Room was a decent size The staff were all very heloful and friendly Breakfast buffet had a good selection of fruit, breads, meats and cheeses and a warm, english style breakfast ( could have been warmer) Plus omelettes cooked to order

The bathroom arrangement I find very strange No actual bathroom, just an area with a hand basin in the room with WC and shower each with shower screen type doors all open to the room No privacy Also the location is further from the town centre than it appears in the description, 25 to 30 minutes walk, although it does mean it is quiet during the night, which we liked And there are buses and trams available if required Overall we enjoyed our stay

The breakfast was good with a variety of items to choose from. The room was comfortable, and as we asked for a paid upgrade, we had a view of the river. The staff were helpful and the bar and setting area for a small hotel were inviting.

Location was quiet but further from the centre than expected. The location was not what we expected.As the hotel as called Gala Porto Ribera we thought it would be more in the centre.That said it was a 2 minute walk to the tram so we sued this for travelling into and out of the city. Tea making facilitates in the room would have been a help as would an iron. We have never stayed in a hotel that did not have irons in the room. When we asked to use on we were told we could pay for a pressing service.

Location along the river was amazing. Away from the crowds, but close to the sites and had amazing views. The facility itself was lovely. Restaurant and bar on-site. Breakfast was consistently good each day. They also have a cute little gelato cart in the lobby which made for an excellent treat after a long day of walking the city. Highly recommend this hotel.

The toiletries they are offer is just a shampoo/body wash combination. This was similar to another hotel I stayed at in Portugal so may be the standard. I prefer better quality toiletries. Next time I will bring my own.

That it is a cozy hotel with the luxury of a large hotel, friendly staff who worked very hard everywhere and all the time. Very nice view of the river

That it was clearly staffed at busy moments. Coffee could not be refilled fast enough, constantly had to wait for more prepared eggs because the cook had too many tasks at once, etc. The coffee was not very modern style. I would have appreciated a free bottle of water every night, it gets quite dry and I didn’t know if it was safe to drink water from the tap. If it is safe please mention it and provide a jar in the room next to the glasses then I can refill myself.

The river view was great. Having said that, you couldn't really sit and see out the window because it was so high. It's in a quieter area of town along the river. The room size, for Europe, was good. The staff was great. The rooms all seemed to be named after artists (mine was Paul Cezanne) and there was beautiful artwork on the walls. They also serve their own wines which is a nice touch.

I was mystified by the need to tell them when I would be coming for breakfast each day.

The hotel is right on the river and has the best views in Porto! Located in a beautiful renovated building in the old town, it was a comfortable base to explore beautiful Porto and venture to Douro Valley. There are several restaurants right next to the hotel from which to enjoy the magical river sunset views. Great shower, great breakfast. Though our standard room did not have river views, it was facing a cute inner courtyard. Street parking was available next to the hotel, but required some skill and maneuvering to fit in.

With almost no toiletries and no coffee set in the room, this did not feel like a 4-star hotel. Bathroom could have been cleaner. The room was a bit small.

The location. Quiet yet very near to the center of Porto. Lovely room, good price and awesome staff. Very obliging to requests like water refill, and assistance in directions as well as public transportation. Very knowledgeable. The rooms were clean and kept clean daily. Breakfast with a good spread. All in all, a lovely stay.

Nothing. However, it is worthy of mention that the wonderful staff seemed to be overworked. It didn’t affect their performance, but I saw the same people working morning to late night.

Excellent location for visiting friends , very good breakfast , comfortable bed and friendly staff.

We had booked a river view room and from the photos on the website were looking forward to a room with a window and ( small) balcony . Our room did indeed have a river view but only when you stood to look out of the window…disappointing although very comfortable.We would still hope to return .

Good lift and stairs. Good food, morning and evening. Immediate access to tram and bus if required - can walk extensively if fit.

TV service limited. One free water bottle over 4 nights. (Yes, people do abuse the system by discarding partly used bottles but a multi-night guest might deserve a second).

Excellent breakfast with order your own eggs option was appreciated. Front desk staff were helpful with transportation arrangements. The location was beautiful with a view of the Douro from the lobby. They were family friendly and our daughter liked that the staff gave her a welcome juice. Tourist tram was nearby and the buses were convenient.

Firm mattresses, but that could be my personal taste. Our room needed some maintenance in the bathroom in particular. If you took more than a 5 minute shower, you would experience at least 1 surge suddenly to ice cold followed by scalding water. Far from metro but easy to get to busses.