I was the first customer of this wonderful hotel. The reception was more than wonderful. The hotel staff were very friendly. The hotel manager received us with a great welcome and offered us a wellcome drink. The receptionist himself transported the bags upstairs. The rooms were very wonderful and the decor was very luxurious and... The mattresses are very comfortable, the window and door are soundproof, the food is very delicious and the drinks are delicious beyond description. If you want to feel very luxurious, I recommend this hotel. I would like to thank the Vincci Bonjardim Hotel and all those responsible for it. I will return soon to stay in this wonderful hotel, which made my stay in Porto very wonderful and exceptional.

Rooftop area, room facilities, styling, good breakfast options, but extremely busy at all times.

No hot breakfast options, eating cold bacon and eggs not the best. Location good, but street not the best, groups hanging around, boarded up shops and graffiti. Wouldn't want to walk on the street late at night.

We stayed in Porto for three nights and, from the moment we arrived, felt warmly welcomed. The staff were extremely professional, providing us with detailed information about the city, offering excellent recommendations, and even greeting us with a welcome drink—a gesture we truly appreciated. The room was impeccable: spacious, clean, and equipped with all the necessary amenities. The shower’s water pressure was excellent, which made our stay even more comfortable. Additionally, the housekeeping team did an exceptional job, ensuring everything was maintained to perfection. Regarding the hotel’s location, it is extremely convenient, being close to the metro station and offering easy access to all the tourist attractions. It’s also worth noting that the area is quiet and safe, perfect for unwinding after a day of exploration. Overall, a highly recommended experience—we would return without hesitation!

Nothing

The hotel is ideally located—just a short walk from the main shopping and café-lined streets of the city centre, yet tucked away in a quiet back alley that offers a peaceful retreat from the bustle. The property is spotless and well maintained, with tasteful, fresh décor that creates a welcoming atmosphere. The in-house restaurant is charming, with a lovely ambience. The food was excellent, and the staff were both professional and genuinely warm. We always felt welcomed and well looked after. I particularly remember Rodrigues, Pedro, Alexandre, Inês, and Gabriela (I hope I’ve spelled those correctly), who went out of their way to make our stay enjoyable. The real highlight of this hotel, however, is its team. Across all levels, the staff were friendly, efficient, and clearly worked together to ensure guests had a smooth and enjoyable experience. In my view, the front desk team exemplify the very best of Portuguese hospitality. I especially want to mention the three Lucases—Lucas R., Lucas J., and Lucas C.— who were always available to help, whether it was offering local tips, recommending restaurants, parking the car, or answering questions. Their English was excellent, and they made everything feel effortless. Lucas R. stood out for his warm guidance, and one particularly memorable moment was when he introduced my friend and me to some delicious homemade Portuguese dishes—a real personal touch that made us feel at home. This kind of genuine hospitality is sadly becoming rare in many parts of the world due to the pressures of mass tourism. I sincerely hope Portugal holds on to this spirit, which is part of what makes the country—and places like this hotel—so special. I would gladly stay here again on any future visit to Porto.

For a hotel of this caliber, it was disappointing that the bathroom lacked a bidet. I would recommend the hotel consider making this investment—it would be well worth it and enhance the overall guest experience.

Everything. It was clean, charming, and so comfortable. The front desk, bar and restaurant staff were kindness and friendliness itself; in fact, the staff were all absolutely amazing and the level of service was superb. A friendly valet helps to park your car, if you have one, and retrieves it when you leave. The room was a heavenly home base of comfort and rest, with good mattresses and pillows, smooth, crisp linens, and plenty of big, fluffy towels. The bathroom, shower and bedroom were kept sparklingly, spotlessly clean and fresh every day, and the hard floors were kept clean to the point that my slippers and socks picked up no smudges when I walked on them. The food in the restaurant was uniformly delicious and excellent, and the wait staff always knowledgeable and courteous. Altogether it was the best hotel experience of my well-traveled life. As beautiful and comfortable as the hotel was, it was the quality of the staff that really made my stay an utter delight. I will definitely return again.

The only minor improvement I can suggest is that there be an outlet near a mirror in the bedroom so that people like me who use electric hair styling tools can easily fix their hair. It was a bit of feat of ingenuity to accomplish this, but I managed.

Newly refurbished and smart. Everything worked well. Was able to store bicycles for €7 a night in underground car park - worth booking as space was limited in allocated space although there was plenty of other space to stash bicycles. Breakfast nice although relatively pricy for Portugal. Good central location - albeit that everywhere in Porto involves walking up a steep hill.

The ac was not adjustable in the room but controlled centrally. When we rang reception to adjust, it then worked for a while, but then reverted to central control and boiling hot again. We gave up and opened the window but opening limited so not wholly effective.

This hotel was truly one of the best hotels I have ever stayed in. I booked a room and requested for a ‘queen sized’ bed, immediately I received a notification on Booking.com telling me that they will try to accommodate my request. The rooms were very cozy to stay in, not too bright, just perfect to stay in after a long day of sightseeing and walking. Windows are soundproof aswell. Beds were very comfortable and everything was always kept very clean. Staff were genuinely super friendly and helpful during my stay. Received a couple of calls asking me if everything was okay. Once had a problem with my AC and one of the staff members came, very sweet lady, to solve the problem. Breakfast buffet was very nicely presented, everything was fresh and delicious. I’d definitely recommend you trying the buffet. Location was also great, very centrally located. You’ve got (local) shops and restaurants nearby. Everything you need during your stay! If I’m going to Porto again, I’m definitely going back to this hotel. It was truly a memorable experience to have, especially for a first time. Thank you, Hotel Vincci Bonjardim for providing me this beautiful experience 🙏❤️.

Nothing. Everything was perfect for me.

The place is amazing. The front desk is helpful and very welcoming, the breakfast is super delicious, it’s either buffet or a smaller buffet and a menu. The rooms are convenient, and they even offer several different types of pillows! It was also quite warm in the room despite the winter time. I was hesitating when I read about the location, but in fact it is close to everything. The historical center is 15 min walk, but it is just 3 min to the main shopping street and to the Bolhao market. The view from rooftop restaurant was amazing, and even though the pool wass closed, I could still chill by the pool on a sunny day.

A very convenient location, right around the corner from Trindade metro station and in walking distance to all the parts of the city you could want to see! The staff were extremely welcoming and happy to help with anything. The rooms are very clean and comfortable. The hotel also seems very new and the showers in particular in the bathroom was great!

You can hear the rooms surrounding you, not majorly but still annoying at times. Also if you're located in certain rooms on the ground floor you're right opposite the dining area so have to remember to keep the curtains closed or people can see directly into the room.

The Hotel is beautiful, very modern and very well-maintained. Loved the little welcome bubbly :) The room was very clean; every time we left the clean room tag outside, we returned to a sparkling clean room. The reception staff was very friendly and warm and took care of every little request. We checked in on my hubby's birthday and they gave us some great suggestions for places to eat at. Hotel is walking distance from a metro station, right outside is a grocery store, an excellent cafe & Bar called Wilson and a Chinese restaurant right next to it. The rooftop bar has sweeping city views and a beautiful bar & restaurant. We are so glad we took the breakfast offer for the entire period of our stay because the breakfast buffet is EXCELLENT, you can get omelettes made to order, they always have scrambled eggs and all elements on an English breakfast, fresh bread, delicious yoghurt bows, fresh fruit, yummy baked items YES Pastel de natas daily, superb healthy vegetables and salads too. The Nespresso machine is brilliant and they have a milk frother, also 2 types of cold brew coffees, and a mimosa corner if that's what you want too! What more can you ask for at that price? :) We walked from our hotel to most of the major attractions like Sao Bento Railway station & Time Out Porto, Clerigos Tower and the church, Carma Church, the Buzzing Santa Catarina area, and the exceptional Bolhoa market. There are several good cafes & restaurants serving authentic Portuguese food within a 5-6 min walk from the hotel, we loved Tabera do Doutor (table reservation needed) & Sai Cao. As some of the reviews mention, you can hear people from the adjoining room especially if they are very loud but this did not bother us, also the road right outside the Metro station and a small part of the road near the other big hotel around the corner have a few sketchy characters.

You can hear people from the adjoining room but only if they are loud or wake earlier than you ;)