couldnt finish it!). I really cant complain. I would recommend this hotel to anyone visiting porto in a heartbeat. i would definitely be coming back here in the future.

The ONLYY thing I would mention is that their laundry services are quite expensive but I think that may be standard across the hotel industry. I really cant complain otherwise.

The location and facilities were very good

Due to a mix up on our booking on our last day we were told that our breakfast wasn’t included.. The member of staff then demanded we pay before leaving the breakfast room as all our credit cards and money were up in our room we explained that we would sort the issue out when we checked out within the next 15mins.Whilst trying to sort out with the reception staff the restaurant member of staff rudely thrust a credit card machine in our faces practically and demanded payment..I recommend this member of staff undergoes some customer service training

We had a large perfect room on the 12th fl with a 6ft wide very comfortable bed. The room had a balcony overlooking the city which even at the end of November was worth it. We chose the hotel because it was right next door to a large public car park (£65 for 3 nights) and we were driving around Portugal. It is about a 15-minute walk to the centre of the city sights and only 5 minutes from the market. If booking I suggest you request a room on the upper floors overlooking the city. It has several fast lifts. All the staff were very nice and extreemly helpful. We did an Uber from the hotel to the far side of the river to get to the Port Houses as that would have been a 30 - 40 minute walk.

The breakfast was ok nothing particularly special about it and the bacon looked processed. However, the location of the main table with the food on it was a squeeze to get round and particular difficult when it was crowded from 8.15 – 9.15 with people making toast in one place, others getting ham etc immediately behind with then no room for anyone to pass through.