From the outside the hotel looks rather scary but do not fear. As soon as you enter you are welcomed by a friendly and professional staff and nice ambience. The hotel has been renovated and refurbished so everything inside is elegant, clean and new. The bed is very comfortable and the views exceptional (I stayed on the 15th floor). The breakfast buffet was good. The location is just great, close to the metro so very easy to get to from the airport and in walking distance from major attractions. The rooftop bar is amazing. Highly recommend and if I come to Porto again I will definitely go there again. Good value for money.

Friendly and attentive staff. The bar and restaurant at the top have great views, and the food is good too. Near Trindade station which is really practical for the metro to the airport or Campanha station.

It is not the newest building and twice there was a funny smell in the room when I arrived for some reason (maybe plumbing or ventilation?). All fine after 5 minutes opening the window.

The location of our hotel is right on the edge of the old town, up above. At first glance, this might seem negative, but it actually has a magnificent location. Right as you step out of the hotel, you find yourself at the beginning of the liveliest two shopping streets in the city. You can stroll around until late at night. Walking down from the hotel, you can effortlessly see all the historical sights. Its location doesn't require any transportation; you can walk across the bridge to the farthest point on the other side of the river. If you get too tired, you can take an Uber taxi back to the hotel for just 6 Euros. The most impressive part of the hotel is its cafe and restaurant located on the top floor. Before heading out for the night, you can enjoy a drink and meal while taking in the magnificent panoramic view of the entire city. I believe it's one of the most beautiful spots in the city. We stayed in the family room on the upper floor. I recommend opting for the panoramic view rooms; they're definitely worth it. When making a reservation, you might also consider adding breakfast; it's a lovely spread for the money. Additionally, they offer luggage storage for early or late check-ins/check-outs. I would choose to stay here again without hesitation, so feel free to make a reservation.

If you're looking for negatives, you can always find something, but during our stay, we didn't encounter any negative situations.

the view on the 10th floor. The bar and restaurant on 17th floor. Great food!

breakfast offering I thought could improve. more variety of yogurts, fruit. Warm pancakes and waffles. Still decent.

Staff were excellent throughout. Very helpful at checkout in particular. Bar and restaurant were comfortable and served lovely food. View from the top was excellent.

Location was a surprise. Not really downtown! Views overlooking a hideous car park were very disappointing, making a balcony room a waste. Externally the building is dreadful but lovely inside.

Beautiful hotel in a convenient location: everything is at a walking distance as a tourist in Porto. The building look old on the outside but is very cosy inside, clean and well decorated. Bed in room 1405 was excellent, and we appreciated the italian-style shower and the general mood that emanates from it. There is a bar/restaurant at the top with a nice view, and the waiters gladly opened the second terrace on the roof because we were a group of 9 coming to have a drink watching the sunset! Every member of the hotel was very kind and obliging. It undeniably deserves its 4 stars.

The breakfast room was too crowded, and the "heated" terrace was too cold for people to be willing to go there (moreover its doors were constantly opened by people coming in and out, creating unpleasant drafts during these cool December mornings). The breakfast content itself is nice though, it's too bad that the tranquility can be disturbed by traffic of people on a surface too small to be fully enjoyable when the hotel is full.

We had a large perfect room on the 12th fl with a 6ft wide very comfortable bed. The room had a balcony overlooking the city which even at the end of November was worth it. We chose the hotel because it was right next door to a large public car park (£65 for 3 nights) and we were driving around Portugal. It is about a 15-minute walk to the centre of the city sights and only 5 minutes from the market. If booking I suggest you request a room on the upper floors overlooking the city. It has several fast lifts. All the staff were very nice and extreemly helpful. We did an Uber from the hotel to the far side of the river to get to the Port Houses as that would have been a 30 - 40 minute walk.

The breakfast was ok nothing particularly special about it and the bacon looked processed. However, the location of the main table with the food on it was a squeeze to get round and particular difficult when it was crowded from 8.15 – 9.15 with people making toast in one place, others getting ham etc immediately behind with then no room for anyone to pass through.

We really liked the hotel and the suit. From our balcony the view was very nice. The suit is spacious, very nice and well equipped: large tv, minibar, coffee maker with capsules. The bed is very comfortable and big, the beding is very pleasant soft. The bathroom is also spacious, with toiletries. The whole hotel is elegant, the rooftop bar is very nice. The stuff is kind and polite.

In the smaller room there is no socket, you can't charge your phone. And the wardrobe door was closed. The breakfast is not very rich compared to a 4 star hotel, but the pastries, cakes and fruit juice are very delicious.

Loved our stay on the 6th floor, a lovely room with a generous size bathroom, great amenities, a really comfortable bed, and pillows. Great towels in the bathroom with a walk-in shower and enough room for toiletries, etc. Great bar up tip, with a nice selection of food and drinks. The restaurant was next floor up. Breakfast whilst not included in our tariff was good, plentiful, and enjoyable. Big shout out to housekeeping, language was difficult for all parties, but continually smiling, with great service. Overall, I highly recommend. It's not central but an easy Uber ride away. Weather was abysmal whilst in Porto but still managed.

Little way out of things but we organised a few day tours and all operators found us ok. Was not really an issue.

EXCEPTIONAL BREAKFAST OFFERINGS. The quantity and quality of the food most outstanding with offering for every pallet. Five fruit juices, five different breads including Crissants. The fit and finish of our 6th floor suite was top standard. Quite, unmarried and well ventilated.

The 17 Cocktail Lounge STAFF, with the exception of the restaurant hostess, was slow and inattentive. We wee a party of 3 consumed 7 beverages & 2 sandwiches in slightly more than 2 hours. One drink was not what we ordered. An adjacent table returned two incorrect beverages. The head bartender was beligerent and did not appear to care when spoken to.